Service Announcements

Monday, 28 May 2018
UCT CSIRT investigating life threatening phishing email

The UCT Computer Security Incident Response Team (CSIRT) is aware of a phishing email that has been sent to some UCT staff members indicating that their lives are at risk. The necessary security measures have been put in place to block this sender, and to prevent any replies from being sent to this email address.

We take these sort of phishing emails very seriously and will be conducting the necessary investigations. If you receive any future suspicious emails, please forward them to uctcsirt@uct.ac.za.

Please remember:

  • Don't ever reply to emails that request personal information – especially usernames and passwords.
  • NEVER share your password with anyone – not even an ICTS representative.
  • Do not open attachments unless you can verify the sender and the nature of the attachment.
  • Don't open emails of unknown origin.
  • Don't click on links in emails if you cannot recognise where the link directs you.
  • Don't reply to spammers asking them to remove you from their mailing list.  Replying just confirms your email address as valid, which encourages them to send you more spam.
  • Don't forward chain letters or marketing material.
  • Report any incidence of this or other phishing attacks of cyber security issues to the UCT CSIRT at uctcsirt@uct.ac.za. You can also report any other cybersecurity issues to the same address.
Thursday, 17 May 2018
New phishing attacks: Don't give out your username and password

Dear UCT colleagues and students,

There are currently a number of phishing attacks doing the rounds on campus. These attacks, which contain a malicious attachment, specifically targets staff and student email accounts with messages such as this one:

 

 

What do I do?

  • DO NOT CLICK THE ATTACHMENT IN THE EMAIL.
  • If you did click the attachment in the email, DO NOT enter your details on the page. Instead, please close the attachment and run a full antivirus scan of your machine.

What happens if I clicked the attachment and entered my details?

If you've entered your details, your account may be compromised. This puts the UCT network and UCT assets at risk. Please:

  1. Change your password immediately on a device that you know to be free of malware and infection.    
  2. Send an email to the UCT Cybersecurity Incident Response Team informing them that your details were compromised, but that you have changed your password.

Please remember:

  • Don't ever reply to emails that request personal information – especially usernames and passwords.
  • NEVER share your password with anyone – not even an ICTS representative.
  • Do not open attachments unless you can verify the sender and the nature of the attachment.
  • Don't open emails of unknown origin.
  • Don't click on links in emails if you cannot recognise where the link directs you.
  • Don't reply to spammers asking them to remove you from their mailing list.  Replying just confirms your email address as valid, which encourages them to send you more spam.
  • Don't forward chain letters or marketing material.
  • Report any incidence of this or other phishing attacks of cyber security issues to the UCT CSIRT at csirt@uct.ac.za. You can also report any other cybersecurity issues to the same address.
Tuesday, 15 May 2018
McAfee upgrades to commence from Tuesday, 15 May 2018

Over the next few days, ICTS will be upgrading the McAfee security products for machines that connect to the UCT network. The upgrades will bring your software up to the latest available versions.

Upcoming upgrades

  • From Tuesday, 15 May 2018: The McAfee agent for Windows, Linux and macOS will be upgraded.
  • From Wednesday, 16 May 2018: The latest versions of the Endpoint Protection products for Windows and Linux will be upgraded. McAfee has not yet released an update for macOS. During this upgrade, you may see two McAfee shield icons appear. The old icon  will be replaced by this new icon.

What do you need to do

While this is mostly an automated process, at the end of business on Wednesday, 16 May 2018, please:

  1. Open Chrome, Internet Explorer or Firefox and enable the new Endpoint Security add-ons when prompted to do so. We recommend that you enable these add-ons as they will provide you with an extra layer of security when browsing the internet.
  2. Restart your machine.

Update McAfee Endpoint Protection home edition

The home editions for Windows and Linux will be available on the ICTS Downloads section from Friday, 18 May 2018. To keep your machine secure, please download these updates as soon as they become available.

Remain vigilant against security threats

While the anti-virus solution updates will enhance your level of protection, remember that you are personally responsible for keeping your machine secure, so please remain vigilant against security threats.

Monday, 23 April 2018
New phishing attack: Don’t give out your username and password

We are aware of a new phishing attack currently doing the rounds on campus.  This attack, which contains a malicious link, specifically targets staff and student email accounts with a message such as this one.

From: ROBIN SARMIENTO

Sent: Sunday, April 22, 2018 11:03 PM

To: ROBIN SARMIENTO

Subject: Admin Help Desk

All staff/Employee email address will be transitioned from Microsoft Outlook email to Google's Gmail. CLICK HERE Fill and Submit to Update or You can't send Mail

Thank You

Help Desk

What do I do?

  • DO NOT CLICK THE LINK IN THE EMAIL
  • If you have already clicked on the link in the email, DO NOT enter your details on the page. Instead, please close the webpage and run a full anti-virus scan of your machine or mobile device.

What happens if I clicked the link and entered my details?

If you’ve entered your details, your account may be compromised. This puts the UCT network and UCT assets at risk. Please:

  1. Change your password on a device that you haven’t previously used to access the UCT network or that you know to be free of malware and infection.
  2. Send an email to the UCT Computer Security Incident Response Team informing them that your details were compromised, but that you have changed your password.

Remember these security tips

  • Don't ever reply to emails that request personal information – especially usernames and passwords.
  • NEVER share your password with anyone – not even an ICTS representative.
  • Do not open attachments unless you can verify the sender and the nature of the attachment.
  • Don't open emails of unknown origin.
  • Don't click on links in emails if you cannot recognise the URL that the link directs you to.
  • Don't reply to spammers asking them to remove you from their mailing list. Replying just confirms your email address as valid, which encourages them to send you more spam.
  • Don't forward chain letters or marketing material.
  • Report any incidence of this or other phishing attacks of cyber security issues to the UCT CSIRT at uctcsirt (AT) uct (DOT) ac (DOT) za. You can also report any other cybersecurity issues to the same address.
Thursday, 29 March 2018
Resolved: Problems affecting Skype for Business

The problems affecting some features of Skype for Business have all been resolved.

ICTS technicians will continue to monitor the situation.

Previous message sent on Wednesday, 28 March 2018 at 14:39.

ICTS is aware of certain problems affecting some features of Skype for Business:

  1. Mobile app unavailable: If you use the mobile app, you might not be able to sign in at this time from an external network.
     
  2. External parties can’t join meetings: The online meeting feature is not allowing external parties to connect to meetings via the link provided from an external network.

Internal connections to Skype for Business, via the UCT network, are unaffected.

ICTS technicians are currently investigating.

Wednesday, 28 March 2018
Problems affecting Skype for Business

ICTS is aware of certain problems affecting some features of Skype for Business:

  1. Mobile app unavailable: If you use the mobile app, you might not be able to sign in at this time from an external network.
     
  2. External parties can’t join meetings: The online meeting feature is not allowing external parties to connect to meetings via the link provided from an external network.

Internal connections to Skype for Business, via the UCT network, are unaffected.

ICTS technicians are currently investigating.

Friday, 23 March 2018
Emergency maintenance to be conducted on UCT wireless network tomorrow (Saturday, 24 March 2018)

Recently, some users have had trouble accessing Vula via the UCT wireless network. This issue does not affect those connecting via a network cable.

ICTS engineers will troubleshoot the issue tomorrow (Saturday, 24 March 2018) from 5:00 a.m. until 9.00 a.m. The work will be done via a phased approach, meaning that our engineers will work on different parts of campus at different times. This will ensure that the whole campus is not impacted for the entire work period.

As a result, you may experience intermittent connectivity on the eduroam and UCT Guest wireless networks.

We thank you for patience as we carry out this necessary work.
 

Thursday, 22 March 2018
Lynda.com maintenance on Friday, 23 March 2018

UCT subscribes to Lynda.com, an extensive online training library. On Friday, 23 March 2018, the service will undergo maintenance from 06:00 – 09:00 a.m.

As a result, Lynda.com may be unavailable during this time.

Learn a new skill wherever you are

Lynda.com boasts thousands of high-quality instructional videos covering soft skills, design, software, and business management. Courses range from beginner to advanced and are accessible from your computer, laptop, and mobile device.

If you haven’t yet accessed Lynda.com, follow these step-by-step instructions to register, then find a course that meets your needs.

Wednesday, 7 March 2018
Windows XP computers will no longer be allowed to connect to the UCT network

ICTS has detected that there are still a few Windows XP computers in use on campus.

As previously communicated, Microsoft support for Windows XP ended in April 2014. This means that computers running this operating system no longer get the vital security updates to address vulnerabilities.

Windows XP computers will be disabled from the UCT network

Although your Windows XP computer may appear to be functioning normally, it poses a risk to your departmental data, the UCT network, and any other personal data you may be storing. For this reason, on 22 March 2018, ICTS will disable all computers running Windows XP. When this happens, you will no longer be able to access the UCT network via this computer.

How do I know if my computer is running Windows XP?

If you’re unsure of what operating system you are using, navigate to whatsmyos.com on your computer. Under the What’s my OS section, it will indicate what operating system is installed on your computer (e.g. Your OS is Windows 10* 64-bit).

What should I do if my computer is still using Windows XP, or if I have no other option?

If you’re using a Windows XP computer, you must urgently log a call with the IT Helpdesk online, or via email at icts-helpdesk@uct.ac.za. Provide the following information:

  • The computer’s MAC address.
  • A list of any specialised software, or equipment attached to the computer.
  • The work you mostly conduct on your computer (e.g. general administration, marks processing, SAP, running databases, general internet surfing, email use).

This information will assist the IT Helpdesk to determine whether your computer can be upgraded to a later version of Windows, or if you will require a new computer.

Thursday, 1 March 2018
High work volumes affecting IT Helpdesk turnaround times

The IT Helpdesk is currently experiencing high work volumes with some calls requiring extended troubleshooting. This is causing a backlog of incidents, impacting the time it takes for your issues to be resolved.

We have assembled a task team to work through the biggest clusters of calls, and we are working through these as fast as possible. However, due to the backlog, we may take longer than usual to respond to and resolve your calls.

In the meantime:

  1. If you've logged a call and your issue has already been resolved without assistance from the IT Helpdesk, please let us know. You can simply reply to the original notification (from the UCT Service Management System) and tell us that you no longer require assistance.
  2. If you're struggling to complete a task, visit the ICTS website to see if we have detailed instructions to help you.

We apologise for any inconvenience caused. 

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