Service Announcements

Wednesday, 14 October 2020
Latest phishing attempts pretend to be from UCT Vice-Chancellor

The UCT Computer Security Incident Response Team (CSIRT) and IT Helpdesk are currently investigating two new phishing attempts that appear to be sent from the Vice-Chancellor. The first one entitled Mamokgethi Phakeng shared “UCT Forthcoming Projects” with you requests that you click the provided link. The second one entitled Projects and Agenda, requires that you open the attached PDF file.

What do I do?

  • DO NOT CLICK THE ATTACHMENT OR LINK IN THE EMAIL.
  • If you receive any of these emails or observe suspicious activity on your UCT account, please inform the IT Helpdesk immediately by sending an email to icts-helpdesk@uct.ac.za
  • If you clicked the attachment or link in the email, DO NOT enter your details if prompted. Instead, run a full antivirus scan of your machine. Then, on a device that you know to be free of malware and infection, change your password

What happens if I clicked the attachment or link and entered my details?

If you've entered your details, your account may be compromised. This puts the UCT network and UCT assets at risk. Please:

  1. On a device that you know to be free of malware and infection, change your password
  2. Send an email to the IT Helpdesk informing them that your details were compromised, but that you have changed your password.
  3. Run a full antivirus scan on the machine you used to enter your details.

Please remember:

  • Don't ever reply to emails, messages, or calls that request personal information – especially usernames and passwords.
  • NEVER share your password or PIN with anyone – not even an ICTS representative, or representatives of your bank, mobile network, or other service providers.
  • Do not open attachments unless you can verify the sender and the nature of the attachment.
  • Don't open emails of unknown origin.
  • Don't click on links in emails if you cannot recognise where the link directs you.
  • Don't reply to spammers asking them to remove you from their mailing list.  Replying just confirms your email address as valid, which encourages them to send you more spam.
  • Don't forward chain letters or marketing material.
  • Please check the announcements on the ICTS and CSIRT websites for the latest alerts. If your suspicious email differs to the one in the announcement, please report it to the IT Helpdesk at icts-helpdesk@uct.ac.za. You can report any other cybersecurity issues to the CSIRT at csirt@uct.ac.za.
Monday, 14 September 2020
September student data bundles

To ensure that you get your September mobile data top up, please update your details on PeopleSoft by 15 September 2020 at 16:00. Your correct and current mobile number must be saved in the SA Cellular field.

  1. Log on to PeopleSoft with your student number and password.
  2. Click Profile > Contact Details.
  3. Under the Phone section, ensure that SA Cellular is listed as the type next to your updated mobile number.
  4. Please enter the number in the format 0XXXXXXXXX where the X’s represent the last 9 digits of your mobile number after the 0, e.g. 0825551234.

Data allocations will commence from 18 September 2020. Please note that this process takes a few days to be completed. Additionally, only UCT students who are registered for courses this year are eligible to receive a data bundle, even if your PeopleSoft status is active.

Help UCT save costs by opting out

With more UCT students now being back on campus, we ask that you please consider opting out of receiving future data bundles if you have eduroam access or WiFi at home.

  1. Log on to PeopleSoft with your student number and password.
  2. Click the Biographic tab and in the Mobile Data Bundles section, select No.

Thank you to those who have already opted out. We appreciate your assistance in helping UCT to continue supporting students who don’t have access to online resources.

Friday, 11 September 2020
Printing now available at these updated locations on campus

Printing on campus is now available in the updated locations listed below (subject to these facilities being open and available for access).

Please adhere to the screening processes at these facilities and take the necessary safety precautions.

Print Room:

  • Leslie Commerce ground floor print room (Library Road, Upper Campus)

Please email uctmps@altron.com with your contact number. An MPS representative will contact you to arrange for your work to be printed at the campus print room.

Materials can also be emailed to the print room for printing, and collection and/or delivery can be arranged.

Payment for printing at a print room:

  • Students: Payment can be made via online EFT based on the quote issued, or the cost can be deducted from your student card account.
  • Staff: Printing costs can be billed against your department cost and fund number on the printing requisition issued as per the usual process, or payment can be made via online EFT based on the quote issued.

Learning centres:

  • Barnard Fuller canteen area (Anzio Rd, Observatory)

Available to invited Health Sciences students only.

  • Hiddingh Campus (Quad building, ground floor printing hub)

Printer in building passage area.

Research facilities:

  • Lentegeur Hospital (Highlands Drive, Lentegeur)

Strictly via appointment with Lab admin.

  • New Somerset Hospital (Health Sciences, 2 Portswood Road, Green Point)

Available to Health Sciences students only.

  • Red Cross Institute of Child Health (ICH Library, Level 7, Klipfontein Road, Rondebosch)

Available to Health Sciences students only.

Wednesday, 9 September 2020
McAfee updates coming soon

With a large proportion of the UCT community continuing to work and study remotely, now more than ever, it is important to keep your devices and the UCT network secure. This is particularly crucial as we have seen a significant increase in cyber-attacks both locally and abroad. 

McAfee is the recommended anti-malware solution for UCT computers. As a UCT staff member or student, you can use this solution for free on your personal desktop computers and laptops.

Upcoming McAfee updates

ICTS will be updating the McAfee solution for Windows, Linux, and macOS in the next few days. These updates will address current security-related issues, improve performance, and provide support for the latest versions of the Windows, macOS, and Linux operating systems.

  • From 15 September 2020: ICTS will update the McAfee Agent for all three supported operating systems (i.e. Windows, macOS X, Linux).
  • From 21 September 2020:  ICTS will update the McAfee Endpoint Protection products for Windows and Linux. The macOS update will only affect those on Mojave and Catalina.

What do I need to do?

These are automatic installations. However, for each update, you need to be connected to the UCT VPN for about an hour each time in order for it to install on your device.  If you already upgraded to the latest Windows 10 version, 2004, and have removed McAfee, you will need to download the standalone installer for Windows via ICTS Downloads.

For the rest, you may get pop-up notifications indicating that the update is underway. You may ignore these messages as they will clear once the installation is done.

We also recommend that you restart your computer soon after the update is completed.

McAfee home editions available at ICTS Downloads

The latest home editions of McAfee will be available from ICTS Downloads on 15 September 2020. Please download these updates when they become available to ensure that your personal computer is also secure.

By working together, we can ensure that the UCT network and its digital assets remain secure.

Tuesday, 1 September 2020
Microsoft introduces new features to help with productivity

Microsoft has introduced the Cortana briefing email feature to help you better manage your daily productivity. Using content in your Outlook mailbox and calendar, it creates a list of actions that you communicated about via email as well as requests that you need to complete.

It also recommends focus times, which you can click Book to insert in your calendar.

Daily briefing email

Every morning you will receive an email from Cortana that contains commitments and follow-ups. You can either click Done if you’ve completed this task or indicate that it is Not a task.

If you would prefer not to use this feature, you can unsubscribe at https://cortana.office.com, or by clicking the Unsubscribe button at the bottom of these emails.

Protecting your privacy

Microsoft has indicated that this feature complies with regulations and protects each individual’s privacy. These emails can only be viewed by you and is compiled based on information you generate and receive from within UCT.

Please view Microsoft’s privacy guideline for more information on how your data is being protected as well as FAQs regarding this feature.

Thursday, 27 August 2020
Latest phishing attack: Update your mailbox

The UCT Computer Security Incident Response Team (CSIRT) is currently investigating a new phishing attempt, which pretends to be from Microsoft. The email entitled Your mailbox requires update urges you to update your mailbox before 28 August 2020, or else it will be deactivated.

What do I do?

  • DO NOT CLICK THE LINK IN THE EMAIL.
  • If you clicked the link, DO NOT enter your details on the page. Instead, please close the page and run a full antivirus scan of your machine. Then, on a device that you know to be free of malware and infection, change your password

What happens if I clicked the link and entered my details?

If you've entered your details, your account may be compromised. This puts the UCT network and UCT assets at risk. Please:

  1. On a device that you know to be free of malware and infection, change your password
  2. Send an email to the IT Helpdesk informing them that your details were compromised, but that you have changed your password.
  3. Run a full antivirus scan on the machine you used to enter your details.

Please remember:

  • Don't ever reply to emails, messages, or calls that request personal information – especially usernames and passwords.
  • NEVER share your password or PIN with anyone – not even an ICTS representative, or representatives of your bank, mobile network, or other service providers.
  • Do not open attachments unless you can verify the sender and the nature of the attachment.
  • Don't open emails of unknown origin.
  • Don't click on links in emails if you cannot recognise where the link directs you.
  • Don't reply to spammers asking them to remove you from their mailing list.  Replying just confirms your email address as valid, which encourages them to send you more spam.
  • Don't forward chain letters or marketing material.
  • Please check the announcements on the ICTS and CSIRT websites for the latest alerts. If your suspicious email differs to the one in the announcement, please report it to the IT Helpdesk at icts-helpdesk@uct.ac.za. You can report any other cybersecurity issues to the CSIRT at csirt@uct.ac.za.
Tuesday, 18 August 2020
Mailman system to be upgraded 20 August 2020 (18:00-21:00)

At UCT, the Mailman system is used to create and manage mailing lists for communication to various groups. ICTS will be upgrading this system on Thursday, 20th August 2020, 18:00 to 21:00.

If you manage a list via this platform, you will not be able to access the administrative interface while work is underway. However, you can continue to send emails to your lists using Outlook.

We thank you for your patience as we conduct this necessary upgrade.

Friday, 14 August 2020
Hoax: UCT system hacked

There is currently fake news doing the rounds on social media that a UCT system has allegedly been hacked. The fake image shows an article on the UCT News website.

The original news article   Fabricated news article

Investigations conducted

The UCT Computer Security Incident Response Team (CSIRT) together with UCT'S Communications and Marketing Department (CMD) conducted the necessary investigations and determined that the shared image was an edited version of an article originally posted on UCT News, 15 June 2020. The original article covered the phased return to campus and the progress thereof.

Avoid the spread of fake news      

There has been an increase in false information being shared on the internet and social media, posing as real news, but in fact it is fake.

Use these recommended tips for determining whether news is factual or fake:

  • Verify the source and determine whether it is being shared from a reputable website.
  • Conduct an online search to determine if the article can be found on the listed website as well as other reputable news websites.
  • Check if reliable sources are quoted in the article.
  • Ensure there are reliable contact details, which you can use to enquire if the information is fake or real.
  • Review the content and look for any inaccuracies such as
    • Grammatical and spelling errors
    • Grainy images being used instead of clear ones
    • Discrepancies in fonts, spacing, colour palettes, headings and content
    • Correct URL
    • Published date
    • Name of the author  

If you’re unsure whether news you receive from UCT is real or not, log a call with the IT Helpdesk or send them an email icts-helpdesk@uct.ac.za.

Tuesday, 11 August 2020
Adobe Acrobat webinar series

With many of you still working remotely, there is a key need for documentation to remain secure and be digitally signed.

Learning Curve is aware of this need and have put together courses to help you become familiar with the range of features available in Adobe Acrobat as well as its digital signature functionality that enables you to securely sign documentation while working remotely.

Upcoming Adobe Acrobat courses

18 August 2020

14:00

Send, track and report on documentation for approval.

Register

 

24 August 2020

14:00

 

Manage interactive PDF forms and responses.

Register

 

Additional resources and training opportunities

Please view our digital signature web article, which outlines how you can use this feature at UCT as well as safety tips to consider.

You can also contact the ICTS Training team at icts-training@uct.ac.za to arrange an Adobe training session for your team. Alternatively, sign up for one of our Adobe courses listed on the staff course booking system, SuccessFactors (http://successfactors.uct.ac.za).

Monday, 3 August 2020
Access to Vula

We are aware that there was a problem earlier affecting access to Vula.

The Centre for Innovation in Learning and Teaching (CILT), who owns this service, have identified the cause of the problem and have put a resolution in place.

They are continuing to monitor the situation, but you can once again access Vula.

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