Service Announcements

Tuesday, 12 September 2017
Problem affecting PeopleSoft and SAP

ICTS engineers are currently addressing a problem affecting the infrastructure which supports PeopleSoft and SAP. These systems are currently unavailable.

We hope to resolve the issue during the course of this morning and will send further updates on our progress.

Monday, 11 September 2017
Emergency SAP maintenance tonight

ICTS needs to perform emergency maintenance on the infrastructure that supports the SAP systems. This will result in these systems being unavailable from 8pm tonight (11th September). The systems are expected to be available by the start of business tomorrow (12th September).

Wednesday, 30 August 2017
Network access at Hiddingh Campus

We are aware of a problem affecting network access at Hiddingh Campus.

Our technicians have confirmed that it is a power-related issue and are working together with the maintenance department to resolve the issue.

Some staff and students may experience problems accessing services such as email, Internet and other UCT networked services in the lab.

Monday, 28 August 2017
Network access at Hiddingh Campus

We are aware of a problem affecting network access at Hiddingh Campus.

Our technicians have confirmed that it is a power-related issue and are working together with the maintenance department to resolve the issue.

Some staff and students may experience problems accessing services such as email, Internet and other UCT networked services in the lab.

Friday, 25 August 2017
Resolved: Problem affecting RightFax

The problem affecting RightFax has been resolved. 

ICTS engineers will, however, continue to monitor the situation.

Previous message sent on Wednesday, 23 August 2017 at 13:44. 

The problem affecting incoming faxes has been resolved. ICTS engineers are, however, still working with the service provider to resolve the problem affecting outgoing faxes.

Previous email sent on Tuesday, 22 August 2017 at 16:44 

ICTS is aware of a problem affecting RightFax. Some users may experience connectivity issues when accessing the online faxing service.

ICTS engineers are currently working with the service provider to resolve the problem. 

Wednesday, 23 August 2017
No connectivity from 8 - 8.30PM tonight (23rd August)

ICTS, along with our vendor, will perform emergency maintenance work this evening to resolve a serious problem affecting network connectivity on campus.

As a result, there will be no connectivity on campus between 8:00 and 8:30 p.m.

Wednesday, 23 August 2017
Update: Problem affecting RightFax

The problem affecting incoming faxes has been resolved. ICTS engineers are, however, still working with the service provider to resolve the problem affecting outgoing faxes.

Previous email sent on Tuesday, 22 August 2017 at 16:44

ICTS is aware of a problem affecting RightFax. Some users may experience connectivity issues when accessing the online faxing service.

ICTS engineers are currently working with the service provider to resolve the problem.

Wednesday, 23 August 2017
Problem affecting RightFax

ICTS is aware of a problem affecting RightFax. Some users may experience connectivity issues when accessing the online faxing service.

ICTS engineers are currently working with the service provider to resolve the problem.

Tuesday, 11 July 2017
Mimecast incompatibility causing browsing issues

We are currently experiencing an issue causing Google’s Safe Browsing service to pick up links checked by Mimecast as malware sites. This means you may get a warning notice in your browser when you click on certain links.

This has been caused by URLs rewritten by Mimecast being flagged by Google as malware and the problem is being investigated by our service providers at Mimecast.

Wednesday, 14 June 2017
Urgent: Install latest Microsoft security updates on your machine

Microsoft released a number of critical security updates last night to protect your Windows machine from any new cyber-attacks.

To ensure that your computer remains protected, we urge you to install these updates when prompted to do so. Once installed, you must restart your computer for the update to take effect. If you don’t restart, your computer and data will still be at risk.

These patches addresses vulnerabilities similar to those hackers used to spread last month’s WannaCry ransomware.

Ensure your UCT and home computer is protected

If your computer is set up to accept updates via WSUS, it will remain protected.

Remember to also ensure that your home computer is updated with the latest security anti-virus and patches.

Please report any cyber security incidents to the UCT CSIRT at csirt@uct.ac.za.

Upgrade your Windows XP machine

Microsoft and ICTS no longer support Windows XP machines which means that your machine could pose a security risk to the UCT network. Currently, there are still about 150 machines that have Windows XP installed. If ICTS has not been in contact with you in the past month about your machine, then you need to upgrade to a supported version of Windows as soon as possible. You can log a call with the IT Helpdesk for assistance.

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