Service Announcements

Monday, 24 February 2020
Update: Problem affecting internet speed

ICTS has implemented a workaround for the issue that was causing slow internet speeds. As a result, normal service has been restored.

We are working to resolve the root cause of the initial problem.

Previous message sent at 9:06 a.m. on Monday 24th February 2020

ICTS is aware that internet speeds are very slow at present. We are working to resolve the problem as soon as possible.

Wednesday, 5 February 2020
Latest versions of SPSS and STATISTICA now available

The latest versions of STATISTICA for Windows (v13.5) and SPSS (v26), are now available via ICTS Downloads. These statistical software packages offer new and improved functionality, including more powerful analysis options and tools.

Remove previous versions before updating

  1. Uninstall any previous versions of STATISTICA or SPSS that you have on your computer.
  2. Ensure you have an active internet connection to register the software.
  3. Navigate to ICTS Downloads and log on with your UCT username and password.
  4. Select your operating system > click Applications and download the respective installation files and guides.
  5. Follow the provided installation instructions.

Should you experience any issues, please contact the IT Helpdesk by logging an online call, or sending an email to

Thursday, 30 January 2020
Skype for Business maintenance (31st January)

ICTS engineers need to perform maintenance on the UCT telephony system on the morning of Friday, 31st January. The work will be done from 7:30 a.m. until 8:30 a.m.

Skype for Business unavailable for mobile and Mac users

During this time, Skype for Business will be unavailable to those using Skype for Business on mobile phones and Apple Macs.

Windows users will not be affected.

We thank you for your patience while we conduct this important maintenance.

Tuesday, 28 January 2020
New Internet Explorer vulnerability

We are aware of a new vulnerability affecting some versions of Microsoft’s web browser, Internet Explorer.

Cybercriminals are exploiting this vulnerability by creating a website and sending an email encouraging you to visit it. When visiting this website via Internet Explorer, the cybercriminal implements commands without the user’s knowledge. These include installing programs, editing existing user rights, and deleting data.

Microsoft is currently working on a solution

Microsoft is currently working on a fix for this vulnerability and will release it in their next round of software and patch updates scheduled for Tuesday, 11 February 2020. 

In the meantime, we ask that you please be wary of emails that request you to visit websites that you’re unfamiliar with.

You can report all suspicious emails sent to your UCT or myUCT mailbox to

Remember these security tips

  • Don't ever reply to emails that request personal information – especially usernames and passwords.
  • NEVER share your password with anyone – not even an ICTS representative.
  • Do not open attachments unless you can verify the sender and the nature of the attachment.
  • Don't open emails of unknown origin.
  • Don't click on links in emails if you cannot recognise where the link directs you.
  • Don't reply to spammers asking them to remove you from their mailing list. By replying, you are confirming your email address as valid and will only encourage more spam.
Thursday, 23 January 2020
Send large files via the FileSender online platform

Sending large files has become easier thanks to the newly-introduced FileSender service. This web-based service replaces existing UCT file sharing services – the FTP service, and UCT Filesender, which has been decommissioned.

FileSender is hosted by SANReN on behalf of South African universities and the research community. It allows all UCT staff and students to

  • send large files up to 100GB in size
  • access files via a link or email
  • drag and drop files
  • enable password encryption

Overall, this version of FileSender offers more functionality than its predecessors.

Access FileSender on and off campus

  1. Navigate to then select the University of Cape Town.
  2. Log on using your UCT staff/student number and password.
  3. Once authenticated, you will need to agree to terms and conditions.
  4. Thereafter, attach your required files, enter the recipient’s email address and then, if necessary, select what must happen to the selected files (i.e. when files must expire, when the file has been downloaded, etc.).

You can also give access to external individuals by sending them a voucher via the platform. This will allow them to upload files, which can then be sent to you.

View the FileSender knowledge base article for more information about this platform.

Wednesday, 15 January 2020
You can now install macOS Catalina

ICTS has successfully completed testing Apple’s latest operating system – macOS Catalina 10.15. This means that you can now install this operating system on your Apple Mac if you wish to do so.

macOS Catalina offers a range of new applications such as Apple Music, Apple TV, and Apple Podcasts. Your iPad apps can now be added to your Mac too.

Things you need to know before you upgrade

One of major changes to this operating system is that it doesn’t support 32-bit apps. All UCT business applications have been tested and work on this operating system. For all other apps, we recommend that you first check if they are 32-bit and if necessary update them to the 64-bit versions before you upgrade to macOS Catalina.

Furthermore, your machine must meet the minimum technical requirements to upgrade.

Keep your machine up-to-date

macOS Catalina as well as the latest Apple software updates and patches are available via the Apple Updater tool. To upgrade to macOS Catalina click the Apple icon and select About this Mac > Software Update. Ensure that the UCT update server’s source is displayed as and click Update.

Should you require assistance with the upgrade, please log an online call with the IT Helpdesk or send an email to

Monday, 30 December 2019
RightFax login details have changed

In September 2019, we upgraded the university’s fax service – RightFax – to the latest version. Following on from this, in January 2020, we updated the password-related aspect of the service.

What has changed?

We have updated the RightFax login process so that each RightFax user’s password matches his or her UCT network password. The change also enables RightFax users to reset their passwords directly – using Password Self-Service.

Note that this change applies to individual user accounts belonging to staff members and Third Parties. It does not apply to generic accounts – such as shared departmental fax accounts.

When did this happen?

In early January 2020, we contacted each RightFax user to advise exactly when we would update their account.

What do I need to do?

Continue to log in via the RightFax login page. However, your login details are now as follows:

  • Username: wf/staff number (or T-number)
  • Password: your UCT network password

From now on, if you need to change your RightFax password, please note that you will need to change your UCT network password. Please use Password Self-Service to do so.

And if you change your UCT password for some other reason, remember to use the new password to access RightFax.

Need help?

Should you have any queries or need assistance with RightFax, please contact the IT Helpdesk by logging a call online, sending an email to, or calling us on (021) 650-4500.

Thursday, 21 November 2019
ICTS to provide limited services today

ICTS to provide limited services today (22 November)

ICTS will be running limited services today (Friday, 22 November 2019). This is due to ICTS staff attending a function off campus.

The IT Helpdesk and Classroom Support Services Helpdesk will remain open on skeleton staff. The ICTS Front Office and Walk-in Centre on Main is closed for the day.

Should you require IT assistance during this time, please log a call using one of the following methods:

Thursday, 21 November 2019
UCT phone system maintenance this evening

ICTS to perform maintenance on telephony system this evening

ICTS engineers need to perform maintenance on the UCT telephony system this evening (Thursday, 21 November) from 4:30 p.m. until 8:30 p.m.

During this time, you may experience a brief drop in connection while we work on the system, but we are putting the necessary measures in place to ensure that there is minimal disruption to this service.

We thank you for your patience while we conduct this important maintenance.

Friday, 1 November 2019
Some IT systems are experiencing slowness

ICTS is aware of a problem causing slowness on some IT systems and services, including Vula, Skype for Business (Mac only) and the student administration system.

We have implemented measures to improve the affected systems and our engineers are continuing to address the issue.