Service Announcements

Wednesday, 20 May 2020
Resolved: Problem affecting some mail delivery

ICTS has been investigating an email-related issue that impacted a number of systems reliant on this functionality. This resulted in some mail delivery delays.

Our engineers have identified the cause and implemented a fix that resolved the issue. Mail that has been queued for delivery is currently being processed.

ICTS engineers will continue to monitor the situation to ensure that all backlogs are processed.

Tuesday, 19 May 2020
Ensure your mobile number is correct in PeopleSoft

This is just a friendly reminder to please ensure that your correct South African mobile number is saved in the SA Cellular field in PeopleSoft. This will ensure that you receive a data top up from your mobile network provider (Cell C, MTN, Telkom Mobile or Vodacom) from Friday, 22 May 2020.

Please make the necessary updates by 17:00 tomorrow (20 May 2020).

  1. Log on to PeopleSoft with your student number and password.
  2. Click Profile > Contact Details.
  3. Under the Phone section, ensure that SA Cellular is listed as the type next to your updated mobile number.

If your mobile number is saved in any other field, you won’t receive a data bundle.

Please consider opting out

Thank you to all students who have already opted out of getting data bundles from UCT. If you have WiFi access at home and don’t need a data bundle, we encourage you to please opt out of receiving future data top ups. This will ensure that UCT can continue to assist students who don’t have sufficient resources for online learning.

To opt out:

  1. Log on to PeopleSoft with your student number and password.
  2. Click the Biographic tab and in the Mobile Data Bundles section, select No.
Monday, 18 May 2020
Use software that’s not on your device

With remote working and learning our new normal, you may need to access software which isn’t installed on the device you’re currently using.

The new and improved Remote Desktop Services (RDS) platform may be able to help you. RDS, which is available to all staff and students, is a remote desktop on the UCT network that you can access via a remote desktop protocol (RDP) client.

Software packages range from web browsers and research tools to statistical, referencing and Microsoft Office applications.

How to access RDS

First ensure that you’ve got an RDP client. Some operating systems, such as Windows, already have an RDP client installed. If you’re an Apple or Linux user, you will need to install a client on your computer (see instructions for Apple and Linux). RDS is even accessible on your mobile device: you can install a client from your app store.

Once you have installed an RDP client:

  1. Open it and log on to rds.uct.ac.za.
  2. Enter your staff/studentnumber@wf.uct.ac.za and password.

A new user profile will be created for you the first time you log onto RDS. You will also be allocated 5GB of storage space.

Recover files from the old RDS server

If you previously used RDS, you need to manually copy your files to a UCT network drive before the old server is decommissioned this Friday, 22 May 2020. Open the RDP client and log on to SRVWINRDS005.wf.uct.ac.za to access your files.

Please log a call with the IT Helpdesk should you require assistance with copying your files.

Wednesday, 6 May 2020
Last chance to receive first data bundle for online learning

If you have not yet received a data bundle from your mobile network provider (Cell C, MTN, Telkom Mobile or Vodacom), please check that your updated South African mobile number is saved in the SA Cellular field on PeopleSoft by 16:00 tomorrow (7 May 2020). You will receive a data bundle over the weekend.

  1. Log on to PeopleSoft with your student number and password.
  2. Click Profile > Contact Details.
  3. Under the Phone section, ensure that SA Cellular is listed as the type next to your updated mobile number.

If you saved your mobile number in any other field, you would not have received a data bundle, and will not receive one in future.

Furthermore, only students who are registered for courses this year are eligible to receive a data bundle, even if your PeopleSoft status is active.

Future data bundles

Future data bundles will be sent from the 22nd of each month. If you need to change your mobile number, make sure you update PeopleSoft by the 19th of that month.

Please consider opting out

If you have WiFi access at home and don’t need a data bundle, we encourage you to please opt out of receiving future data top ups. This will ensure that UCT can continue to assist students who don’t have sufficient resources for online learning.

To opt out:

  1. Log on to PeopleSoft with your student number and password.
  2. Click the Biographic tab and in the Mobile Data Bundles section, select No.

Thank you to everyone who has already opted out. Your generosity is ensuring that your fellow students can continue to stay connected and learn remotely.

Tuesday, 31 March 2020
Resolved: Problem affecting email delivery

Earlier today, ICTS engineers implemented a change that addressed student email delivery failures. After the change was made, it was discovered that some staff mailboxes were experiencing the same issue.

Affected staff members would have received delivery failure notifications when sending emails to internal mail recipients (@uct.ac.za) from 15:30 to 17:00 today. Emails sent to external recipients were not affected.

ICTS engineers identified the root cause and were able to successfully resolve the problem. All emails are now being delivered as normal, however, our engineers are continuing to monitor the situation.

Resend affected emails

If you received any delivery failure notifications during this timeframe, please resend the affected internal emails.

Friday, 27 March 2020
Hoax: ICTS offering free data

We are aware of a message doing the rounds that ICTS is offering 50GB of data to registered UCT students in order to assist with online learning. The recipient is then required to click the provided link to access this data.

ICTS has no such arrangement in place and ask that you please delete the message as it is a hoax. We also ask that you please do not share the fake message with your contacts.

Tuesday, 17 March 2020
Y: and Z: drives to be removed from UCT network

ICTS will officially be removing the Y: and Z: mapped drives from the UCT network on Monday, 23 March 2020. These drives are currently used for ICT tools, which are either mostly outdated, no longer used, or have been replaced.

The relevant content that is stored on these two drives, will then be accessible in either the M: or N: drives.

If you use the Y: or Z: drive for any other mappings than the ones listed below, they will remain unaffected:

  • Y: \\ SRVSLSFSV001\DATAPD001\BATSEC
  • Z: \\ SRVSLSFSV001\DATAPD002\public.50

Please contact the IT Helpdesk should you require assistance regarding this matter.

Tuesday, 3 March 2020
Outdated mail relay server to be decommissioned

ICTS will be decommissioning an old mail relay server, which is currently used to transfer emails from some UCT systems and applications, on Tuesday 31st March 2020. This server no longer provides the advanced capabilities that our newer infrastructure does, and could pose a potential security risk to the UCT network.

The smtp.uct.ac.za address is currently associated to the old server, but once decommissioned, it will be moved to a new server.

What do you need to do?

If you manage a system that sends mail, then you must update it to no longer relay emails to an IP address, but rather to a host name, preferably mail.uct.ac.za.

Thereafter, complete this online request form for ICTS to authorise your system to continue sending emails.

Need help?

Should you have any queries regarding this matter, please contact the ICTS Workplace Services team.

Thursday, 27 February 2020
New VPN client to be implemented soon

As part of the Network Renewal Project, ICTS will be implementing a new version of UCT’s Virtual Private Network service (VPN) client.

The implementation will occur on Wednesday 11th March 2020.

How does it affect me?

If you do not use the VPN, this will not impact you. However, if you do use the service:

  1. The service will be unavailable from 2:00 p.m. to 3:00 p.m. on 11th March 2020.
  2. You will need to install the latest version of the Cisco AnyConnect client.
    • If you already have the current client installed on your remote computer, when you connect to the VPN, the client will be automatically updated to the latest version.
    • If you do not have the client installed on your remote computer, please download it: ICTS Downloads > Select your operating system >  VPN > installation file.

Need help?

Should you have any queries or need assistance with the process, please contact the IT Helpdesk by logging a call online, sending an email to icts-helpdesk@uct.ac.za, or calling us on (021) 650-4500. 

Thursday, 27 February 2020
Problem affecting 0800 and 086 range numbers

Telkom confirms that it has resolved the problem with its Smart Access System. As a result, 0800 and 086-range numbers are once again available.

Previous message: Tuesday 25th February 2020 at 11:38 a.m.

Due to a problem with Telkom’s Smart Access System, 0800 and 086-range numbers are currently unavailable.

If your department makes use of any phone lines starting with these digits, please ask customers or stakeholders to contact you using alternate means.

Telkom and its vendors are working to resolve the problem.

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