Service Announcements

Tuesday, 12 September 2017
Internet outage at UCT

We are currently experiencing an internet outage at UCT.

ICTS engineers are investigating.

Tuesday, 12 September 2017
Resolved: Problem affecting PeopleSoft and SAP

The PeopleSoft and SAP systems are once again available.

ICTS engineers will, however, continue to monitor the situation.

Previous message sent at 08:17 a.m.

ICTS engineers are currently addressing a problem affecting the infrastructure which supports PeopleSoft and SAP. These systems are currently unavailable.

We hope to resolve the issue during the course of this morning and will send further updates on our progress.

Tuesday, 12 September 2017
Problem affecting PeopleSoft and SAP

ICTS engineers are currently addressing a problem affecting the infrastructure which supports PeopleSoft and SAP. These systems are currently unavailable.

We hope to resolve the issue during the course of this morning and will send further updates on our progress.

Monday, 11 September 2017
Emergency SAP maintenance tonight

ICTS needs to perform emergency maintenance on the infrastructure that supports the SAP systems. This will result in these systems being unavailable from 8pm tonight (11th September). The systems are expected to be available by the start of business tomorrow (12th September).

Wednesday, 30 August 2017
Network access at Hiddingh Campus

We are aware of a problem affecting network access at Hiddingh Campus.

Our technicians have confirmed that it is a power-related issue and are working together with the maintenance department to resolve the issue.

Some staff and students may experience problems accessing services such as email, Internet and other UCT networked services in the lab.

Monday, 28 August 2017
Network access at Hiddingh Campus

We are aware of a problem affecting network access at Hiddingh Campus.

Our technicians have confirmed that it is a power-related issue and are working together with the maintenance department to resolve the issue.

Some staff and students may experience problems accessing services such as email, Internet and other UCT networked services in the lab.

Friday, 25 August 2017
Resolved: Problem affecting RightFax

The problem affecting RightFax has been resolved. 

ICTS engineers will, however, continue to monitor the situation.

Previous message sent on Wednesday, 23 August 2017 at 13:44. 

The problem affecting incoming faxes has been resolved. ICTS engineers are, however, still working with the service provider to resolve the problem affecting outgoing faxes.

Previous email sent on Tuesday, 22 August 2017 at 16:44 

ICTS is aware of a problem affecting RightFax. Some users may experience connectivity issues when accessing the online faxing service.

ICTS engineers are currently working with the service provider to resolve the problem. 

Wednesday, 23 August 2017
No connectivity from 8 - 8.30PM tonight (23rd August)

ICTS, along with our vendor, will perform emergency maintenance work this evening to resolve a serious problem affecting network connectivity on campus.

As a result, there will be no connectivity on campus between 8:00 and 8:30 p.m.

Wednesday, 23 August 2017
Update: Problem affecting RightFax

The problem affecting incoming faxes has been resolved. ICTS engineers are, however, still working with the service provider to resolve the problem affecting outgoing faxes.

Previous email sent on Tuesday, 22 August 2017 at 16:44

ICTS is aware of a problem affecting RightFax. Some users may experience connectivity issues when accessing the online faxing service.

ICTS engineers are currently working with the service provider to resolve the problem.

Wednesday, 23 August 2017
Problem affecting RightFax

ICTS is aware of a problem affecting RightFax. Some users may experience connectivity issues when accessing the online faxing service.

ICTS engineers are currently working with the service provider to resolve the problem.

Pages