Service Announcements

Tuesday, 31 March 2020
Resolved: Problem affecting email delivery

Earlier today, ICTS engineers implemented a change that addressed student email delivery failures. After the change was made, it was discovered that some staff mailboxes were experiencing the same issue.

Affected staff members would have received delivery failure notifications when sending emails to internal mail recipients (@uct.ac.za) from 15:30 to 17:00 today. Emails sent to external recipients were not affected.

ICTS engineers identified the root cause and were able to successfully resolve the problem. All emails are now being delivered as normal, however, our engineers are continuing to monitor the situation.

Resend affected emails

If you received any delivery failure notifications during this timeframe, please resend the affected internal emails.

Friday, 27 March 2020
Hoax: ICTS offering free data

We are aware of a message doing the rounds that ICTS is offering 50GB of data to registered UCT students in order to assist with online learning. The recipient is then required to click the provided link to access this data.

ICTS has no such arrangement in place and ask that you please delete the message as it is a hoax. We also ask that you please do not share the fake message with your contacts.

Tuesday, 17 March 2020
Y: and Z: drives to be removed from UCT network

ICTS will officially be removing the Y: and Z: mapped drives from the UCT network on Monday, 23 March 2020. These drives are currently used for ICT tools, which are either mostly outdated, no longer used, or have been replaced.

The relevant content that is stored on these two drives, will then be accessible in either the M: or N: drives.

If you use the Y: or Z: drive for any other mappings than the ones listed below, they will remain unaffected:

  • Y: \\ SRVSLSFSV001\DATAPD001\BATSEC
  • Z: \\ SRVSLSFSV001\DATAPD002\public.50

Please contact the IT Helpdesk should you require assistance regarding this matter.

Tuesday, 3 March 2020
Outdated mail relay server to be decommissioned

ICTS will be decommissioning an old mail relay server, which is currently used to transfer emails from some UCT systems and applications, on Tuesday 31st March 2020. This server no longer provides the advanced capabilities that our newer infrastructure does, and could pose a potential security risk to the UCT network.

The smtp.uct.ac.za address is currently associated to the old server, but once decommissioned, it will be moved to a new server.

What do you need to do?

If you manage a system that sends mail, then you must update it to no longer relay emails to an IP address, but rather to a host name, preferably mail.uct.ac.za.

Thereafter, complete this online request form for ICTS to authorise your system to continue sending emails.

Need help?

Should you have any queries regarding this matter, please contact the ICTS Workplace Services team.

Thursday, 27 February 2020
New VPN client to be implemented soon

As part of the Network Renewal Project, ICTS will be implementing a new version of UCT’s Virtual Private Network service (VPN) client.

The implementation will occur on Wednesday 11th March 2020.

How does it affect me?

If you do not use the VPN, this will not impact you. However, if you do use the service:

  1. The service will be unavailable from 2:00 p.m. to 3:00 p.m. on 11th March 2020.
  2. You will need to install the latest version of the Cisco AnyConnect client.
    • If you already have the current client installed on your remote computer, when you connect to the VPN, the client will be automatically updated to the latest version.
    • If you do not have the client installed on your remote computer, please download it: ICTS Downloads > Select your operating system >  VPN > installation file.

Need help?

Should you have any queries or need assistance with the process, please contact the IT Helpdesk by logging a call online, sending an email to icts-helpdesk@uct.ac.za, or calling us on (021) 650-4500. 

Thursday, 27 February 2020
Problem affecting 0800 and 086 range numbers

Telkom confirms that it has resolved the problem with its Smart Access System. As a result, 0800 and 086-range numbers are once again available.

Previous message: Tuesday 25th February 2020 at 11:38 a.m.

Due to a problem with Telkom’s Smart Access System, 0800 and 086-range numbers are currently unavailable.

If your department makes use of any phone lines starting with these digits, please ask customers or stakeholders to contact you using alternate means.

Telkom and its vendors are working to resolve the problem.

Monday, 24 February 2020
Update: Problem affecting internet speed

ICTS has implemented a workaround for the issue that was causing slow internet speeds. As a result, normal service has been restored.

We are working to resolve the root cause of the initial problem.

Previous message sent at 9:06 a.m. on Monday 24th February 2020

ICTS is aware that internet speeds are very slow at present. We are working to resolve the problem as soon as possible.

Wednesday, 5 February 2020
Latest versions of SPSS and STATISTICA now available

The latest versions of STATISTICA for Windows (v13.5) and SPSS (v26), are now available via ICTS Downloads. These statistical software packages offer new and improved functionality, including more powerful analysis options and tools.

Remove previous versions before updating

  1. Uninstall any previous versions of STATISTICA or SPSS that you have on your computer.
  2. Ensure you have an active internet connection to register the software.
  3. Navigate to ICTS Downloads and log on with your UCT username and password.
  4. Select your operating system > click Applications and download the respective installation files and guides.
  5. Follow the provided installation instructions.

Should you experience any issues, please contact the IT Helpdesk by logging an online call, or sending an email to icts-helpdesk@uct.ac.za.

Thursday, 30 January 2020
Skype for Business maintenance (31st January)

ICTS engineers need to perform maintenance on the UCT telephony system on the morning of Friday, 31st January. The work will be done from 7:30 a.m. until 8:30 a.m.

Skype for Business unavailable for mobile and Mac users

During this time, Skype for Business will be unavailable to those using Skype for Business on mobile phones and Apple Macs.

Windows users will not be affected.

We thank you for your patience while we conduct this important maintenance.

Tuesday, 28 January 2020
New Internet Explorer vulnerability

We are aware of a new vulnerability affecting some versions of Microsoft’s web browser, Internet Explorer.

Cybercriminals are exploiting this vulnerability by creating a website and sending an email encouraging you to visit it. When visiting this website via Internet Explorer, the cybercriminal implements commands without the user’s knowledge. These include installing programs, editing existing user rights, and deleting data.

Microsoft is currently working on a solution

Microsoft is currently working on a fix for this vulnerability and will release it in their next round of software and patch updates scheduled for Tuesday, 11 February 2020. 

In the meantime, we ask that you please be wary of emails that request you to visit websites that you’re unfamiliar with.

You can report all suspicious emails sent to your UCT or myUCT mailbox to icts-helpdesk@uct.ac.za.

Remember these security tips

  • Don't ever reply to emails that request personal information – especially usernames and passwords.
  • NEVER share your password with anyone – not even an ICTS representative.
  • Do not open attachments unless you can verify the sender and the nature of the attachment.
  • Don't open emails of unknown origin.
  • Don't click on links in emails if you cannot recognise where the link directs you.
  • Don't reply to spammers asking them to remove you from their mailing list. By replying, you are confirming your email address as valid and will only encourage more spam.

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