Windows

To set up your connection to eduroam, you need to first secure your computer, then set it up to connect to eduroam and, finally, configure your web browser. 

Step 1: Secure your computer

Before you connect to the UCT wireless service, your computer must comply with UCT Networking policies:

Failure to comply with these requirements puts you in violation of the Policy on unsecured computers at UCT - and you could lose access to the UCT network.

Step 2: Set up your eduroam connection in one of two ways

Automatically set up your computer using eduroam CAT

NOTE:
If your laptop can also connect via network cable, configure your web browser(s) for automatic proxy detection.

  1. Download the installation file for your operating system:
  2. Open the downloaded installation file.
  3. When prompted, enter your UCT username@wf.uct.ac.za and UCT network password.
or
Manually set up your computer

Instructions are available for:

Windows 10 and 11

  1. Ensure that your laptop’s Wi-Fi is switched on.
  2. Select the Network icon in the notification area (bottom-right corner).
  3. When the list of wireless connections appears, select eduroam and click Connect.
  4. When prompted, log on with your UCT credentials:
    • Username: username@wf.uct.ac.za (“username” is your student or staff number
    • Password: your UCT network password
  5. Select Connect when prompted to Continue connecting.
  6. Once you are successfully authenticated, the status will change to Connected. (Note that it may briefly display Limited before this.)

Your credentials should now be stored and you will only be prompted again when you change your UCT network password.

 

Step 3: Configure your web browser(s) correctly

NOTE:
This step applies only to laptop or PC browsers. If you’re using a mobile device (e.g. smart phone or tablet), do not carry out these steps.

Please carry out these steps for each of the browsers you use on your computer.

Browser Instructions
Internet Explorer
  1. Open Internet Explorer.
  2. Click Tools > Internet Options.
  3. In the Internet Options dialog box, select the Connections tab.
    • Click LAN Settings.
  4. In the Local Area Network (LAN) Settings dialog box:
    • Ensure that all check boxes are cleared.
    • Click OK.
Firefox
  1. Open Firefox.
  2. Click Tools > Options.
  3. In the Options dialog box, click Advanced.
    • Select the Network tab.
      Under the Connection field, click Settings...
  4. In the Connection Settings dialog box:
    • Select No proxy.
    • Click OK.
Chrome
  1. Open Chrome and enter the following web address:
    chrome://chrome/settings/
  2. Select Show advanced settings.
  3. In the Settings page, under Network, click Change proxy settings...
  4. In the Internet Properties dialog box, select the Connections tab.
    • Click LAN Settings.
  5. In the Local Area Network (LAN) Settings dialog box:
    • Ensure that all check boxes are cleared.
    • Click OK.
Safari
  1. Open Safari.
  2. Click Safari > Preferences....
  3. In the Preferences dialog box, select the Advanced tab.
    • In the Proxies field, click Change Settings...
  4. In the Network dialog box, select the Proxies tab.
    • Ensure that all check boxes are cleared.
    • Click OK.
  5. In the Network dialog box:
    • Click Apply.
    • Close the Network dialog box.
Opera
  1. Open Opera.
  2. Click the Opera Menu and select Settings.
  3. In the Settings page, under Network, click Change proxy settings...
  4. In the Internet Properties dialog box, select the Connections tab.
    • Click LAN Settings.
  5. In the Local Area Network (LAN) Settings dialog box:
    • Ensure that all check boxes are cleared.
    • Click OK.

 

Warning: Using your laptop with mobile data or other wireless services

After setting up and saving your eduroam connection, eduroam will allocate an IP address to your device. If you then connect your laptop to a different service that controls your wireless connectivity (e.g. a mobile data connection), you may experience issues with eduroam. If this happens, seek assistance from ICTS.

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