Service Announcements

Wednesday, 18 September 2019
RightFax upgrade this Friday, 20th September

On Friday 20th September 2019, ICTS will upgrade the university’s fax service – RightFax.

How will it affect me?

From 3:00 p.m. to 4:30 p.m. on the day, no fax services will be available on campus. Please plan ahead by sending your faxes either before or after this period. Similarly, if you are expecting any faxes to arrive, please ask the senders to schedule their faxes outside of the upgrade period.

What will be different after the upgrade?

The fax service will remain as is. However, the web client address will change to https://rightfax.uct.ac.za. The web client interface will also look a little different.

If you are using the Windows RightFax client, we urge you to uninstall this and instead use the web client going forward. However, if you prefer to keep using the Windows client, you may do so. The upgrade should not have any impact on this client. 

Need help?

Should you have any queries or need assistance with RightFax, please contact the IT Helpdesk by logging a call online, sending an email to icts-helpdesk@uct.ac.za, or calling us on (021) 650-4500.

Saturday, 14 September 2019
Resolved: Problem affecting Office 365 access

We previously informed you that you will soon have a new way of authenticating to Office 365, directly via Microsoft’s cloud service. Following on from this change on Friday evening, a problem occurred which resulted in some staff and students being unable to access Outlook Web App, the Outlook client and some Office 365 applications.

This problem has since been resolved and all Office 365 applications are once again available. Our engineers are, however, continuing to monitor the situation.

Log on to Office 365 via UCT Single Sign-on

We have reverted to the former way of authenticating to Office 365. This means that you will continue to authenticate via UCT Single Sign-on.

Should you continue to experience any issues, please log a call with the IT Helpdesk.

We previously informed you that you will soon have a new way of authenticating to Office 365, directly via Microsoft’s cloud service. Following on from this change on Friday evening, a problem occurred which resulted in some staff and students being unable to access Outlook Web App, the Outlook client and some Office 365 applications.

This problem has since been resolved and all Office 365 applications are once again available. Our engineers are, however, continuing to monitor the situation.

Log on to Office 365 via UCT Single Sign-on

We have reverted to the former way of authenticating to Office 365. This means that you will continue to authenticate via UCT Single Sign-on.

Should you continue to experience any issues, please log a call with the IT Helpdesk.

Monday, 9 September 2019
New phishing attacks: Don’t open the attachment

A new phishing attack is doing the rounds on campus. An email – which may be titled with your name – includes a few characters from a password you may have used for either your UCT account or an external site or service. The email also includes an attachment which, when opened, asks you to enter a password.

What do I do?

  • DO NOT OPEN THE ATTACHMENTS IN THE EMAIL.
  • If you did click the attachment in the email, DO NOT enter your details on the page. Instead, please close the page and run a full antivirus scan of your machine. Then, on a device that you know to be free of malware and infection, change your password

What happens if I clicked the attachment and entered my details?

If you've entered your details, your account may be compromised. This puts the UCT network and UCT assets at risk. Please:

  1. On a device that you haven’t previously used to access the UCT network, change your password
  2. Send an email to the IT Helpdesk informing them that your details were compromised, but that you have changed your password.
  3. Run a full antivirus scan on the machine you used to enter your details.

Please remember:

  • Don't ever reply to emails that request personal information – especially usernames and passwords.
  • NEVER share your password with anyone – not even an ICTS representative.
  • Do not open attachments unless you can verify the sender and the nature of the attachment.
  • Don't open emails of unknown origin.
  • Don't click on links in emails if you cannot recognise where the link directs you.
  • Don't reply to spammers asking them to remove you from their mailing list.  Replying just confirms your email address as valid, which encourages them to send you more spam.
  • Don't forward chain letters or marketing material.
  • Report any incidence of this to the IT Helpdesk at icts-helpdesk@uct.ac.za. You can report any other cybersecurity issues to the UCT CSIRT at csirt@uct.ac.za.
Tuesday, 27 August 2019
UCT system upgrade to continue this Saturday

Following work earlier this month, ICTS engineers will complete a system upgrade this Saturday, 31st August 2019 from 8:00 a.m. to 1:00 p.m.

How does this affect me?

The work will affect Windows users logging in to the UCT network via the Novell OES client. Mac users do not use this client, and are not affected.

However, all UCT users will not be able to access Netstorage during this period.

What do I need to do?

Before leaving campus this Friday, 30th August, please shut down your Windows PC. If you fail to do this, the next time you try to log in – after the upgrade is complete – you will see an error message.

In this case, just restart your PC then log in as normal.

If you have issues with logging in after the upgrade, please contact the IT Helpdesk during normal working hours.

Wednesday, 7 August 2019
UCT system upgrade to continue this Friday

ICTS engineers are currently conducting a system upgrade and will continue working on it this Friday, 9th August 2019 from 8:00 a.m. to 2:00 p.m.

Similar to last weekend, this upgrade will affect Password Self-Service. The service will still be available – so you can change your password during this period. However, there may be a 5 to 6 hour delay before your new password is synchronised to other systems.

We thank you for your patience as we conduct this important upgrade.
 

Monday, 1 July 2019
Maintenance this weekend to impact ICT systems

ICTS will perform important network renewal work this coming weekend (6th and 7th July). The work – which follows maintenance on 23rd June – has been scheduled to have minimum impact on the academic calendar, and will impact ICT services over the weekend.

Maintenance details

  • When?
    • Saturday 6th July 2019 (9:00 a.m. – 10:00 p.m.)
    • Sunday 7th July 2019 (9:00 a.m. – 5:00 p.m.)
       
  • Impact: Unless advised to the contrary, expect interruptions to ICT services – including eduroam – during the maintenance periods.

We thank you for your patience while we undertake this important work to improve the UCT network.

Thursday, 27 June 2019
Maintenance this evening to impact SAP, PeopleSoft, and Converis

ICTS will perform preventative maintenance on several virtual machines this evening. As a result, some UCT systems will be unavailable for a few hours.

Maintenance details

  • When? Thursday 27th June; 5:00 p.m. – 8:00 p.m.
  • Impact: SAP, PeopleSoft, and Converis will be offline..

We thank you for your patience while we perform this important maintenance.

Monday, 24 June 2019
Archibus system currently unavailable due to upgrade

The Archibus system is currently being upgraded to the latest available version. The upgrade is scheduled to run until Thursday, 27th June 2019.

During this time, you will not be able to use the system or make changes to your location details on the UCT White Pages.

We thank you for your patience during this time.

Friday, 21 June 2019
Some ICT services may be affected this weekend

We previously communicated that the scheduled ICTS maintenance slot will take place this Sunday, 23rd June 2019 from 9:00 a.m. to 5:00 p.m.

UCT’s Properties and Service’s department has since informed us that they will perform maintenance on the university’s transformer substation from 4:30 p.m. today to 6:00 p.m. tomorrow. This substation provides power to the ICTS Upper Campus Data Centre.

While ICTS and Properties and Services have taken the necessary precautions, there is a possibility of some services being interrupted. Should this happen, we will need to extend the Sunday maintenance slot beyond 5:00 p.m. to recover services to their full productive state.

Thursday, 20 June 2019
Resolved: Password and other account change problems affecting some staff and students

ICTS engineers have resolved the problem that affected some staff and students who made changes to their UCT accounts (e.g. password changes, name changes).

In addition to these customers, some alumni and retirees were also unable to access their UCT email accounts.

All services have been restored and are operating as normal.

Should you experience any further issues, please contact the IT Helpdesk by logging an online call, sending an email to icts-helpdesk@uct.ac.za, or calling (021) 650-4500.

Previous message posted 9:42 a.m. on Thursday, 20th June 2019

ICTS is aware of a problem affecting some customers who have recently made changes to their UCT accounts – such as password changes, name changes, and enabling / disabling access to certain services (such as SAP).

From the afternoon of Wednesday 19th June until the morning of Thursday 20th June, such changes did not sync correctly to the back-end due to technical issues.

ICTS engineers have resolved the issue, but it will take a few hours for all changes to take effect. The process should be completed by midday on Thursday 20th June.

Need to get in sooner?

If you changed your UCT password in the affected timeframe, and you’d like to avoid the delay in accessing your account, please change your UCT password immediately via Password Self-Service.

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