Service Announcements

Thursday, 30 May 2019
Emergency server maintenance this Sunday 2nd June

ICTS engineers will conduct urgent maintenance on UCT’s Windows servers this Sunday, 2nd June 2019, from 9:00 a.m. to 3:00 p.m. Security patches will be applied to address a vulnerability affecting Microsoft Windows servers.

Some ICT services may be intermittently unavailable during this time.

We thank you for your patience as we conduct this important maintenance to keep the UCT network and your data secure.

Wednesday, 29 May 2019
New vulnerability affecting Windows 7 and earlier versions

ICTS has been made aware of a new vulnerability affecting the Remote Desktop Service (RDS) on Windows 7, XP, Server 2003 and Server 2008. RDS allows you to access your UCT computer when you are off campus and logged into the UCT VPN, provided you previously set it up to do so.

Vulnerability impact

The attack takes place undetected using pre-authentication. Once connected to the device, the attacker can use it to spread malware and exploits, as well as install programs, view, change, or delete data, or create new accounts with full user rights.

What do I need to do?

Due to the severity of the vulnerability, Microsoft has released updates via the Microsoft Update Catalog and WSUS, despite some of the affected Windows versions no longer being supported.

If your computer is set up to accept updates via WSUS, it will automatically receive the update at 2pm today and be protected. Your Windows computer may be forcibly restarted to apply patches to the operating system.

If your computer is not set up to accept updates via WSUS, we encourage you to install the required update as soon as possible to ensure your machine as well as the UCT network remains protected. Once installed, follow these recommended remediations tips provided by Microsoft:

  • Disable Remote Desktop Services if not required
  • Regularly run a full anti-virus scan on your machine
  • Ensure the anti-virus on your machine is up-to-date
  • Keep your firewall turned on
    Note: This could affect the remote desktop functionality of your machine.
Wednesday, 24 April 2019
Problem affecting some IT systems

ICTS is aware of a problem affecting some IT systems.

Our engineers are currently attending to the problem. We will communicate further details in due course.

Thursday, 11 April 2019
eduroam connection dropping intermittently

ICTS is aware that some wireless devices are intermittently losing connection to the wireless network (eduroam). We have escalated the issue to our vendor, and an investigation is in progress to resolve the problem.

In the meantime, if you lose your connection at any time, please disconnect then reconnect your device’s WiFi to establish a working connection.

We will communicate further updates as the investigation progresses. 

Wednesday, 20 March 2019
UCT network and connectivity will be restored by this morning

Following a generator failure, ICTS started bringing the Upper Campus data centre back online at 18h00 Tuesday evening. 

We expect the UCT network and all major systems to be functional by this mornin​​​​​​g (Wednesday, 20 March 2019). Updates will follow if needed regarding any services that are not fully operational. 

Please report any issues to the ICTS Helpdesk via email at or phone x4500.

We thank you for your patience and understanding.

Wednesday, 20 March 2019
IMPORTANT ANNOUNCEMENT: UCT network and connectivity will be restored by Wednesday morning (20 March)
Following a generator failure,  ICTS started bringing the Upper Campus data centre back online at 18h00 Tuesday evening. 
We expect the UCT network and all major systems to be functional by Wednesday morning. Updates will follow if needed regarding any services that are not fully operational. 
Please report any issues to the ICTS Helpdesk at x4500 or 
 We thank you for your patience and understanding.
Friday, 15 March 2019
Emergency Windows update: your computer may restart from 1:00 p.m. today

Microsoft released a number of critical security updates last night to protect Windows 8, 8.1, and 10 machines from any new cyber-attacks.

ICTS will release these patches via WSUS today (Friday, 15 March 2019) at 1:00 p.m.

Your computer will automatically restart shortly after 1:00 p.m. today

These updates will automatically be installed on staff computers who use the Windows operating system. Apple and Linux users will not be affected by this update.

Once the updates are installed, your Windows computer may be forcibly restarted to apply these critical patches to the operating system.

Please ensure that you save your work before 1:00 p.m., and expect that your computer may restart shortly after this time.

We thank you for your patience during this important emergency maintenance.

Wednesday, 30 January 2019
New phishing attacks: Don’t open the attachments

We are aware of new phishing attacks currently doing the rounds on campus. The emails – sent from UCT email accounts – refer to financial transactions – such as proof of payment, clients wanting to place more orders, invoices, and remittance advices. These emails include malicious HTML or MS Word attachments.

The messages have been sent to some UCT staff and students and are attempts by criminals to access your personal information by getting you to open malicious files.

What do I do?

  • If you did click the attachment in the email, DO NOT enter your details on the page that requests your details. Instead, please close the page and run a full antivirus scan of your machine. Then, on a device that you know to be free of malware and infection, change your password

What happens if I clicked the attachment and entered my details?

If you've entered your details, your account may be compromised. This puts the UCT network and UCT assets at risk. Please:

  1. On a device that you haven’t previously used to access the UCT network, change your password
  2. Send an email to the IT Helpdesk informing them that your details were compromised, but that you have changed your password.
  3. Run a full antivirus scan on the machine you used to enter your details.

Please remember:

  • Don't ever reply to emails that request personal information – especially usernames and passwords.
  • NEVER share your password with anyone – not even an ICTS representative.
  • Do not open attachments unless you can verify the sender and the nature of the attachment.
  • Don't open emails of unknown origin.
  • Don't click on links in emails if you cannot recognise where the link directs you.
  • Don't reply to spammers asking them to remove you from their mailing list.  Replying just confirms your email address as valid, which encourages them to send you more spam.
  • Don't forward chain letters or marketing material.
  • Report any incidence of this to the IT Helpdesk at You can report any other cybersecurity issues to the UCT CSIRT at
Friday, 18 January 2019
Windows 10 machines to receive feature upgrade to version 1803

All UCT machines currently running older versions of Windows 10 (e.g. versions 1607, 1703, 1709) will need to be upgraded to the tested and approved version of Windows 10. On Tuesday, 22nd January 2019, version 1803 will be released via the WSUS service.

What do I need to do?

  • Schedule the update for a time when you will be out of the office, as it can take between 2 and 4 hours (see instructions below). We recommend scheduling the update to take place after you have left work for the day.

How will it work?

On Tuesday 22nd January 2019, you will receive a notification on your machine saying:

  • Important updates are pending, or
  • Upgrade your edition of Windows.

 If you do not receive a notification, please check for Windows updates:
1. Go to the Windows Settings panel by clicking the start button and then the gear icon.

2. Select Update and Security > Check for updates.

3. When the update is displayed, click to start the download process.

4. Once downloaded, schedule the restart for the update to run, as per the instructions below.

Schedule restart

1. Go to the Windows Settings panel by clicking the start button and then the gear icon.

2. Select Update and Security > Restart options.

3. Select the time and date for your machine to restart.

Once your updates have been installed and your computer restarted, you will be running version 1803 of Windows 10, with new features and benefits.

Get help

Should you encounter a problem with the upgrade, please contact the IT Helpdesk:

Tuesday, 8 January 2019
UCT Identity Vault to be upgraded

ICTS engineers will be upgrading the UCT Identity Vault to a later version, which offers additional benefits and features, over the next few days. The vault links various administrative systems at UCT, and acts as a repository for user data needed for providing access to the various connected systems for staff, students and third parties making use of the UCT network.

Access to ICT services will be affected during the upgrade

The identity vault is divided into three systems, of which each will be upgraded separately.

  • Thursday, 10 January 2019: The authorisation system, which includes the synchronisation of passwords via Password Self-Service, will be backed up from 07:00 – 07:30. The upgrade will then commence and is scheduled to be completed by 11:00 a.m.

Should you change your password during this time, your new password may take a bit longer than normal to sync to the various systems and services.

  • Sunday, 13 January 2019: Both the UCT login system and the identity vault will be upgraded. All services that require you to log on with your UCT username and password will be unavailable from 08:00 – 08:30 to allow ICTS engineers to back up existing information.

Thereafter, both systems will be upgraded, which may result in intermittent access to some ICT services until about 15:00.

What do I need to do?

You are not required to do anything during the upgrade. Should you experience any issues accessing an ICT service once these updates are completed, please log an online call with the IT Helpdesk.

We thank you for your patience while we conduct this important upgrade.