Service Announcements

Wednesday, 4 October 2017
Problem affecting Nashua Campus Copy & Print devices

Nashua is aware of the printing problem some UCT staff and students are experiencing when using Nashua machines on campus. Some users may either get a login failed, or no credit balance or no balance available error message.

The problem is currently being addressed as a matter of urgency by Nashua’s support team, and their software provider.

If your department is affected by this problem, please log a call with the Nashua Helpdesk at help@uct.nashuacapetown.co.za.

Thursday, 28 September 2017
Bremner data centre maintenance

ICTS needs to perform urgent maintenance on the uninterruptible power supply for the Bremner data centre. This work is being undertaken to ensure continued operation under emergency power conditions. 

The maintenance is required urgently and cannot wait until next month’s scheduled maintenance slot. It will take place on Sunday, 1st October 2017, from 9:00 a.m. to 4:00 p.m.

Affected services  

During this time, there will be:

  • limited WiFi access in certain areas,
  • no network access in the Bremner Building, and
  • no Nashua printing services.

We thank you for your patience while we carry out this necessary maintenance.

Wednesday, 27 September 2017
Update: Problem affecting Nashua Campus Copy & Print devices

From 12:30 PM to 2:00 PM today, Nashua will conduct urgent maintenance work. They will apply patches to address the error messages that some staff members may have been getting when releasing print jobs via Nashua machines on campus.

You will not be able to release print jobs from a Nashua machine during this time. Please only print after this maintenance period.

We will monitor the situation, and will provide further updates if necessary. Should you experience any further printing issues, log a call with the Nashua Helpdesk at help@uct.nashuacapetown.co.za.

Previous message sent on Thursday, 21 September 2017 at 12:53

Nashua is currently investigating a problem affecting printing via their machines across campus. Some UCT staff may either get an insufficient funds, or login failure error message when releasing a print job.

We will let you know once this problem has been resolved.  

Thursday, 21 September 2017
Problem affecting Nashua Campus Copy & Print devices

Nashua is currently investigating a problem affecting printing via their machines across campus. Some UCT staff may either get an insufficient funds or login failure error message when releasing a print job.

We will let you know once this problem has been resolved.  

Tuesday, 12 September 2017
Internet outage at UCT

We are currently experiencing an internet outage at UCT.

ICTS engineers are investigating.

Tuesday, 12 September 2017
Resolved: Problem affecting PeopleSoft and SAP

The PeopleSoft and SAP systems are once again available.

ICTS engineers will, however, continue to monitor the situation.

Previous message sent at 08:17 a.m.

ICTS engineers are currently addressing a problem affecting the infrastructure which supports PeopleSoft and SAP. These systems are currently unavailable.

We hope to resolve the issue during the course of this morning and will send further updates on our progress.

Tuesday, 12 September 2017
Problem affecting PeopleSoft and SAP

ICTS engineers are currently addressing a problem affecting the infrastructure which supports PeopleSoft and SAP. These systems are currently unavailable.

We hope to resolve the issue during the course of this morning and will send further updates on our progress.

Monday, 11 September 2017
Emergency SAP maintenance tonight

ICTS needs to perform emergency maintenance on the infrastructure that supports the SAP systems. This will result in these systems being unavailable from 8pm tonight (11th September). The systems are expected to be available by the start of business tomorrow (12th September).

Wednesday, 30 August 2017
Network access at Hiddingh Campus

We are aware of a problem affecting network access at Hiddingh Campus.

Our technicians have confirmed that it is a power-related issue and are working together with the maintenance department to resolve the issue.

Some staff and students may experience problems accessing services such as email, Internet and other UCT networked services in the lab.

Monday, 28 August 2017
Network access at Hiddingh Campus

We are aware of a problem affecting network access at Hiddingh Campus.

Our technicians have confirmed that it is a power-related issue and are working together with the maintenance department to resolve the issue.

Some staff and students may experience problems accessing services such as email, Internet and other UCT networked services in the lab.

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