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Making UCT phone calls while working remotely

Many people use Microsoft Teams while working remotely. However, when it comes to making phone calls, you can use Teams to make calls to UCT numbers only. 

What if I need to call someone outside of UCT?

In the course of UCT-related work, if you need to make a call to an external number, please use Skype for Business. Using this platform, you can use your UCT extension to dial both UCT numbers and external numbers – including local, national, international, and mobile numbers. Note that the types of numbers you can dial will depend on your UCT dialling plan. For example, some extensions can dial national numbers, but cannot dial mobile or international numbers. If you need to change your dialling plan, you can apply to do so via the Service Portal

Available via computer or mobile app

Skype for Business allows you to use your UCT extension as if you were in the office. You can use it on your computer or laptop, or if you’re on the go, you can also install the mobile app. This ensures that you always have access to your UCT extension – as long as your mobile phone has access to WiFi or mobile data.

Calls are charged to your department

Please note that you should not use your UCT extension to make private calls, except when your department allows limited personal calls (e.g. one short call a day to a spouse / partner). Check your department’s policy on private calls for more information.

As was the case back in the office, calls made from your UCT extension are charged back to your department. The UCT call logging system keeps a log of the date and time of calls, call durations, the originating extension, and the numbers dialled. Your department receives a Call Summary Report each month, which details these call logs. Alternatively, you can view your own call records via UCT's phone billing system.

No phone, no problem

Whether you're working remotely by choice or by necessity, it’s essential to keep in touch when working off campus. By using Teams for much of your regular work, and Skype for Business for phone calls, you can stay connected to your UCT extension no matter where you’re based.

For assistance on setting up or using Skype for Business, log a call with the IT Helpdesk.