Service Announcements

Tuesday, 17 October 2017
SharePoint services unavailable on Wednesday, 18 October (8:00 p.m. – 9:00 p.m.)

ICTS engineers need to conduct preparation database work on SharePoint services on Wednesday, 18 October 2017, from 8:00 p.m. – 9:00 p.m. This is in preparation for the upcoming scheduled maintenance slot on Sunday 22 October.

All SharePoint services will be unavailable during this time, including:

We thank you for your patience while we conduct this necessary work.

Friday, 13 October 2017
Resolved: Nashua Copy and Print Services problem

Nashua has resolved the problem affecting printing services on campus. After implementing changes, the system is currently stable and no further faults have been reported.

Nashua is now monitoring their systems. Should you experience any further issues, please report them to the Nashua Helpdesk at help@uct.nashuacapetown.co.za.

We thank you for your support during this time.

Wednesday, 11 October 2017
CSS Helpdesk temporarily unavailable via phone (12th October)

ICTS needs to conduct urgent maintenance work on the Classroom Support Service (CSS) and IT Helpdesk telephone system. As a result, you will not be able to contact the CSS Helpdesk via telephone for a limited period on Thursday 12th October 2017.

How does it affect me?

If you’re teaching in a centrally-bookable classroom between 3:30 p.m. and 6:00 p.m. on 12th October 2017, you will not be able to contact CSS Helpdesk via telephone. This applies to both phones installed in the venues and your own UCT phone / cellular phone.

If you have a classroom request during this period, please log it online or via email. The CSS Helpdesk will respond promptly to these requests.

Why is this happening during teaching time?

Usually, maintenance is conducted outside of working hours. However, in this case, we are working with our U.S. vendor, which means that we have to synchronise our availability with our international partner.

Tuesday, 10 October 2017
Update on problem affecting Nashua Campus Copy & Print devices

Nashua is aware that, despite the emergency maintenance performed on Sunday 8th October, some users are still being affected when trying to utilise the print services. The errors being experienced are "login failed" as well as "no credit balance or no balance available."

Nashua is able to do a manual repair on this, so please contact the Nashua Helpdesk for assistance should your department still be affected. Nashua has increased its Helpdesk capacity to ensure speedy resolution.

The problem, unfortunately, is a complex issue within the software and it isn’t easy to resolve. We have the software vendors’ developers, our partners, and our own technical team working on the problem continuously.

Please be assured that we fully understand the inconvenience this is causing you, and we remain committed to resolving the issue as quickly as possible.

We thank you for your support and request that you report issues to the Nashua Helpdesk whenever they occur, as this helps us to restore your service, while also assisting us with the problem analysis.

Please visit the Campus Copy & Print website for further updates.

Friday, 6 October 2017
Emergency maintenance on Nashua Copy and Print Services, Sunday 08 October

Nashua will be conducting emergency maintenance on all their services this Sunday, 08 October 2017 (17:00 – 20:00). No Nashua services will be available during this time.

Please visit the Campus Copy & Print website (www.ccp.uct.ac.za) for further updates.

Wednesday, 4 October 2017
Problem affecting Nashua Campus Copy & Print devices

Nashua is aware of the printing problem some UCT staff and students are experiencing when using Nashua machines on campus. Some users may either get a login failed, or no credit balance or no balance available error message.

The problem is currently being addressed as a matter of urgency by Nashua’s support team, and their software provider.

If your department is affected by this problem, please log a call with the Nashua Helpdesk at help@uct.nashuacapetown.co.za.

Thursday, 28 September 2017
Bremner data centre maintenance

ICTS needs to perform urgent maintenance on the uninterruptible power supply for the Bremner data centre. This work is being undertaken to ensure continued operation under emergency power conditions. 

The maintenance is required urgently and cannot wait until next month’s scheduled maintenance slot. It will take place on Sunday, 1st October 2017, from 9:00 a.m. to 4:00 p.m.

Affected services  

During this time, there will be:

  • limited WiFi access in certain areas,
  • no network access in the Bremner Building, and
  • no Nashua printing services.

We thank you for your patience while we carry out this necessary maintenance.

Wednesday, 27 September 2017
Update: Problem affecting Nashua Campus Copy & Print devices

From 12:30 PM to 2:00 PM today, Nashua will conduct urgent maintenance work. They will apply patches to address the error messages that some staff members may have been getting when releasing print jobs via Nashua machines on campus.

You will not be able to release print jobs from a Nashua machine during this time. Please only print after this maintenance period.

We will monitor the situation, and will provide further updates if necessary. Should you experience any further printing issues, log a call with the Nashua Helpdesk at help@uct.nashuacapetown.co.za.

Previous message sent on Thursday, 21 September 2017 at 12:53

Nashua is currently investigating a problem affecting printing via their machines across campus. Some UCT staff may either get an insufficient funds, or login failure error message when releasing a print job.

We will let you know once this problem has been resolved.  

Thursday, 21 September 2017
Problem affecting Nashua Campus Copy & Print devices

Nashua is currently investigating a problem affecting printing via their machines across campus. Some UCT staff may either get an insufficient funds or login failure error message when releasing a print job.

We will let you know once this problem has been resolved.  

Tuesday, 12 September 2017
Internet outage at UCT

We are currently experiencing an internet outage at UCT.

ICTS engineers are investigating.

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