Service Announcements

Thursday, 18 May 2017
Problem affecting UCT wireless network

ICTS is aware of a problem affecting some wireless access points across campus. Some users may experience issues accessing the UCT wireless network.

ICTS engineers are currently investigating.

Wednesday, 17 May 2017
Action to mitigate further ransomware attacks - your computer may restart

Preventative actions will be performed to prevent further ransomware attacks: your computer may restart

A few days ago, ICTS informed campus that a global ransomware attack has impacted many Windows computers. Most computers on campus are protected, but some users have either refused the updates or their computers have not been restarted following the updates. To protect the university network, we must forcibly update and restart these computers, totalling approximately 1000.

How this will affect you

Your Windows computer may be forcibly restarted to apply critical patches to the operating system.

This will occur at 2pm today, 17 May.

To avoid an unexpected restart, please restart your computer as soon as you can if you have not done so since the last Windows patches were applied. Unsecured computers found to be causing serious problems will be disconnected form the UCT network until the issues have been remediated.

ICTS will be releasing patches and updates for the unsupported Windows XP machines via Windows Software Update Service (WSUS).

What is Ransomware?

Ransomware locks files on your computer and demands a ransom in digital currency to restore the files. There is no guarantee that the files will be restored after paying the ransom. Creating a digital currency account and obtaining digital currency is also not a simple process. While attempts to circumvent the spreading and effect of the ransomware (or any other virus) are announced from time to time, these attempts are often nullified because the creators modify the original version.

At least five new versions on the first attack are spreading, and so far about 200 000 infections in 150 countries have been recorded.

Make sure you back up your data regularly, preferably on an external hard drive that is not constantly connected to your computer and stored in a different location.  This is the only guaranteed way to protect your data.

Please report any cyber security incidents to the CSIRT at

Saturday, 13 May 2017
Massive global ransomware attack underway

A global ransomware attack, which started on Friday has sent shockwaves around the world and has so far impacted over 100 countries, including South Africa.

The ransomware worm, called "WannaCry" infected about 75,000 computer systems on Friday and is continuing to cause issues across the globe.

The ransomware locks up files on your machine and makes them unavailable to you unless you pay the ransom amount. If your system is infected, a pop-up window will appear with instructions on how to pay a ransom of $300.

What do I do?

  1. The ransomware can infect your machine in several ways, including email. Please do not open any suspicious or unfamiliar emails.
  2. If your machine has been compromised, do not pay the ransom. There is no guarantee you will get your data back.
  3. Make sure your anti-virus software is up to date, on your computer as well as other devices such as phones and tablets.
  4. Make sure the latest security patches have been installed and that your computer has been restarted after the updates.
  5. Make sure you back up your data regularly and that your backups are up to date.


Please report any cyber security incidents to the CSIRT at

Tuesday, 2 May 2017
Ignore the latest phishing attempt (about your UCT ActiveDirectory account)

Well done to everyone who spotted the latest phishing attempt. This one pretends to be a notification that your UCT ActiveDirectory (AD) account has been corrupted, and asks you to verify your credentials so that we can restore your account.

Do not respond to the email

The UCT CSIRT team has implemented the required security controls. However, we ask that you do not respond to the email, and do not click the link in the email.

If you already clicked on the link, please change your password immediately by going to Password Self Service.

Remember these security tips

  • Don't reply to emails that request personal information.
  • Don't open email of unknown origin.
  • Don't click on links in emails if you cannot recognise where the link directs you.
  • Don't reply to spammers asking them to remove you from their mailing list.
  • By replying, you are confirming your email address as valid and will only encourage more spam.
  • Don't forward chain letters or marketing material. Don't respond to emailed competitions.
Wednesday, 26 April 2017
Problem affecting Nashua Campus Copy & Print devices: mobile printing available

ICTS is aware of a problem affecting Nashua Campus Copy and Print devices across campus.

Mobile printing is working and can be accessed from the ccp website via your browser.

Please use this as an alternative while Nashua are in the process of fixing the problem.

Monday, 10 April 2017
Problem affecting Outlook Web App and Office 365 portal

We are aware that some users may be experiencing a problem accessing Outlook Web App ( and the Office 365 portal ( when logging on via the UCT network. Those connecting via external networks (i.e. 3G, ADSL, etc.) are not affected.

ICTS engineers are currently investigating. The problem has also been reported to Microsoft.

Thursday, 15 August 2019
Maintenance work this coming weekend

ICTS's monthly maintenance slot will proceed on Sunday, 18th August from 9:00 a.m. until 5:00 p.m. Unless advised to the contrary, do not expect any ICT services to be available for the duration of the maintenance slot.

For more information, see our article on why ICTS schedules regular monthly maintenance slots. If you're planning any teaching, conferences, meetings, etc that require ICT services over a weekend, please remember to consult the ICTS Maintenance slots schedule first.

Friday, 10 March 2017
Intermittent problem with outgoing calls

We are experiencing intermittent issues with outgoing phone calls. The problem is with our service provider who is on-site to resolve the issue.

The issue results in

  • Some calls not connecting
  • No audio if the call does connect.

We will update you as soon as the issue has been resolved.

Friday, 10 March 2017
Resolved: Problem affecting internet access

TENET has confirmed that the problem affecting internet access on campus was resolved earlier this morning.

ICTS engineers will continue to monitor the situation.

Previous message sent on Thursday, 09 March 2017 at 15:46

UCT’s internet bandwidth is under severe strain at the moment as a result of a problem affecting the backbone that the university uses to access the internet.

Our Internet Service Provider, TENET, is currently investigating. Internet services will be severely degraded across campus.

Thursday, 9 March 2017
Problem affecting internet access

UCT’s internet bandwidth is under severe strain at the moment. This is due to a problem affecting the backbone that the university uses to access the internet.

Our Internet Service Provider, TENET, is currently investigating. Internet services will be severely degraded across campus.