Service Announcements

Thursday, 27 June 2019
Maintenance this evening to impact SAP, PeopleSoft, and Converis

ICTS will perform preventative maintenance on several virtual machines this evening. As a result, some UCT systems will be unavailable for a few hours.

Maintenance details

  • When? Thursday 27th June; 5:00 p.m. – 8:00 p.m.
  • Impact: SAP, PeopleSoft, and Converis will be offline..

We thank you for your patience while we perform this important maintenance.

Monday, 24 June 2019
Archibus system currently unavailable due to upgrade

The Archibus system is currently being upgraded to the latest available version. The upgrade is scheduled to run until Thursday, 27th June 2019.

During this time, you will not be able to use the system or make changes to your location details on the UCT White Pages.

We thank you for your patience during this time.

Friday, 21 June 2019
Some ICT services may be affected this weekend

We previously communicated that the scheduled ICTS maintenance slot will take place this Sunday, 23rd June 2019 from 9:00 a.m. to 5:00 p.m.

UCT’s Properties and Service’s department has since informed us that they will perform maintenance on the university’s transformer substation from 4:30 p.m. today to 6:00 p.m. tomorrow. This substation provides power to the ICTS Upper Campus Data Centre.

While ICTS and Properties and Services have taken the necessary precautions, there is a possibility of some services being interrupted. Should this happen, we will need to extend the Sunday maintenance slot beyond 5:00 p.m. to recover services to their full productive state.

Thursday, 20 June 2019
Resolved: Password and other account change problems affecting some staff and students

ICTS engineers have resolved the problem that affected some staff and students who made changes to their UCT accounts (e.g. password changes, name changes).

In addition to these customers, some alumni and retirees were also unable to access their UCT email accounts.

All services have been restored and are operating as normal.

Should you experience any further issues, please contact the IT Helpdesk by logging an online call, sending an email to, or calling (021) 650-4500.

Previous message posted 9:42 a.m. on Thursday, 20th June 2019

ICTS is aware of a problem affecting some customers who have recently made changes to their UCT accounts – such as password changes, name changes, and enabling / disabling access to certain services (such as SAP).

From the afternoon of Wednesday 19th June until the morning of Thursday 20th June, such changes did not sync correctly to the back-end due to technical issues.

ICTS engineers have resolved the issue, but it will take a few hours for all changes to take effect. The process should be completed by midday on Thursday 20th June.

Need to get in sooner?

If you changed your UCT password in the affected timeframe, and you’d like to avoid the delay in accessing your account, please change your UCT password immediately via Password Self-Service.

Tuesday, 4 June 2019
Problem affecting ICTS Downloads page

The ICTS Downloads page is currently unavailable.

ICTS engineers are investigating the issue and are working to resolve the problem as soon as possible.

Thursday, 30 May 2019
Emergency server maintenance this Sunday 2nd June

ICTS engineers will conduct urgent maintenance on UCT’s Windows servers this Sunday, 2nd June 2019, from 9:00 a.m. to 3:00 p.m. Security patches will be applied to address a vulnerability affecting Microsoft Windows servers.

Some ICT services may be intermittently unavailable during this time.

We thank you for your patience as we conduct this important maintenance to keep the UCT network and your data secure.

Wednesday, 29 May 2019
New vulnerability affecting Windows 7 and earlier versions

ICTS has been made aware of a new vulnerability affecting the Remote Desktop Service (RDS) on Windows 7, XP, Server 2003 and Server 2008. RDS allows you to access your UCT computer when you are off campus and logged into the UCT VPN, provided you previously set it up to do so.

Vulnerability impact

The attack takes place undetected using pre-authentication. Once connected to the device, the attacker can use it to spread malware and exploits, as well as install programs, view, change, or delete data, or create new accounts with full user rights.

What do I need to do?

Due to the severity of the vulnerability, Microsoft has released updates via the Microsoft Update Catalog and WSUS, despite some of the affected Windows versions no longer being supported.

If your computer is set up to accept updates via WSUS, it will automatically receive the update at 2pm today and be protected. Your Windows computer may be forcibly restarted to apply patches to the operating system.

If your computer is not set up to accept updates via WSUS, we encourage you to install the required update as soon as possible to ensure your machine as well as the UCT network remains protected. Once installed, follow these recommended remediations tips provided by Microsoft:

  • Disable Remote Desktop Services if not required
  • Regularly run a full anti-virus scan on your machine
  • Ensure the anti-virus on your machine is up-to-date
  • Keep your firewall turned on
    Note: This could affect the remote desktop functionality of your machine.
Wednesday, 24 April 2019
Problem affecting some IT systems

ICTS is aware of a problem affecting some IT systems.

Our engineers are currently attending to the problem. We will communicate further details in due course.

Thursday, 11 April 2019
eduroam connection dropping intermittently

ICTS is aware that some wireless devices are intermittently losing connection to the wireless network (eduroam). We have escalated the issue to our vendor, and an investigation is in progress to resolve the problem.

In the meantime, if you lose your connection at any time, please disconnect then reconnect your device’s WiFi to establish a working connection.

We will communicate further updates as the investigation progresses. 

Wednesday, 20 March 2019
UCT network and connectivity will be restored by this morning

Following a generator failure, ICTS started bringing the Upper Campus data centre back online at 18h00 Tuesday evening. 

We expect the UCT network and all major systems to be functional by this mornin​​​​​​g (Wednesday, 20 March 2019). Updates will follow if needed regarding any services that are not fully operational. 

Please report any issues to the ICTS Helpdesk via email at or phone x4500.

We thank you for your patience and understanding.