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The ICTS Front Office

The ICTS Front Office and ICTS-on-Main Walk-in Centre provide a walk-in service to staff, students and third parties.



  • Upper Campus: The ICTS Front Office is located on Upper Campus in Room 2.01 of the Computer Science building. It is accessible from Cissie Gool Plaza, opposite the food court.
  • Lower Campus: The ICTS-on-Main Walk-in Centre is located in Room 1.10 of ICTS-on-Main, 7 Main Road, Mowbray (see directions).

For the centre at ICTS-on-Main, there are no visitors parking bays. Please use off-street parking, or the UCT reserved bays in the parking lot above the Shoprite building (corner of Main Road and Rhodes Avenue).


Opening times

The centres are open Monday to Friday from 8:00 a.m. to 4:30 p.m. and on Thursdays from 8:00 a.m. to 3:15 p.m.


Services offered

  • Assistance with changing your password
  • Installing anti-virus software
  • Setting up wireless connections on laptops and mobile devices
  • Troubleshooting and other basic support requests

The centres do not offer assistance with hardware issues for personally-owned devices. For hardware support (depending on the status and conditions of your warranty) you can:

  • contact the vendor from whom you purchased your hardware
  • contact the manufacturer of the hardware
  • take your hardware to a computer repair outlet