Third party system

Prerequisites

To help ICTS service your request effectively, please ensure that you comply with the following prerequisites:

  • Fulfil the fundamental customer responsibilities.
  • Ensure that you have a valid UCT network identity and password.
  • Use a computer with a working internet connection and a supported version of Internet Explorer.
  • Successfully complete the training before an account is issued.
  • Use Password Self Service to change passwords.

 

Availability

The third party system is available 98% of the time 24 hours a day, 7 days a week excluding official monthly maintenance windows.

Service request Service level target (working days)
Issuing a delegated user account Completed on the last day of training
Cancelling a delegated user account Completed within 1 day
Fixing a fault Response within 1 day

NOTE:
Read the Core SLA FAQ for a detailed definition of Availability.