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Social media support

Social media

Follow us on our Facebook page or our Twitter account. We post interesting ICT-related information that has a student focus.

If you are struggling with a complex IT-related problem or query then contact us on Facebook so that we can have a proper dialogue with you. Shorter queries are best sent to our Twitter feed.

 

Operating times

7 days a week from 7am to 10pm. This does not include vacation times. During vac, operating hours are 8am to 5pm, Monday to Friday.

 

Support offered

Our online support team will provide you with first level support (basic troubleshooting) and will escalate any issues requiring more specialised attention to second and third level support. Calls that are escalated to second and third level teams will be actioned during office hours.