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Access to internet services

Prerequisites

To help ICTS service your request effectively, please ensure that you comply with the following prerequisites:

 

Availability

Access to internet services is available 98% of the time 24 hours a day, 7 days a week excluding official monthly maintenance windows.

Service request Service level target (working days)
Fixing internet access problems Response within 1 day
Allocating additional monthly quotas Response within 2 days

NOTE:
Read the Core SLA FAQ for a detailed definition of Availability.