Service Announcements

Tuesday, 8 January 2019
UCT Identity Vault to be upgraded

ICTS engineers will be upgrading the UCT Identity Vault to a later version, which offers additional benefits and features, over the next few days. The vault links various administrative systems at UCT, and acts as a repository for user data needed for providing access to the various connected systems for staff, students and third parties making use of the UCT network.

Access to ICT services will be affected during the upgrade

The identity vault is divided into three systems, of which each will be upgraded separately.

  • Thursday, 10 January 2019: The authorisation system, which includes the synchronisation of passwords via Password Self-Service, will be backed up from 07:00 – 07:30. The upgrade will then commence and is scheduled to be completed by 11:00 a.m.

Should you change your password during this time, your new password may take a bit longer than normal to sync to the various systems and services.

  • Sunday, 13 January 2019: Both the UCT login system and the identity vault will be upgraded. All services that require you to log on with your UCT username and password will be unavailable from 08:00 – 08:30 to allow ICTS engineers to back up existing information.

Thereafter, both systems will be upgraded, which may result in intermittent access to some ICT services until about 15:00.

What do I need to do?

You are not required to do anything during the upgrade. Should you experience any issues accessing an ICT service once these updates are completed, please log an online call with the IT Helpdesk.

We thank you for your patience while we conduct this important upgrade.

Friday, 4 January 2019
Problem affecting some IT services

ICTS is currently addressing a problem affecting some IT services on campus.

Our engineers have found that the problem is on the SQL cluster and are currently putting a workaround in place.

Wednesday, 12 December 2018
Slow access to PeopleSoft via Vula

ICTS is currently addressing a problem affecting access to PeopleSoft. This is due to the high number of students accessing their results on PeopleSoft via Vula.

Students to access marks via PeopleSoft – not Vula

If you’re a UCT student, please access your marks by going directly to the PeopleSoft website at

ICTS engineers are currently implementing a workaround to allow UCT staff to access PeopleSoft.

Tuesday, 27 November 2018
Problem affecting the UCT Third Party System

ICTS is aware of a problem affecting the UCT Third Party System, which is currently unavailable.

Our engineers are investigating the cause of the problem.

Wednesday, 21 November 2018
ICTS to provide limited services this Friday

ICTS will be running limited services on Friday, 23 November 2018 from 10:00 a.m. onwards. This is due to ICTS staff attending a function off campus.

The IT Helpdesk and Classroom Support Services Helpdesk will remain open on skeleton staff. The ICTS Front Office will close at 10:00 a.m. on the day.

Should you require IT assistance during this time, you can log a call using one of the following methods:

Monday, 5 November 2018
Extended ICTS maintenance slot on 18th November

Each month, ICTS performs critical maintenance to help ICT components and subsystems operate effectively and reliably. The work is done during our scheduled maintenance slots, which are explained in this article.

November slot extended

The upcoming slot on Sunday, 18th November 2018, has been extended to accommodate critical work needed as part of the UCT Network Renewal Project. The slot will run from 8:00 a.m. until 10:00 p.m. 

Affected services

Unless advised to the contrary, do not expect any ICT services to be available for the duration of the maintenance slot.

Plan your conferences and teaching around the schedule

Please remember to consult the Scheduled ICTS Maintenance slots for 2018 before planning any teaching, conferences, meetings, etc. that require ICT services.

For more information, see our article on why ICTS schedules regular monthly maintenance slots

Monday, 29 October 2018
Intermittent problem affecting ICTS Downloads page

We are aware of an intermittent problem affecting the ICTS Downloads page. Some UCT staff and students are unable to access this page at certain times.

ICTS technicians are currently working to resolve the problem as soon as possible.

Should you experience a problem accessing ICTS Downloads, please log a call with the IT Helpdesk using one of the following methods:

Wednesday, 24 October 2018
ICTS to perform maintenance on telephony system this evening

ICTS engineers need to perform maintenance on the UCT telephony system this evening (Wednesday 24th October) from 8:00 p.m. until 11:00 p.m.

During this time, you may experience intermittent interruptions to phone calls – whether you’re using Skype for Business or your Polycom handset.

Thursday, 18 October 2018
New phishing attack: account access indefinitely revoked

We are aware of a new phishing attack currently doing the rounds on campus.  This attack, which contains a malicious link, specifically targets UCT staff and student email accounts.

The message claims that your account access has been indefinitely revoked, and asks you to click on a link to verify and reactivate your account.

What do I do?

  • If you did click the attachment in the email, DO NOT enter your details on the page. Instead, please close the page and run a full antivirus scan of your machine. Then, on a device that you know to be free of malware and infection, change your password

What happens if I clicked the attachment and entered my details?

If you've entered your details, your account may be compromised. This puts the UCT network and UCT assets at risk. Please:

  1. On a device that you know to be free of malware and infection, change your password
  2. Send an email to the IT Helpdesk informing them that your details were compromised, but that you have changed your password.
  3. Run a full antivirus scan on the machine you used to enter your details.

Please remember:

  • Don't ever reply to emails that request personal information – especially usernames and passwords.
  • NEVER share your password with anyone – not even an ICTS representative.
  • Do not open attachments unless you can verify the sender and the nature of the attachment.
  • Don't open emails of unknown origin.
  • Don't click on links in emails if you cannot recognise where the link directs you.
  • Don't reply to spammers asking them to remove you from their mailing list.  Replying just confirms your email address as valid, which encourages them to send you more spam.
  • Don't forward chain letters or marketing material.
  • Report any incidence of this or phishing attacks to the UCT CSIRT at You can also report any other cybersecurity issues to the same address.
Tuesday, 9 October 2018
Resolved: Telephony issues

ICTS has resolved the issue affecting the UCT telephony service. The system is now stable, but we will continue to monitor the situation.

Previous message posted Tuesday 9th October, 4.12 p.m.

ICTS is aware of an issue which caused brief interruptions to the UCT telephony service today (9th October). Certain phones, as well as the Skype for Business client, lost connection to the server for a few minutes. We are currently investigating the issue.