Service Announcements

Tuesday, 12 December 2017
Problem affecting access to some ICT services

We are aware of an authentication problem affecting access to some ICT services when logging on with your UCT credentials.

Our engineers are currently investigating.

Thursday, 30 November 2017
Update on critical bug affecting macOS High Sierra

Apple has released a supplementary update to address the bug on macOS High Sierra (10.13.1). If you’re using High Sierra, please ensure that you install the security update as soon as possible.

Previous message posted on Wednesday, 29 November 2017

If you’ve installed Apple’s latest operating system, macOS High Sierra (10.13.1), please note that Apple has confirmed a critical bug affecting this operating system. The vulnerability allows attackers to gain root/superuser access to your computer.

What do I need to do?

  1. Click apple_icon and select About This Mac.
  2. If the macOS version is macOS Sierra (10.12) or lower, you don’t need to take action.
  3. However, if the macOS version is macOS High Sierra (10.13), please follow these instructions to resolve the problem by setting the root password.

Don’t install High Sierra yet

Even though macOS High Sierra is publicly available, it is not yet officially supported at UCT. ICTS is currently conducting testing of High Sierra to ensure that it does not conflict with any existing software and systems already in use on campus.

If you haven’t installed it yet, we strongly recommend that you do not upgrade until our testing has been completed.

We will communicate with the UCT community once we have deemed it safe to install.

Wednesday, 29 November 2017
Mac users: critical bug affecting High Sierra operating system

If you’ve installed Apple’s latest operating system, macOS High Sierra (10.13.1), please note that Apple has confirmed a critical bug affecting this operating system. The vulnerability allows attackers to gain root/superuser access to your computer.

What do I need to do?

  1. Click apple_icon and select About This Mac.
  2. If the macOS version is macOS Sierra (10.12) or lower, you don’t need to take action.
  3. However, if the macOS version is macOS High Sierra (10.13), please follow these instructions to resolve the problem by setting the root password.

Don’t install High Sierra yet

Even though macOS High Sierra is publicly available, it is not yet officially supported at UCT. ICTS is currently conducting testing of High Sierra to ensure that it does not conflict with any existing software and systems already in use on campus.

If you haven’t installed it yet, we strongly recommend that you do not upgrade until our testing has been completed.

We will communicate with the UCT community once we have deemed it safe to install.

Tuesday, 14 November 2017
Problem notice: network and printing outages in the library

There is currently a network connectivity problem affecting IT-related services including internet and network access, and printing in the Chancellor Oppenheimer and Jagger Libraries.

Our engineers are working to restore connectivity. In the interim, we advise students to use devices in other computer labs or other document centres. Please see www.ccp.uct.ac.za for the location of alternate printing locations.

Thursday, 2 November 2017
Resolved: Problem affecting internet access

ICTS engineers have resolved a problem that intermittently affected internet access on campus earlier today.

They will continue to monitor the situation.

Thursday, 2 November 2017
Problem affecting internet access

ICTS engineers are currently investigating a problem affecting internet access across campus.

Tuesday, 17 October 2017
SharePoint services unavailable on Wednesday, 18 October (8:00 p.m. – 9:00 p.m.)

ICTS engineers need to conduct preparation database work on SharePoint services on Wednesday, 18 October 2017, from 8:00 p.m. – 9:00 p.m. This is in preparation for the upcoming scheduled maintenance slot on Sunday 22 October.

All SharePoint services will be unavailable during this time, including:

We thank you for your patience while we conduct this necessary work.

Friday, 13 October 2017
Resolved: Nashua Copy and Print Services problem

Nashua has resolved the problem affecting printing services on campus. After implementing changes, the system is currently stable and no further faults have been reported.

Nashua is now monitoring their systems. Should you experience any further issues, please report them to the Nashua Helpdesk at help@uct.nashuacapetown.co.za.

We thank you for your support during this time.

Wednesday, 11 October 2017
CSS Helpdesk temporarily unavailable via phone (12th October)

ICTS needs to conduct urgent maintenance work on the Classroom Support Service (CSS) and IT Helpdesk telephone system. As a result, you will not be able to contact the CSS Helpdesk via telephone for a limited period on Thursday 12th October 2017.

How does it affect me?

If you’re teaching in a centrally-bookable classroom between 3:30 p.m. and 6:00 p.m. on 12th October 2017, you will not be able to contact CSS Helpdesk via telephone. This applies to both phones installed in the venues and your own UCT phone / cellular phone.

If you have a classroom request during this period, please log it online or via email. The CSS Helpdesk will respond promptly to these requests.

Why is this happening during teaching time?

Usually, maintenance is conducted outside of working hours. However, in this case, we are working with our U.S. vendor, which means that we have to synchronise our availability with our international partner.

Tuesday, 10 October 2017
Update on problem affecting Nashua Campus Copy & Print devices

Nashua is aware that, despite the emergency maintenance performed on Sunday 8th October, some users are still being affected when trying to utilise the print services. The errors being experienced are "login failed" as well as "no credit balance or no balance available."

Nashua is able to do a manual repair on this, so please contact the Nashua Helpdesk for assistance should your department still be affected. Nashua has increased its Helpdesk capacity to ensure speedy resolution.

The problem, unfortunately, is a complex issue within the software and it isn’t easy to resolve. We have the software vendors’ developers, our partners, and our own technical team working on the problem continuously.

Please be assured that we fully understand the inconvenience this is causing you, and we remain committed to resolving the issue as quickly as possible.

We thank you for your support and request that you report issues to the Nashua Helpdesk whenever they occur, as this helps us to restore your service, while also assisting us with the problem analysis.

Please visit the Campus Copy & Print website for further updates.

Pages