Access your voicemail

What is voicemail? 

If someone phones your office number when you’re not available to answer, the caller can leave a voice message for you. UCT’s voicemail system stores the message and you can access it at your convenience later on. The system is secure and no-one apart from you can access the messages – unless you share your voicemail PIN number with others (which is not recommended).

Your voicemail PIN

At the time that your extension was set up on the voicemail system, an email message would have been sent to you showing your access number, your extension and your PIN. If you cannot find this message, or if you have forgotten your voicemail PIN, you can reset it by following these steps:

1. Visit https://dialin.ipt.uct.ac.za.
2. Under Personal Identification Number (PIN), click Sign In.
3. Sign in using your UCT username and password.
4. Set up your new PIN. Be sure to choose a unique and complex number (no consecutive numbers). For example, “123456” will not be allowed.
5. After setting your PIN, you may see a warning about your phone extension not being configured. This message relates to online conferences – not your PIN or voicemail – so you can ignore it.
6. Sign Out of the interface.

Set up your voicemail (first time access)

1. In your Inbox, find an email message that shows your access number, your extension and your PIN. If you cannot find this message:
2. From your office phone, dial 8999.
3. After the greeting, enter your PIN followed by the hash key (#) when prompted.
4. Upon login, you’ll be asked to enter a new 6-digit PIN. Follow the voice instructions to change the PIN.
5. Once you have successfully changed your PIN, you will be taken to the main menu.

How do you know that you've missed a call or that you have voicemail?

Missed calls

On your IP phone’s display, a text message will indicated missed call(s).

1. Press  to see Missed Calls. 
2. Scroll and select a missed call. 
3. Press  to select. Scroll down to see time of call. 
4. Press Dial to call the number.

Voicemail

If the caller left a message, a red light will flash at the top of your phone. In Outlook, you will also receive an email notification of the missed call and voicemail.

Once you read this message, the voicemail will be marked as ‘read’.

Access your voicemail

Access voicemail from your own desk (email or phone)

In your email Inbox, open the message notifying you of the voicemail and play the voicemail directly from the message.

Alternatively, dial 8999 on your IP phone then enter your PIN to access your voice messages.

Access voicemail from another UCT phone

1. Dial 8999 from any UCT phone.
2. The greeting is directed at the current phone owner. Press * to change to your personal voicemail.
3. Enter your UCT extension (e.g. 1234).
4. After the greeting, enter your full 10-digit UCT phone number (e.g. 021 650 1234).
5. Enter your PIN and continue to use voicemail as you would normally do.

Access voicemail from off campus

1. Dial 021 650 8999 from any phone.
2. After the greeting, enter your full 10-digit UCT phone number (e.g. 021 650 1234).
3. Enter your PIN and continue to use voicemail as you would normally do.

Change voicemail settings

To change your voicemail settings (including your greeting and voicemail preview settings):

1. Log on to the Outlook web app using your UCT credentials.
2. Your Outlook mailbox appears:
   • In the top-right corner of your screen, click  Settings > Options.
   • From the Options list on the left-hand side of your screen, click General then click the relevant setting under Voicemail.
3. Make changes as required.
4. Log off the Outlook web app.

Reset voicemail PIN

If you forget your PIN, you can easily reset it:

1. Log on to the Outlook web app using your UCT credentials.
2. Your Outlook mailbox appears:
   1. In the top-right corner of your screen, click  Settings > Options.
   2. From the Options list on the left-hand side of your screen, click General > Voicemail > Reset pin.
   3. Click Reset my voicemail PIN.
3. You will receive an email in your mailbox with your new PIN.
4. Use this PIN to access your mailbox.
5. Log off the Outlook web app.

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