Service Announcements

Wednesday, 15 January 2020
You can now install macOS Catalina

ICTS has successfully completed testing Apple’s latest operating system – macOS Catalina 10.15. This means that you can now install this operating system on your Apple Mac if you wish to do so.

macOS Catalina offers a range of new applications such as Apple Music, Apple TV, and Apple Podcasts. Your iPad apps can now be added to your Mac too.

Things you need to know before you upgrade

One of major changes to this operating system is that it doesn’t support 32-bit apps. All UCT business applications have been tested and work on this operating system. For all other apps, we recommend that you first check if they are 32-bit and if necessary update them to the 64-bit versions before you upgrade to macOS Catalina.

Furthermore, your machine must meet the minimum technical requirements to upgrade.

Keep your machine up-to-date

macOS Catalina as well as the latest Apple software updates and patches are available via the Apple Updater tool. To upgrade to macOS Catalina click the Apple icon and select About this Mac > Software Update. Ensure that the UCT update server’s source is displayed as appleupdate.uct.ac.za and click Update.

Should you require assistance with the upgrade, please log an online call with the IT Helpdesk or send an email to icts-helpdesk@uct.ac.za

Monday, 30 December 2019
RightFax login details have changed

In September 2019, we upgraded the university’s fax service – RightFax – to the latest version. Following on from this, in January 2020, we updated the password-related aspect of the service.

What has changed?

We have updated the RightFax login process so that each RightFax user’s password matches his or her UCT network password. The change also enables RightFax users to reset their passwords directly – using Password Self-Service.

Note that this change applies to individual user accounts belonging to staff members and Third Parties. It does not apply to generic accounts – such as shared departmental fax accounts.

When did this happen?

In early January 2020, we contacted each RightFax user to advise exactly when we would update their account.

What do I need to do?

Continue to log in via the RightFax login page. However, your login details are now as follows:

  • Username: wf/staff number (or T-number)
  • Password: your UCT network password

From now on, if you need to change your RightFax password, please note that you will need to change your UCT network password. Please use Password Self-Service to do so.

And if you change your UCT password for some other reason, remember to use the new password to access RightFax.

Need help?

Should you have any queries or need assistance with RightFax, please contact the IT Helpdesk by logging a call online, sending an email to icts-helpdesk@uct.ac.za, or calling us on (021) 650-4500.

Thursday, 21 November 2019
ICTS to provide limited services today

ICTS to provide limited services today (22 November)

ICTS will be running limited services today (Friday, 22 November 2019). This is due to ICTS staff attending a function off campus.

The IT Helpdesk and Classroom Support Services Helpdesk will remain open on skeleton staff. The ICTS Front Office and Walk-in Centre on Main is closed for the day.

Should you require IT assistance during this time, please log a call using one of the following methods:

Thursday, 21 November 2019
UCT phone system maintenance this evening

ICTS to perform maintenance on telephony system this evening

ICTS engineers need to perform maintenance on the UCT telephony system this evening (Thursday, 21 November) from 4:30 p.m. until 8:30 p.m.

During this time, you may experience a brief drop in connection while we work on the system, but we are putting the necessary measures in place to ensure that there is minimal disruption to this service.

We thank you for your patience while we conduct this important maintenance.

Friday, 1 November 2019
Some IT systems are experiencing slowness

ICTS is aware of a problem causing slowness on some IT systems and services, including Vula, Skype for Business (Mac only) and the student administration system.

We have implemented measures to improve the affected systems and our engineers are continuing to address the issue.

Monday, 21 October 2019
Older versions of Adobe Acrobat set to expire

Using an older version of Adobe Acrobat? Update now before you lose access

Adobe Acrobat versions that are three or more years old will officially expire on 30th November 2019. At UCT, this means that if you have not updated the Adobe Acrobat software on your machine since 2018, it will stop working.

This is due to the serial number associated with the product on your machine becoming outdated. Other Adobe products such as the Adobe Creative Suite (i.e. Photoshop, InDesign, or Illustrator) will not be affected.

Update to the latest version to retain access

Avoid losing access to Adobe Acrobat by updating to the latest versions available at ICTS Downloads

Tuesday, 8 October 2019
Apple macOS Catalina 10.15: testing underway; do not install yet

This message only applies to Apple Mac users.

Apple has released macOS Catalina 10.15, the latest version of its operating system (OS) for Mac computers. macOS Catalina offers you everything you love about your Mac and much more.

A range of new applications – Apple Music, Apple TV, and Apple Podcasts – replaces iTunes. The iTunes store, however, is still available via Apple Music. Additionally, your iPad apps can now be added to your Mac too.

One of the most talked-about updates of this version is the ability to extend your Mac’s display to your iPad so you can work on two screens simultaneously.

Visit the Apple Mac website for all the new and exciting updates this macOS version has to offer.

Do not install Catalina just yet

While you may be keen to update to Catalina, we ask that you please wait for ICTS to complete its testing, which is currently underway. The testing helps us to check that this operating system does not conflict with existing software and systems already in use on campus.

We will notify you as soon as our testing is completed, after which you can install the update via the App store.

Until such time, ICTS will not be able to support macOS Catalina.

Monday, 30 September 2019
Problem affecting language preference in Microsoft Edge browser

We are aware that the language preferences in the Microsoft Edge browser is currently displaying as Arabic. This issue is only affecting the Microsoft Edge landing page. Once you navigate to another website, it displays in your preferred language.

ICTS is currently investigating what caused this change.

Change your language preference settings

In the meantime, you can revert to English by following the steps listed below.

  1. Open the Microsoft Edge browser.
  2. A blue pop-up box may appear. Click the dropdown arrow and select your preferred language (e.g. South Africa English).
  3. The Microsoft Edge landing page will revert to your selected language.
  4. If the blue block does not appear, click  on the left side of your screen.
  5. On the next page, click .
    • Select your preferred language from the dropdown menu (e.g. South Africa English) and click the second block.
    • Your Microsoft Edge landing page will revert to English.
Thursday, 26 September 2019
VSA RAMpage upgrade complete

On Friday 27th September 2019, ICTS upgraded the university’s phone billing system – VSA RAMpage.

What is different after the upgrade?

The billing system interface remains as is. However, there are two changes:

  1. The web client address has changed to https://vsarampage.uct.ac.za.
  2. You no longer need to use Internet Explorer to access the system. All major browsers are compatible – without the need to configure special settings.

Need help?

Should you have any queries or need assistance with VSA RAMpage, please contact the IT Helpdesk by logging a call online, sending an email to icts-helpdesk@uct.ac.za, or calling us on (021) 650-4500.

Wednesday, 18 September 2019
RightFax upgrade this Friday, 20th September

On Friday 20th September 2019, ICTS will upgrade the university’s fax service – RightFax.

How will it affect me?

From 3:00 p.m. to 4:30 p.m. on the day, no fax services will be available on campus. Please plan ahead by sending your faxes either before or after this period. Similarly, if you are expecting any faxes to arrive, please ask the senders to schedule their faxes outside of the upgrade period.

What will be different after the upgrade?

The fax service will remain as is. However, the web client address will change to https://rightfax.uct.ac.za. The web client interface will also look a little different.

If you are using the Windows RightFax client, we urge you to uninstall this and instead use the web client going forward. However, if you prefer to keep using the Windows client, you may do so. The upgrade should not have any impact on this client. 

Need help?

Should you have any queries or need assistance with RightFax, please contact the IT Helpdesk by logging a call online, sending an email to icts-helpdesk@uct.ac.za, or calling us on (021) 650-4500.

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