Service Announcements

Friday, 23 September 2016
Intermittent network access at Graduate School of Business and Somerset Hospital

Problem announcement: Intermittent network access at Graduate School of Business and Somerset Hospital

ICTS engineers together with our internet service provider, TENET, are investigating an intermittent problem affecting network access at the Graduate School of Business and Somerset Hospital.

As a result, some UCT staff and students in this building may experience problems accessing services such as email, internet and other UCT networked services. 

Tuesday, 20 September 2016
Network access at Neville Alexander Building
Problem announcement: Network access at Neville Alexander Building 

ICTS technicians are currently investigating a problem affecting network access at the Neville Alexander Building, previously called the Graduate School of Humanities.

As a result, some UCT staff and students in this building may experience problems accessing services such as email, internet and other UCT networked services. 

Monday, 29 August 2016
Brief interruption to internet access
Problem announcement: Brief interruption to internet access

We experienced a brief internet outage this morning which affected a number of ICT services including email. The problem was caused by a lost communication to our edge firewalls.

The problem has been resolved, but ICTS engineers are working with our service provider to determine the root cause of the problem.

Friday, 19 August 2016
Network access at Menzies Building
Problem announcement: Network access at Menzies Building

ICTS technicians have found that a power-related issue is affecting network access at the Menzies Building.

As a result, some UCT staff and students in this building may experience problems accessing services such as email, Internet and other UCT networked services. 

Properties and Services is currently investigating.

Thursday, 18 August 2016
Slow internet access
Problem announcement: Our internet service provider, TENET, has informed us about a problem affecting the SANReN backbone.

Internet traffic between Cape Town and Bloemfontein as well Johannesburg and Pretoria is heavily congested.

You may experience slowness when accessing some websites.

TENET engineers are currently working towards the resolving the issue with the relevant vendors.

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