Service Announcements

Thursday, 9 May 2019
Maintenance work this coming weekend

ICTS's monthly maintenance slot will proceed on Sunday, 12th May from 9:00 a.m. until 5:00 p.m. Unless advised to the contrary, do not expect any ICT services to be available for the duration of the maintenance slot.

For more information, see our article on why ICTS schedules regular monthly maintenance slots. If you're planning any teaching, conferences, meetings, etc that require ICT services over a weekend, please remember to consult the ICTS Maintenance slots schedule first.

Friday, 10 March 2017
Intermittent problem with outgoing calls

We are experiencing intermittent issues with outgoing phone calls. The problem is with our service provider who is on-site to resolve the issue.

The issue results in

  • Some calls not connecting
  • No audio if the call does connect.

We will update you as soon as the issue has been resolved.

Friday, 10 March 2017
Resolved: Problem affecting internet access

TENET has confirmed that the problem affecting internet access on campus was resolved earlier this morning.

ICTS engineers will continue to monitor the situation.

Previous message sent on Thursday, 09 March 2017 at 15:46

UCT’s internet bandwidth is under severe strain at the moment as a result of a problem affecting the backbone that the university uses to access the internet.

Our Internet Service Provider, TENET, is currently investigating. Internet services will be severely degraded across campus.

Thursday, 9 March 2017
Problem affecting internet access

UCT’s internet bandwidth is under severe strain at the moment. This is due to a problem affecting the backbone that the university uses to access the internet.

Our Internet Service Provider, TENET, is currently investigating. Internet services will be severely degraded across campus.

Wednesday, 8 March 2017
Resolved: Problem affecting websites on Drupal

The Drupal system was restored yesterday at 18:12 p.m. and all websites are available.

We need to conduct further maintenance on Thursday, 09 March 2017 from 07:00 - 08:00. The Drupal system will be unavailable for about 10 minutes during this time.

 Previous message set 07 March 2017 at 12:28 p.m.

ICTS is aware of an issue affecting websites on the Drupal system. Our engineers are working to resolve the issue as a top priority.

We will keep you informed of further developments.

Monday, 6 March 2017
Problem affecting Guest WiFi Access

ICTS engineers are currently investigating a problem affecting the Guest WiFi Access that allows visiting academics, researchers, conference attendees and other UCT guests to get access to the internet.

We have contacted our vendor who is currently investigating the issue.

Friday, 17 February 2017
Resolved: Malware infects some UCT machines and placed files on G: drive

Following the recent malware infection on campus, ICTS has determined that the malware infected only nine machines. Our technicians are currently analysing these machines and will liaise with the owners directly.

The affected folders on the G: drive have since been cleaned and you may once again access these directories.

Remember these security tips

  • Don't reply to emails that request personal information.
  • Don't open email of unknown origin.
  • Don't click on links in emails if you cannot recognise where the link directs you.
  • Don't ask spammers to remove you from their mailing lists. (By replying, you are confirming your email address as valid and will only encourage more spam.)
  • Don't forward chain letters or marketing material.
  • Don't respond to emailed competitions.

To learn more about staying cyber safe, visit the ICTS website’s Security section.

Previous message (posted Friday 17th February 2017):

ICTS is aware of malware that has infected a small number of computers on campus. We have already contacted the affected individuals and are in the process of collecting their computers.

This malware is either delivered by spam emails or may be downloaded from a compromised website. Once you click on the malicious link or attachment, your computer is infected. The malware on the infected UCT machines has placed files in the following G:drive folders:

  • /Orthovid/
  • /PUBLIC HEALTH & FAMILY MEDICINE/
  • /ACA/0800 FACULTIES/1151 Health Sciences ID scans/2015_02_03 Health Sciences_1/
  • /PLA/2 Instit Information/
  • /EMS/
  • /academic/
  • /CEM/
  • /MOSS/

What do I need to do?

In this specific case, the files in those folders will not infect your machine. However, for now, please do not access these specific folders as we are in the process of cleaning them up.

Once the clean-up is complete, we will notify you and you can use these folders once more.

In the interim, please check the ICTS website for ongoing updates. Additionally, we will send a further update email later on once we have more information.  

Monday, 6 February 2017
Problem affecting bandwidth reporting site

ICTS is aware of a problem affecting the bandwidth reporting site (https://bandwidth.uct.ac.za). Customers will not be able to view their reports for the duration of the problem.

A call has been logged with our service provider who is currently investigating the cause of the problem.

Monday, 19 December 2016
Intermittent network connectivity at satellite campuses
Intermittent network connectivity at satellite campuses

TENET has informed ICTS of an intermittent network connectivity problem affecting the following campuses that are connected to SANReN:

  • Hiddingh campus
  • Sports Science Institute
  • Rondebosch Mowbray Hospital
  • Red Cross Hospital (ICH)

Our Internet Service Provider, TENET, is currently investigating.

Thursday, 29 September 2016
Network access at Blue Lab in Menzies Building
Network access at Blue Lab in Menzies Building

ICTS technicians are aware of a network problem affecting network access at the Blue Lab in the Menzies Building.

Our technicians are currently unable to access this building due to protest action on upper campus. The problem will be resolved as soon as our technicians can get access to the building.

Students may experience problems accessing services such as email, Internet and other UCT networked services in the lab.

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