Service Announcements

Monday, 6 February 2017
Problem affecting bandwidth reporting site

ICTS is aware of a problem affecting the bandwidth reporting site (https://bandwidth.uct.ac.za). Customers will not be able to view their reports for the duration of the problem.

A call has been logged with our service provider who is currently investigating the cause of the problem.

Monday, 19 December 2016
Intermittent network connectivity at satellite campuses
Intermittent network connectivity at satellite campuses

TENET has informed ICTS of an intermittent network connectivity problem affecting the following campuses that are connected to SANReN:

  • Hiddingh campus
  • Sports Science Institute
  • Rondebosch Mowbray Hospital
  • Red Cross Hospital (ICH)

Our Internet Service Provider, TENET, is currently investigating.

Thursday, 29 September 2016
Network access at Blue Lab in Menzies Building
Network access at Blue Lab in Menzies Building

ICTS technicians are aware of a network problem affecting network access at the Blue Lab in the Menzies Building.

Our technicians are currently unable to access this building due to protest action on upper campus. The problem will be resolved as soon as our technicians can get access to the building.

Students may experience problems accessing services such as email, Internet and other UCT networked services in the lab.

Wednesday, 28 September 2016
Latest phishing attempt sent from wagner.paula@aluno.uece.br
Davie Court Residences
Latest phishing attempt sent from wagner.paula@aluno.uece.br

Well done to everyone who spotted the latest phishing attempt sent by wagner.paula@aluno.uece.br.

UCT Support [mailto:wagner.paula@aluno.uece.br]
Sent: 28 September 2016 09:11 AM
Subject: Notice

Dear User

To re-validate your mail account please click on the below link and enter your user id and password for maintenance and Virus Scanning, Very Important.

Click here

Your Mail account will be permanently terminated in a short time for failure to adhere to our urgent notice.

Thank you for your cooperation.

UCT Mail Support

We have already mitigated the risk associated with this phishing attempt by preventing replies from going to the email address. If you did click on the link, please change your password immediately.

In future, report all phishings to csirt@uct.ac.za and provide full details of the incident.

Remember these security tips

  • Don't reply to emails that request personal information.
  • Don't open email of unknown origin.
  • Don't click on links in emails if you cannot recognise where the link directs you.
  • Don't reply to spammers asking them to remove you from their mailing list.
  • By replying, you are confirming your email address as valid and will only encourage more spam.
  • Don't forward chain letters or marketing material. Don't respond to emailed competitions.
Friday, 23 September 2016
Intermittent network access at Graduate School of Business and Somerset Hospital

Problem announcement: Intermittent network access at Graduate School of Business and Somerset Hospital

ICTS engineers together with our internet service provider, TENET, are investigating an intermittent problem affecting network access at the Graduate School of Business and Somerset Hospital.

As a result, some UCT staff and students in this building may experience problems accessing services such as email, internet and other UCT networked services. 

Tuesday, 20 September 2016
Network access at Neville Alexander Building
Problem announcement: Network access at Neville Alexander Building 

ICTS technicians are currently investigating a problem affecting network access at the Neville Alexander Building, previously called the Graduate School of Humanities.

As a result, some UCT staff and students in this building may experience problems accessing services such as email, internet and other UCT networked services. 

Monday, 29 August 2016
Brief interruption to internet access
Problem announcement: Brief interruption to internet access

We experienced a brief internet outage this morning which affected a number of ICT services including email. The problem was caused by a lost communication to our edge firewalls.

The problem has been resolved, but ICTS engineers are working with our service provider to determine the root cause of the problem.

Friday, 19 August 2016
Network access at Menzies Building
Problem announcement: Network access at Menzies Building

ICTS technicians have found that a power-related issue is affecting network access at the Menzies Building.

As a result, some UCT staff and students in this building may experience problems accessing services such as email, Internet and other UCT networked services. 

Properties and Services is currently investigating.

Thursday, 18 August 2016
Slow internet access
Problem announcement: Our internet service provider, TENET, has informed us about a problem affecting the SANReN backbone.

Internet traffic between Cape Town and Bloemfontein as well Johannesburg and Pretoria is heavily congested.

You may experience slowness when accessing some websites.

TENET engineers are currently working towards the resolving the issue with the relevant vendors.

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