Third party system

Prerequisites

To help ICTS service your request effectively, please ensure that you comply with the following prerequisites:

 

Availability

The third party system is available 98% of the time 24 hours a day, 7 days a week excluding official monthly maintenance windows.

Service request Service level target (working days)
Fixing a fault Response within 1 day

NOTE:
Read the Core SLA FAQ for a detailed definition of Availability.