New and improved printers for UCT

print

A campus-wide upgrade of printers is currently taking place, and you will see that new printers are being set up in the labs, libraries, document centres and in various departments across campus.

Bytes Document Solutions (Xerox) have officially taken over as the new print solution at UCT in a new service called UCT Managed Print Services (MPS).

Which printers will be affected?

Nashua printers across the various campuses have been or will be replaced in student computing labs, libraries, document centres, and in some departments during January. Konica Minolta devices and other non-Nashua, departmentally-managed printers will not be replaced.

Using the new system

You will need to install the new software, Papercut, that is used for the Xerox devices. Detailed instructions on how to use the software and printers are available on the website will be placed next to each device.

For all staff with Zenworks on their Windows devices, the software will be automatically installed on your machines and you will not need to do anything. If you do not receive the software update via Zenworks or have a Mac, you will need to install it manually as per the instructions.

NOTE: The Papercut client is not yet available for Linux machines and you will need to print via the web interface. We will keep you updated on the availability of Papercut for Linux.

Your print credits

Your current print credits will all be transferred to the new system once the new system is made available to campus. We do, however, recommend that you not purchase large amounts of new printing credits before year-end, unless you need to.

Where will I get help with printing issues?

The MPS website has officially been launched and you can find assistance and information there.

To get help, contact the Bytes Helpdesk:

Tel:  021 650 4815

Email: uctmps@altron.com

Hours:

  • Onsite support: 8:00 a.m. – 4.30 p.m.
  • Telephonic support:
    • Weekdays: 8:00 a.m. – 8:00 p.m.
    • Saturdays: 9:00 a.m. – 5:00 p.m.