Service Announcements

Tuesday, 29 June 2021
Workaround in place to address problem affecting some UCT user accounts

ICTS engineers have put a workaround in place to address a problem that resulted in some staff and students’ accounts being temporarily disabled. Those affected were unable to access any UCT services.

We are currently in the process of restoring access to the affected accounts. Our engineers are also continuing with their investigation to determine the root cause of the problem.

Should you experience any issues accessing UCT services once your account has been restored, please log a call with the IT Helpdesk using one of the following methods:

Tuesday, 15 June 2021
Resolved: Problem affecting incoming and outgoing calls

ICTS engineers, together with our vendor, have resolved the problem affecting calls to and from external numbers.

The problem was caused by our vendor mistakenly placing the UCT account on administrative hold, which disrupted our telephony service.

Even though the service has been restored, our engineers will continue to monitor the situation.

Previous message sent at 13:40

ICTS is aware of a problem affecting all incoming and outgoing calls to and from external numbers. Some calls are also being dropped midway through.

ICTS engineers are working with our vendor, BCX, to resolve the issue.

Tuesday, 15 June 2021
Problem affecting incoming and outgoing calls

ICTS is aware of a problem affecting all incoming and outgoing calls to and from external numbers. Some calls are also being dropped midway through.

ICTS engineers are working with our vendor, BCX, to resolve the issue.

Monday, 14 June 2021
Upgrade to SAP BusinessObjects (18-21 June 2021)

SAP BusinessObjects will be unavailable from Friday 18th June (9:00 a.m.) to Monday 21st June (8:00 a.m.) as it will be upgraded to a new version.

The upgrade brings additional security measures as well as new features and enhancements that will improve your user experience when running reports and dashboards on the BI platform.

Impact

During the upgrade, you will not be able to access the system. Once it is completed, you will receive the updated quick reference guide. Training will also be provided, where necessary, on the new features.

This upgrade will not affect current report schedules and publications.

Get help

Please direct all student data queries via email to the SSS Helpdesk at sss-staff@uct.ac.za. For any SAP Finance data queries, please contact the Finance Helpdesk at fnd-finance@uct.ac.za.

Monday, 31 May 2021
Changes coming to the way you access SAP BusinessObjects

At present, you can access SAP BusinessObjects (https://bo.uct.ac.za) even when you’re off campus. On Friday 4th June 2021, ICTS will update the firewall rule related to this, meaning that you can no longer access the service from an external network.

The update will improve network security, ensuring that the application is available only to authorised users who have a secure connection.

How does the change affect me?

If you need to access SAP BusinessObjects, either connect to the UCT network (if you’re on campus), or connect to the UCT VPN (if you’re working remotely).

Note that the update will not affect scheduled reports that are sent to mailboxes or file storage.

Need help?

Should you have any queries regarding the update, please send an email to bo@uct.ac.za. For assistance with accessing the platform after the update, please log an online call with the IT Helpdesk.

Friday, 5 February 2021
Resolved: Problem affecting UCT's Single Sign-On (SSO) service

Our engineers have identified the problem affecting the UCT Single Sign-On (SSO) service and have put the necessary measures in place.

You should once again be able to access all university services online.

Our engineers are continuing to monitor the situation. Should you experience any issues accessing a service, please log a call with the IT Helpdesk.

Previous message sent at 11:22 a.m.

ICTS is aware of a problem affecting UCT's Single Sign-On (SSO) service, which is used to minimise the number of times you have to enter your username and password when accessing university services online.

You may experience issues accessing some of these services.

Our engineers are currently investigating.

Monday, 1 February 2021
Beware of latest file sharing phishing attempt - Feb 2021

The UCT Computer Security Incident Response Team (CSIRT) is investigating a new phishing attempt that asks you to open a shared file. The email contains a PDF attachment as well as a link to a shared document. By clicking on either you’re redirected to a webpage that resembles the Microsoft login page.

What do I do?

If you receive such an unexpected email request, even if it looks like it is from one of your contacts or a legitimate company, please do not click the attachment or link. First contact the individual to verify that they sent it.

If they did not send it, please inform the IT Helpdesk immediately by sending the email on to icts-helpdesk@uct.ac.za. You can then delete the email. The same advice applies to any suspicious emails you receive on your UCT account.

If you have already clicked the attachment or link in the email, DO NOT enter your details if prompted. Instead, run a full antivirus scan of your machine. Then, on a device that you know to be free of malware and infection, change your UCT password

What happens if I clicked the attachment or link and entered my details?

If you've entered your details, your account may be compromised. This puts the UCT network and UCT assets at risk. Please:

  1. On a device that you know to be free of malware and infection, change your password
  2. Send an email to the IT Helpdesk informing them that your details were compromised, but that you have changed your password.
  3. Run a full antivirus scan on the machine you used to enter your details.

Please remember:

  • Don't ever reply to emails, messages, or calls that request personal information – especially usernames and passwords.
  • NEVER share your password or PIN with anyone – not even an ICTS representative, or representatives of your bank, mobile network, or other service providers.
  • Do not open attachments unless you can verify the sender and the nature of the attachment.
  • Don't open emails of unknown origin.
  • Don't click on links in emails if you cannot recognise where the link directs you.
  • Don't reply to spammers asking them to remove you from their mailing list.  Replying just confirms your email address as valid, which encourages them to send you more spam.
  • Don't forward chain letters or marketing material.
  • Please check the announcements on the ICTS and CSIRT websites for the latest alerts. If your suspicious email differs to the one in the announcement, please report it to the IT Helpdesk at icts-helpdesk@uct.ac.za. You can report any other cybersecurity issues to the CSIRT at csirt@uct.ac.za.
Thursday, 26 November 2020
Shop safely this Black Friday

Excitement is in the air as everyone prepares for Black Friday – the year’s biggest shopping day. Of course, it’s also a day which informally marks the start of festive season shopping. A day that is famous for having the best sales and discounted prices on groceries, electronics, clothing, holiday destinations and much more.

Many retailers have started their Black Friday sales early this year to avoid a rush on the actual day. This means that you may already be seeing advertisements online, on TV, radio, and in print – with retailers promoting reduced prices on their products and services. Members of loyalty clubs and rewards schemes are also receiving regular updates to ensure that they don’t miss out on any deals.

Yes, you’re definitely going to get quite a bit of communication surrounding Black Friday. However, this means you have to be extra cautious about which offers are legitimate and which are fakes created by fraudsters to prise away your personal information and even banking details.

Beware of deals that sound too good to be true

Indications are that many people will shop online instead of going to physical stores this year. You therefore need to have your guard up: look out for suspicious activities that could just be a cybercriminal trying to trick you into entering your details on a fake website as part of their phishing attack.

Our online shopping web article provides a nice overview of what to look out for and how to stay safe.

Along with this, the resources listed below also provides insights from various security experts on what to look out for whether you’re shopping online or in-person.

Standard security tips to apply when shopping online

  • You’re going to be flooded with emails and SMSs advertising amazing deals that you cannot miss out on. Beware of those that contain links or attachments. Instead of clicking or tapping these items, rather go directly to the retailer’s website to view the available deals.
  • Ensure that your mobile device is running the latest available operating system and that all your apps – especially those you shop on – are also up-to-date.
  • Avoid saving your usernames, passwords, and banking details online and in applications. Rather be extra secure and log on each time you need to access these services.
  • NEVER share your username and password with anyone, no matter how official or convincing the person requesting it may be.
  • Consider using multi-factor authentication as an extra security measure.

Remember, it is up to you to decide what action to take when shopping online. If something seems too good to be true, or something in an ad gives you a bad vibe, rather err on the side of caution and skip the deal. You could just be saving yourself from financial loss.

If you’re heading to a physical store, remember to keep a safe distance from others, wear a mask, and sanitise wherever possible.

Stay safe and take care!

Wednesday, 14 October 2020
Latest phishing attempts pretend to be from UCT Vice-Chancellor

The UCT Computer Security Incident Response Team (CSIRT) and IT Helpdesk are currently investigating two new phishing attempts that appear to be sent from the Vice-Chancellor. The first one entitled Mamokgethi Phakeng shared “UCT Forthcoming Projects” with you requests that you click the provided link. The second one entitled Projects and Agenda, requires that you open the attached PDF file.

What do I do?

  • DO NOT CLICK THE ATTACHMENT OR LINK IN THE EMAIL.
  • If you receive any of these emails or observe suspicious activity on your UCT account, please inform the IT Helpdesk immediately by sending an email to icts-helpdesk@uct.ac.za
  • If you clicked the attachment or link in the email, DO NOT enter your details if prompted. Instead, run a full antivirus scan of your machine. Then, on a device that you know to be free of malware and infection, change your password

What happens if I clicked the attachment or link and entered my details?

If you've entered your details, your account may be compromised. This puts the UCT network and UCT assets at risk. Please:

  1. On a device that you know to be free of malware and infection, change your password
  2. Send an email to the IT Helpdesk informing them that your details were compromised, but that you have changed your password.
  3. Run a full antivirus scan on the machine you used to enter your details.

Please remember:

  • Don't ever reply to emails, messages, or calls that request personal information – especially usernames and passwords.
  • NEVER share your password or PIN with anyone – not even an ICTS representative, or representatives of your bank, mobile network, or other service providers.
  • Do not open attachments unless you can verify the sender and the nature of the attachment.
  • Don't open emails of unknown origin.
  • Don't click on links in emails if you cannot recognise where the link directs you.
  • Don't reply to spammers asking them to remove you from their mailing list.  Replying just confirms your email address as valid, which encourages them to send you more spam.
  • Don't forward chain letters or marketing material.
  • Please check the announcements on the ICTS and CSIRT websites for the latest alerts. If your suspicious email differs to the one in the announcement, please report it to the IT Helpdesk at icts-helpdesk@uct.ac.za. You can report any other cybersecurity issues to the CSIRT at csirt@uct.ac.za.
Monday, 14 September 2020
September student data bundles

To ensure that you get your September mobile data top up, please update your details on PeopleSoft by 15 September 2020 at 16:00. Your correct and current mobile number must be saved in the SA Cellular field.

  1. Log on to PeopleSoft with your student number and password.
  2. Click Profile > Contact Details.
  3. Under the Phone section, ensure that SA Cellular is listed as the type next to your updated mobile number.
  4. Please enter the number in the format 0XXXXXXXXX where the X’s represent the last 9 digits of your mobile number after the 0, e.g. 0825551234.

Data allocations will commence from 18 September 2020. Please note that this process takes a few days to be completed. Additionally, only UCT students who are registered for courses this year are eligible to receive a data bundle, even if your PeopleSoft status is active.

Help UCT save costs by opting out

With more UCT students now being back on campus, we ask that you please consider opting out of receiving future data bundles if you have eduroam access or WiFi at home.

  1. Log on to PeopleSoft with your student number and password.
  2. Click the Biographic tab and in the Mobile Data Bundles section, select No.

Thank you to those who have already opted out. We appreciate your assistance in helping UCT to continue supporting students who don’t have access to online resources.

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