Service Announcements

Tuesday, 8 October 2019
Apple macOS Catalina 10.15: testing underway; do not install yet

This message only applies to Apple Mac users.

Apple has released macOS Catalina 10.15, the latest version of its operating system (OS) for Mac computers. macOS Catalina offers you everything you love about your Mac and much more.

A range of new applications – Apple Music, Apple TV, and Apple Podcasts – replaces iTunes. The iTunes store, however, is still available via Apple Music. Additionally, your iPad apps can now be added to your Mac too.

One of the most talked-about updates of this version is the ability to extend your Mac’s display to your iPad so you can work on two screens simultaneously.

Visit the Apple Mac website for all the new and exciting updates this macOS version has to offer.

Do not install Catalina just yet

While you may be keen to update to Catalina, we ask that you please wait for ICTS to complete its testing, which is currently underway. The testing helps us to check that this operating system does not conflict with existing software and systems already in use on campus.

We will notify you as soon as our testing is completed, after which you can install the update via the App store.

Until such time, ICTS will not be able to support macOS Catalina.

Monday, 30 September 2019
Problem affecting language preference in Microsoft Edge browser

We are aware that the language preferences in the Microsoft Edge browser is currently displaying as Arabic. This issue is only affecting the Microsoft Edge landing page. Once you navigate to another website, it displays in your preferred language.

ICTS is currently investigating what caused this change.

Change your language preference settings

In the meantime, you can revert to English by following the steps listed below.

  1. Open the Microsoft Edge browser.
  2. A blue pop-up box may appear. Click the dropdown arrow and select your preferred language (e.g. South Africa English).
  3. The Microsoft Edge landing page will revert to your selected language.
  4. If the blue block does not appear, click  on the left side of your screen.
  5. On the next page, click .
    • Select your preferred language from the dropdown menu (e.g. South Africa English) and click the second block.
    • Your Microsoft Edge landing page will revert to English.
Thursday, 26 September 2019
VSA RAMpage upgrade complete

On Friday 27th September 2019, ICTS upgraded the university’s phone billing system – VSA RAMpage.

What is different after the upgrade?

The billing system interface remains as is. However, there are two changes:

  1. The web client address has changed to https://vsarampage.uct.ac.za.
  2. You no longer need to use Internet Explorer to access the system. All major browsers are compatible – without the need to configure special settings.

Need help?

Should you have any queries or need assistance with VSA RAMpage, please contact the IT Helpdesk by logging a call online, sending an email to icts-helpdesk@uct.ac.za, or calling us on (021) 650-4500.

Wednesday, 18 September 2019
RightFax upgrade this Friday, 20th September

On Friday 20th September 2019, ICTS will upgrade the university’s fax service – RightFax.

How will it affect me?

From 3:00 p.m. to 4:30 p.m. on the day, no fax services will be available on campus. Please plan ahead by sending your faxes either before or after this period. Similarly, if you are expecting any faxes to arrive, please ask the senders to schedule their faxes outside of the upgrade period.

What will be different after the upgrade?

The fax service will remain as is. However, the web client address will change to https://rightfax.uct.ac.za. The web client interface will also look a little different.

If you are using the Windows RightFax client, we urge you to uninstall this and instead use the web client going forward. However, if you prefer to keep using the Windows client, you may do so. The upgrade should not have any impact on this client. 

Need help?

Should you have any queries or need assistance with RightFax, please contact the IT Helpdesk by logging a call online, sending an email to icts-helpdesk@uct.ac.za, or calling us on (021) 650-4500.

Saturday, 14 September 2019
Resolved: Problem affecting Office 365 access

We previously informed you that you will soon have a new way of authenticating to Office 365, directly via Microsoft’s cloud service. Following on from this change on Friday evening, a problem occurred which resulted in some staff and students being unable to access Outlook Web App, the Outlook client and some Office 365 applications.

This problem has since been resolved and all Office 365 applications are once again available. Our engineers are, however, continuing to monitor the situation.

Log on to Office 365 via UCT Single Sign-on

We have reverted to the former way of authenticating to Office 365. This means that you will continue to authenticate via UCT Single Sign-on.

Should you continue to experience any issues, please log a call with the IT Helpdesk.

We previously informed you that you will soon have a new way of authenticating to Office 365, directly via Microsoft’s cloud service. Following on from this change on Friday evening, a problem occurred which resulted in some staff and students being unable to access Outlook Web App, the Outlook client and some Office 365 applications.

This problem has since been resolved and all Office 365 applications are once again available. Our engineers are, however, continuing to monitor the situation.

Log on to Office 365 via UCT Single Sign-on

We have reverted to the former way of authenticating to Office 365. This means that you will continue to authenticate via UCT Single Sign-on.

Should you continue to experience any issues, please log a call with the IT Helpdesk.

Monday, 9 September 2019
New phishing attacks: Don’t open the attachment

A new phishing attack is doing the rounds on campus. An email – which may be titled with your name – includes a few characters from a password you may have used for either your UCT account or an external site or service. The email also includes an attachment which, when opened, asks you to enter a password.

What do I do?

  • DO NOT OPEN THE ATTACHMENTS IN THE EMAIL.
  • If you did click the attachment in the email, DO NOT enter your details on the page. Instead, please close the page and run a full antivirus scan of your machine. Then, on a device that you know to be free of malware and infection, change your password

What happens if I clicked the attachment and entered my details?

If you've entered your details, your account may be compromised. This puts the UCT network and UCT assets at risk. Please:

  1. On a device that you haven’t previously used to access the UCT network, change your password
  2. Send an email to the IT Helpdesk informing them that your details were compromised, but that you have changed your password.
  3. Run a full antivirus scan on the machine you used to enter your details.

Please remember:

  • Don't ever reply to emails that request personal information – especially usernames and passwords.
  • NEVER share your password with anyone – not even an ICTS representative.
  • Do not open attachments unless you can verify the sender and the nature of the attachment.
  • Don't open emails of unknown origin.
  • Don't click on links in emails if you cannot recognise where the link directs you.
  • Don't reply to spammers asking them to remove you from their mailing list.  Replying just confirms your email address as valid, which encourages them to send you more spam.
  • Don't forward chain letters or marketing material.
  • Report any incidence of this to the IT Helpdesk at icts-helpdesk@uct.ac.za. You can report any other cybersecurity issues to the UCT CSIRT at csirt@uct.ac.za.
Tuesday, 27 August 2019
UCT system upgrade to continue this Saturday

Following work earlier this month, ICTS engineers will complete a system upgrade this Saturday, 31st August 2019 from 8:00 a.m. to 1:00 p.m.

How does this affect me?

The work will affect Windows users logging in to the UCT network via the Novell OES client. Mac users do not use this client, and are not affected.

However, all UCT users will not be able to access Netstorage during this period.

What do I need to do?

Before leaving campus this Friday, 30th August, please shut down your Windows PC. If you fail to do this, the next time you try to log in – after the upgrade is complete – you will see an error message.

In this case, just restart your PC then log in as normal.

If you have issues with logging in after the upgrade, please contact the IT Helpdesk during normal working hours.

Wednesday, 7 August 2019
UCT system upgrade to continue this Friday

ICTS engineers are currently conducting a system upgrade and will continue working on it this Friday, 9th August 2019 from 8:00 a.m. to 2:00 p.m.

Similar to last weekend, this upgrade will affect Password Self-Service. The service will still be available – so you can change your password during this period. However, there may be a 5 to 6 hour delay before your new password is synchronised to other systems.

We thank you for your patience as we conduct this important upgrade.
 

Monday, 1 July 2019
Maintenance this weekend to impact ICT systems

ICTS will perform important network renewal work this coming weekend (6th and 7th July). The work – which follows maintenance on 23rd June – has been scheduled to have minimum impact on the academic calendar, and will impact ICT services over the weekend.

Maintenance details

  • When?
    • Saturday 6th July 2019 (9:00 a.m. – 10:00 p.m.)
    • Sunday 7th July 2019 (9:00 a.m. – 5:00 p.m.)
       
  • Impact: Unless advised to the contrary, expect interruptions to ICT services – including eduroam – during the maintenance periods.

We thank you for your patience while we undertake this important work to improve the UCT network.

Thursday, 27 June 2019
Maintenance this evening to impact SAP, PeopleSoft, and Converis

ICTS will perform preventative maintenance on several virtual machines this evening. As a result, some UCT systems will be unavailable for a few hours.

Maintenance details

  • When? Thursday 27th June; 5:00 p.m. – 8:00 p.m.
  • Impact: SAP, PeopleSoft, and Converis will be offline..

We thank you for your patience while we perform this important maintenance.

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