Service Announcements

Thursday, 1 March 2018
ICTS Customer survey 2018

We often roll out new or improved services so that you can get the most effective ICT experience on and off campus. However, we don't often have the opportunity to hear what you have to say.

To this end, we invite all UCT staff to complete the ICTS Customer Survey and let us know how we’re doing. Your specific feedback will guide our future efforts.

The survey should take about 5 minutes to complete

We have kept the survey to just one page for your convenience. All the questions are mandatory, but most are multiple choice. The survey is available from 01 – 16 March 2018.

Should you have any questions, please send an email to the ICTS Feedback account.
 

Monday, 26 February 2018
eduroam certificate renewal: what to do if you’ve lost WiFi connectivity recently

On Sunday 25th February 2018, ICTS renewed authentication certificates for eduroam as part of the ICTS maintenance slot. The change has caused WiFi connection issues for some people, depending on which platform they are using.

What should I do if I have been affected?

On some systems, a Certificate Issue and Verification pop-up screen will appear, asking that you trust the new certificate. Please tap / click the appropriate option to trust the new certificate from Thawte. (You will need to do this to connect to eduroam SSID).

If you cannot connect at all:

  1. Please delete / forget your eduroam connection.
  2. Connect to eduroam, following the relevant instructions for your operating system: Windows, Apple Mac, Linux, or mobile devices.

Need assistance?

Should you experience any issues with this, or require assistance, please contact the IT Helpdesk by logging a call online, emailing icts-helpdesk@uct.ac.za or calling 021 650 4500.

Friday, 9 February 2018
Problem update: Issue affecting some UCT websites

ICTS engineers addressed the problem yesterday, that affected access to some UCT websites. The system capacity was increased to accommodate the high connection volume experienced this time of year.

Our engineers are continuing to monitor the system for stability and performance.

Previous message sent Thursday, 08 February 2018

ICTS is aware of an issue affecting websites on the Drupal web content management system – which hosts UCT websites.

We are currently working to resolve the issue.

Friday, 9 February 2018
Resolved: Problem affecting Guest WiFi Access

ICTS engineers have resolved the problem affecting the Guest WiFi Access.

Visiting academics, researchers, conference attendees and other UCT guests are once again able to access the internet via this service.

Previous message sent Friday, 02 February 2018

ICTS engineers are currently investigating a problem affecting the Guest WiFi Access that allows visiting academics, researchers, conference attendees and other UCT guests to get access to the internet.

We have contacted our vendor who is currently investigating the issue.

This problem does not affect those connected to the eduroam wireless network.

Friday, 2 February 2018
Problem affecting Guest WiFi Access

ICTS engineers are currently investigating a problem affecting the Guest WiFi Access that allows visiting academics, researchers, conference attendees and other UCT guests to get access to the internet.

We have contacted our vendor who is currently investigating the issue.

This problem does not affect those connected to the eduroam wireless network.

Tuesday, 30 January 2018
Resolved: Problem affecting IT Helpdesk phone number

The problem affecting the IT Helpdesk phone number (4500) has been resolved. You should once again be able to log calls telephonically.

Previous message sent

The IT Helpdesk phone number (x4500) is currently unavailable. ICTS engineers are working to resolve the problem as soon as possible.

In the meantime, please log calls via the online call logging system or via email to icts-helpdesk@uct.ac.za.

Tuesday, 30 January 2018
Problems with recently-changed UCT passwords

ICTS has identified an issue involving some newly-changed UCT passwords which are not syncing with the relevant back-end services. Our engineers have identified and resolved the issue and are currently monitoring the situation.

If you've changed your UCT password recently and you're having trouble logging in with the new password, please change your password again via Password Self-Service.

Monday, 16 July 2018
Problem affecting IT Helpdesk and CSS Helpdesk phone number

The IT Helpdesk and CSS Helpdesk phone number (x4500) is currently unavailable. ICTS engineers are working to resolve the problem as soon as possible.

In the meantime, please log calls via the following channels:

Tuesday, 23 January 2018
Emergency maintenance to be conducted on UCT's telephony service

ICTS engineers will be conducting emergency maintenance on the infrastructure that supports UCT's telephony service. The maintenance will happen today (23rd January) from 5:00 p.m. to 6:00 p.m.

During this time, incoming and outgoing calls may be affected.

Should you experience any telephony problems after the maintenance has been completed, please log a call with the IT Helpdesk.
 

Monday, 22 January 2018
New email message in Outlook Web App

When creating a new email message in Outlook Web App, the message template will automatically open in your mailbox’s reading pane. However, if you click New, and the email message opens in a new web browser window, you can update your settings so that it once again opens in your mailbox.

  1. Click  > Mail > and in the Layout section, click Reading pane.
  2. In the Choose whether to write email messages in the reading pane or a new window section, select the Type in the reading pane radio button.
  3. Click Save.
  4. When create a new email message, the email template should automatically appear in your mailbox.

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