Service Announcements

Friday, 2 February 2018
Problem affecting Guest WiFi Access

ICTS engineers are currently investigating a problem affecting the Guest WiFi Access that allows visiting academics, researchers, conference attendees and other UCT guests to get access to the internet.

We have contacted our vendor who is currently investigating the issue.

This problem does not affect those connected to the eduroam wireless network.

Tuesday, 30 January 2018
Resolved: Problem affecting IT Helpdesk phone number

The problem affecting the IT Helpdesk phone number (4500) has been resolved. You should once again be able to log calls telephonically.

Previous message sent

The IT Helpdesk phone number (x4500) is currently unavailable. ICTS engineers are working to resolve the problem as soon as possible.

In the meantime, please log calls via the online call logging system or via email to icts-helpdesk@uct.ac.za.

Tuesday, 30 January 2018
Problems with recently-changed UCT passwords

ICTS has identified an issue involving some newly-changed UCT passwords which are not syncing with the relevant back-end services. Our engineers have identified and resolved the issue and are currently monitoring the situation.

If you've changed your UCT password recently and you're having trouble logging in with the new password, please change your password again via Password Self-Service.

Monday, 16 July 2018
Problem affecting IT Helpdesk and CSS Helpdesk phone number

The IT Helpdesk and CSS Helpdesk phone number (x4500) is currently unavailable. ICTS engineers are working to resolve the problem as soon as possible.

In the meantime, please log calls via the following channels:

Tuesday, 23 January 2018
Emergency maintenance to be conducted on UCT's telephony service

ICTS engineers will be conducting emergency maintenance on the infrastructure that supports UCT's telephony service. The maintenance will happen today (23rd January) from 5:00 p.m. to 6:00 p.m.

During this time, incoming and outgoing calls may be affected.

Should you experience any telephony problems after the maintenance has been completed, please log a call with the IT Helpdesk.
 

Monday, 22 January 2018
New email message in Outlook Web App

When creating a new email message in Outlook Web App, the message template will automatically open in your mailbox’s reading pane. However, if you click New, and the email message opens in a new web browser window, you can update your settings so that it once again opens in your mailbox.

  1. Click  > Mail > and in the Layout section, click Reading pane.
  2. In the Choose whether to write email messages in the reading pane or a new window section, select the Type in the reading pane radio button.
  3. Click Save.
  4. When create a new email message, the email template should automatically appear in your mailbox.
Tuesday, 12 December 2017
Problem affecting access to some ICT services

We are aware of an authentication problem affecting access to some ICT services when logging on with your UCT credentials.

Our engineers are currently investigating.

Thursday, 30 November 2017
Update on critical bug affecting macOS High Sierra

Apple has released a supplementary update to address the bug on macOS High Sierra (10.13.1). If you’re using High Sierra, please ensure that you install the security update as soon as possible.

Previous message posted on Wednesday, 29 November 2017

If you’ve installed Apple’s latest operating system, macOS High Sierra (10.13.1), please note that Apple has confirmed a critical bug affecting this operating system. The vulnerability allows attackers to gain root/superuser access to your computer.

What do I need to do?

  1. Click apple_icon and select About This Mac.
  2. If the macOS version is macOS Sierra (10.12) or lower, you don’t need to take action.
  3. However, if the macOS version is macOS High Sierra (10.13), please follow these instructions to resolve the problem by setting the root password.

Don’t install High Sierra yet

Even though macOS High Sierra is publicly available, it is not yet officially supported at UCT. ICTS is currently conducting testing of High Sierra to ensure that it does not conflict with any existing software and systems already in use on campus.

If you haven’t installed it yet, we strongly recommend that you do not upgrade until our testing has been completed.

We will communicate with the UCT community once we have deemed it safe to install.

Wednesday, 29 November 2017
Mac users: critical bug affecting High Sierra operating system

If you’ve installed Apple’s latest operating system, macOS High Sierra (10.13.1), please note that Apple has confirmed a critical bug affecting this operating system. The vulnerability allows attackers to gain root/superuser access to your computer.

What do I need to do?

  1. Click apple_icon and select About This Mac.
  2. If the macOS version is macOS Sierra (10.12) or lower, you don’t need to take action.
  3. However, if the macOS version is macOS High Sierra (10.13), please follow these instructions to resolve the problem by setting the root password.

Don’t install High Sierra yet

Even though macOS High Sierra is publicly available, it is not yet officially supported at UCT. ICTS is currently conducting testing of High Sierra to ensure that it does not conflict with any existing software and systems already in use on campus.

If you haven’t installed it yet, we strongly recommend that you do not upgrade until our testing has been completed.

We will communicate with the UCT community once we have deemed it safe to install.

Tuesday, 14 November 2017
Problem notice: network and printing outages in the library

There is currently a network connectivity problem affecting IT-related services including internet and network access, and printing in the Chancellor Oppenheimer and Jagger Libraries.

Our engineers are working to restore connectivity. In the interim, we advise students to use devices in other computer labs or other document centres. Please see www.ccp.uct.ac.za for the location of alternate printing locations.

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