Supported hardware and warranty

Your warranty starts from the day your order is delivered/installed. It is therefore important that you retain a record of your purchase order number and delivery receipt for warranty purposes. You may be required to quote your purchase order number when you log a call for faulty equipment.

The following hardware is supported by ICTS:

Manufacturer arranty Extended ICTS warranty Extended warranty (optional) TOTAL
PCs Emerald/Light Edge 3 2 0 5
Monitors LG 3 2 0 5
Emerald LCD
Fujitsu Siemens LCD
Printers HP 1 4 0 5
All-in-One printers and plotters are not covered under the ICTS 5-year warranty plan. Such units will only be covered by the manufactures warranty.
Scanners HP 1 4 0 5
Notebooks HP Specific to model 0 Dependent on what warranty option was purchased at time of order. Specific to model + extended warranty
Toshiba (if purchased)
IBM (Lenovo)  
Fujitsu Siemens  
Apple Macs MacBook Notebooks 1 0 0 1
MacBook Pro. Notebooks
iMac Desktops

The following items are covered by a manufacturers' warranty only - specific to the individual item:

  • PC Components purchased separately i.e. hard drives, RAM modules, optical drives (CD/DVD ROMs and Writers), add on cards, etc.
  • External hard drive cases
  • Flash drives
  • Laptop carry cases
  • Keyboards
  • Mice
  • Wireless desktops
  • Modems
  • UPSs
  • Speakers
  • Canon Cameras
  • Headsets
  • Microphones
  • KVM Switches
  • Zebra printers
  • HP iPAQ handheld devices/PDAs
  • Palm handheld devices/PDAs
  • Printer cartridges
  • CDs/DVDs
  • Cables
  • Plugs
  • Security locks
  • Any other PC component/peripheral/consumable/accessory