Service Announcements

Wednesday, 24 June 2020
Problem affecting the provisioning of Telkom data bundles

ICTS is aware that Telkom has not yet provisioned data bundles to students who subscribe to their network.

UCT along with other South African universities are working with this mobile network provider to ensure that data bundles are provisioned as soon as possible.

Cell C, MTN, and Vodacom data bundles have been successfully provisioned since Monday.

Wednesday, 17 June 2020
Is your correct mobile number saved in PeopleSoft

In preparation for the next data top up, we would like to remind you to please make sure that your correct South African mobile number is saved in the SA Cellular field in PeopleSoft.

ICTS will download the latest list of mobile numbers from PeopleSoft on Thursday, 18 June 2020 at 16:00. Please ensure that your details are updated by then following these instructions:

  1. Log on to PeopleSoft with your student number and password.
  2. Click Profile > Contact Details.
  3. Under the Phone section, ensure that SA Cellular is listed as the type next to your updated mobile number.

You will start receiving your data top up from Monday, 22 June 2020. The data transfers take a few days. If you don’t receive your data bundle by the end of that week, please log an online call with the IT Helpdesk.

Opt out of future data top ups

If you no longer need the data bundle, due to you having WiFi access at home, please consider opting out:

  1. Log on to PeopleSoft with your student number and password.
  2. Click the Biographic tab and in the Mobile Data Bundles section, select No.

Thank you to everyone who has already opted out. You are continuing to help UCT assist more students with having the necessary resources for online learning.

Wednesday, 27 May 2020
Save on data costs: download software via Vula

In the past, you would download software packages via the ICTS downloads page. We’re pleased to announce that you can now also download the same software from Vula. This option ensures that you don’t incur any data costs – because Vula is zero-rated by Cell C, MTN, Telkom mobile, and Vodacom.

How to download software via Vula

  1. Go to https://vula.uct.ac.za/x/7TKoJU and log on with your UCT student number and password.
  2. ICTS Downloads will either appear as a tab on the homepage or under the list of project sites.
  3. Go to your specific operating system and download the required software.

If you experience any download issues, please log a call with the IT Helpdesk for assistance.

All the best.

Tuesday, 26 May 2020
iPrint server updates: 27 May 2020

ICTS will update the iPrint network printing servers on Wednesday, 27 May 2020 from 09:00. This service will be partially impacted as some iPrint printers may not be available while the updates are underway.

If you’re on campus during this time and use iPrint to print, we recommend that you use an alternative printer.

We thank you for your patience while we conduct these important updates.

Monday, 25 May 2020
Important ICTS maintenance this Sunday

On Sunday 31st May 2020, ICTS will conduct important maintenance work in the Upper Campus and Bremner Data Centres. The work, which will help to boost UCT’s network security, will proceed from 9:00 a.m. until 5:00 p.m.

How does it affect me?

Unless advised to the contrary, do not expect any ICT services to be available for the duration of the maintenance.

If you need to do any weekend work using ICT systems – including Vula, SAP, PeopleSoft, etc – please schedule these around the maintenance period.

We thank you for your patience while we conduct this important maintenance.

Wednesday, 20 May 2020
Resolved: Problem affecting some mail delivery

ICTS has been investigating an email-related issue that impacted a number of systems reliant on this functionality. This resulted in some mail delivery delays.

Our engineers have identified the cause and implemented a fix that resolved the issue. Mail that has been queued for delivery is currently being processed.

ICTS engineers will continue to monitor the situation to ensure that all backlogs are processed.

Tuesday, 19 May 2020
Ensure your mobile number is correct in PeopleSoft

This is just a friendly reminder to please ensure that your correct South African mobile number is saved in the SA Cellular field in PeopleSoft. This will ensure that you receive a data top up from your mobile network provider (Cell C, MTN, Telkom Mobile or Vodacom) from Friday, 22 May 2020.

Please make the necessary updates by 17:00 tomorrow (20 May 2020).

  1. Log on to PeopleSoft with your student number and password.
  2. Click Profile > Contact Details.
  3. Under the Phone section, ensure that SA Cellular is listed as the type next to your updated mobile number.

If your mobile number is saved in any other field, you won’t receive a data bundle.

Please consider opting out

Thank you to all students who have already opted out of getting data bundles from UCT. If you have WiFi access at home and don’t need a data bundle, we encourage you to please opt out of receiving future data top ups. This will ensure that UCT can continue to assist students who don’t have sufficient resources for online learning.

To opt out:

  1. Log on to PeopleSoft with your student number and password.
  2. Click the Biographic tab and in the Mobile Data Bundles section, select No.
Monday, 18 May 2020
Use software that’s not on your device

With remote working and learning our new normal, you may need to access software which isn’t installed on the device you’re currently using.

The new and improved Remote Desktop Services (RDS) platform may be able to help you. RDS, which is available to all staff and students, is a remote desktop on the UCT network that you can access via a remote desktop protocol (RDP) client.

Software packages range from web browsers and research tools to statistical, referencing and Microsoft Office applications.

How to access RDS

First ensure that you’ve got an RDP client. Some operating systems, such as Windows, already have an RDP client installed. If you’re an Apple or Linux user, you will need to install a client on your computer (see instructions for Apple and Linux). RDS is even accessible on your mobile device: you can install a client from your app store.

Once you have installed an RDP client:

  1. Open it and log on to rds.uct.ac.za.
  2. Enter your staff/studentnumber@wf.uct.ac.za and password.

A new user profile will be created for you the first time you log onto RDS. You will also be allocated 5GB of storage space.

Recover files from the old RDS server

If you previously used RDS, you need to manually copy your files to a UCT network drive before the old server is decommissioned this Friday, 22 May 2020. Open the RDP client and log on to SRVWINRDS005.wf.uct.ac.za to access your files.

Please log a call with the IT Helpdesk should you require assistance with copying your files.

Wednesday, 6 May 2020
Last chance to receive first data bundle for online learning

If you have not yet received a data bundle from your mobile network provider (Cell C, MTN, Telkom Mobile or Vodacom), please check that your updated South African mobile number is saved in the SA Cellular field on PeopleSoft by 16:00 tomorrow (7 May 2020). You will receive a data bundle over the weekend.

  1. Log on to PeopleSoft with your student number and password.
  2. Click Profile > Contact Details.
  3. Under the Phone section, ensure that SA Cellular is listed as the type next to your updated mobile number.

If you saved your mobile number in any other field, you would not have received a data bundle, and will not receive one in future.

Furthermore, only students who are registered for courses this year are eligible to receive a data bundle, even if your PeopleSoft status is active.

Future data bundles

Future data bundles will be sent from the 22nd of each month. If you need to change your mobile number, make sure you update PeopleSoft by the 19th of that month.

Please consider opting out

If you have WiFi access at home and don’t need a data bundle, we encourage you to please opt out of receiving future data top ups. This will ensure that UCT can continue to assist students who don’t have sufficient resources for online learning.

To opt out:

  1. Log on to PeopleSoft with your student number and password.
  2. Click the Biographic tab and in the Mobile Data Bundles section, select No.

Thank you to everyone who has already opted out. Your generosity is ensuring that your fellow students can continue to stay connected and learn remotely.

Tuesday, 31 March 2020
Resolved: Problem affecting email delivery

Earlier today, ICTS engineers implemented a change that addressed student email delivery failures. After the change was made, it was discovered that some staff mailboxes were experiencing the same issue.

Affected staff members would have received delivery failure notifications when sending emails to internal mail recipients (@uct.ac.za) from 15:30 to 17:00 today. Emails sent to external recipients were not affected.

ICTS engineers identified the root cause and were able to successfully resolve the problem. All emails are now being delivered as normal, however, our engineers are continuing to monitor the situation.

Resend affected emails

If you received any delivery failure notifications during this timeframe, please resend the affected internal emails.

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