Please set up your UCT password BEFORE arriving on campus

When you applied to study at UCT, you received a UCT application letter which included your UCT username (e.g. ABCDEF001) and a default password. Please note that this password is a temporary one, and you will need to change it as soon as possible.

Note:
If you cannot find this letter, please email the IT Helpdesk for assistance. Include a certified copy of your ID or passport. The certification should have been done within the last six months.

 

Set up your new password to avoid delays on campus

When you arrive on campus, you'll need to do various things that require internet access. To ensure that you can get onto UCT's WiFi service immediately (and therefore avoid using your mobile data), please follow these steps– before you arrive on campus. You can do this from home or any other location where you have internet access.

  1. Navigate to UCT’s Password Self-Service site.
  2. Log in using the UCT username and password you received via email.
  3. Read the privacy statement and if you agree, select I Agree and click Continue.
  4. On the contact information page, enter your mobile number and alternate email address, then click Update.
  5. Either Confirm the update or Go Back and enter different information.
  6. When you’re done, select Change Password.
  7. Enter a new password in both fields, ensuring that the new password complies with UCT password regulations.
  8. When you’re happy with your password, click Change Password.
  9. Click Logout.

 

Arrival on campus

When you arrive on campus, please set up your mobile device and / or laptop to connect to eduroam – UCT’s WiFi signal. Visit our website for step-by-step instructions on connecting various devices to eduroam.

If you can’t remember the password you set earlier, reset your password:

  1. Navigate to UCT’s Password Self-Service site.
  2. Click Forgot password?
  3. Enter your mobile number (or, if you didn't register one, your alternate email address) then click Continue.
  4. A one-time password (OTP) token will be sent to your mobile phone (or alternate email address).
  5. Enter the OTP, then click Continue.
  6. Enter your new password in both fields, then click Change Password.
  7. Click Logout.
  8. Use your UCT username@wf.uct.ac.za and your new password to set up your connection to the eduroam signal.

 

Need help?

If you require assistance changing your password, please email your request to the IT Helpdesk (icts-helpdesk@uct.ac.za). Please include a certified copy of your ID or passport. The certification should have been done within the last six months.

If you require assistance setting up your WiFi once you’re on campus, please visit an ICTS consultant at the Sports Centre. Alternatively, call the IT Helpdesk on 021 650 4500 during office hours.