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home
Get Connected
About
--Contact us
----Find out about IT at UCT
--Directions to ICTS
--ICTS Water Conservation Initiative
--Organogram
--Customer Services Division
--Enterprise Infrastructure Services (EIS)
--Systems Division
--Scheduled ICTS maintenance slots
--Policies and guidelines
----Acceptable Use of Guest Wireless Access
----Appropriate Use of Computer Facilities policy
----Communications about power shutdowns
----Metadata and Information Architecture Policy
----Moving ICT equipment to a new location
----Password policy
----Policy on Network Access from Residence Computers
----Policy on the retention of old non-@uct.ac.za addresses
----Policy on unsecured computers at UCT
----Public holidays and official UCT calendar events in the UCT email system
----Rogue wireless devices are prohibited
----SAP PRD emergency maintenance policy
----SAP TST refresh policy
----SAP user expiry policy
----Student Computing Services Policy
----Supported software
----Take-down procedure at UCT
----The UCT network as a core ICT service
----The UCT network as a “core” ICT service
----The use of email nicknames at UCT
----UCT Network Peering Policy
----UCT Perimeter Firewall policy
--Social Responsive Initiatives
--UCT respects Copyright
----Copyright 101
----FAQs copyright
--Vacancies
----CSS Onsite consultant application checklist
--Publications & Reports
----ICTS Bits & Bytes newsletters
----Interesting ICT reads
------ Four tips to beat the load shedding blues
------The web: 25 years on at UCT
Services
--Administrative Systems
----Metadata and information architecture services
------About the Metadata Working Group
------Glossary: Metadata and information architecture
----Perceptive Content
------FAQs Perceptive Content
------install-Java
----SAP
----The UCT Governance Intranet
------Governance Intranet guidelines for servicing officers
------Governance Intranet roles and access
------Types of committees
----The UCT role model
------UCT role model: alumni
------UCT role model: staff
------UCT role model: students
------UCT role model: third parties
----Third Party System
------FAQs third parties
------The UCT Third Party System
------Third Party System: procedures for applicants
------Third Party System: procedures for sponsoring departments
--Data backup & Storage
----Data backup in five easy steps
------Back up your Mac
------Use Archive Manager to back up your data in Ubuntu
------Windows data backup options
----Storage options
------Cloud applications at UCT
--------Changes to OneDrive links
--------G Suite for Education
------FAQs Storage
------Tips to better manage your files and folders
----Use NetStorage to access your files off campus
--Email at UCT
----Access the mailbox of a person who left UCT
----Email for alumni
----Email for retirees
----Email for staff
----Email nicknames at UCT
----FAQs Email
----Guide for writing effective email messages
----Install Outlook 2010 and 2013
----Mailing lists
------Manage mailing lists
----Office 365 Thunderbird setup
----Set up Outlook on your Apple Mac
----Set up your UCT mailbox on your mobile device
----Spam filtering at UCT
----UCT email naming standard
----UCT Internet calendars (iCal)
--Hardware and software
----Hardware support
------Exceptions to the supported hardware policy
------ICTS equipment rental service
------Supported hardware
------Supported hardware policy
----HP battery recall
----Linux operating system
----Mac operating system
------ FAQs Apple Mac
----Purchasing hardware and software
------FAQs Acquisitions
----Software
------Adobe Acrobat Pro DC
--------Features of Adobe Acrobat DC
------Endnote
--------The features of Endnote
------FAQs ZENworks Software Distribution
------Microsoft software
--------64-bit vs 32-bit
--------Activation of Microsoft products if you are off campus for long periods
--------FAQs Microsoft Campus Agreement
--------FAQs Microsoft Windows
--------FAQs Office 365
--------Install Office 365
--------Microsoft Office 2010
--------Office 2013
----------Office 2013: enhancing productivity
--------Office 2016
--------Office 365 for staff
--------Office 365 for students
----------Terms of use: Office 365 for students
--------Office 365 system requirements
--------Terms of use of the Microsoft Campus Agreement
------NVivo
--------The features of NVivo
------Read&Write Gold
--------The features of Read&Write Gold
------Reduced pricing for Adobe software
------SPSS
--------What can SPSS do?
------Statistica
--------About STATISTICA
------The standard installation and configuration
----Software testing
------FAQs Software testing
------macOS 10.12 Sierra: Tested
--------What's new in macOS10.12 Sierra?
------macOS 10.13 High Sierra
------Microsoft Office 2011 for Apple Mac
------Microsoft Office 2013
------Office 2010 for Windows: Tested
------Office 2016 for Mac
--------New features in Office 2016 for Mac
------Office 2016 for Windows
--------New features in Office 2016
------OS X 10.10 Yosemite
------OS X 10.11 El Capitan
--------What’s New in El Capitan?
------Service Pack 1 for Windows 7
------Windows 10
--------Windows 10 brings you the best of old and new
------Windows 8 Enterprise
------Windows 8.1
----Windows operating system
--Internet and networking
----About network drives at UCT
----Connect a Linux or Unix computer to UCT network drives
----Connect a Windows computer to UCT network drives
----Connect an Apple Mac computer to UCT network drives
----Connect to the UCT network
----Find your MAC address
----How to report a problem with WiFi access
----Internet
------Access the internet at UCT
------Bandwidth at UCT
------Bandwidth usage reports
------Bandwidth usage reports (2015)
------Bandwidth usage reports (2016)
------Bandwidth usage reports (2017)
------FAQs internet and bandwidth
----Request a network point
----TENET mirror service
----The UCT Network Renewal project
----Visitors to UCT: a quick guide to getting connected
----Wireless
------7 tips for boosting your WiFi experience at UCT
------Automatically set up your wireless connection using eduroam CAT
------Connect your Android device to the UCT wireless service
------Connect your iOS device to the UCT wireless service
------Connect your Linux computer to the UCT wireless service
------Connect your Mac computer to the UCT wireless service
------Connect your mobile device to the UCT wireless service (for non-Android and non-iOS devices)
------Connect your Windows laptop to the UCT wireless service
------FAQs wireless
------Rules for using eduroam at UCT
------Using eduroam at other institutions
------Wireless access for UCT guests
----Zero-rated mobile data access to specific UCT online resources
--IT services for conferences and events
--Phone, video & fax
----Fax
------FAQs faxes at UCT
------RightFax account types
------RightFax at UCT
----Phones at UCT
------Access your UCT phone records
------Access your voicemail
------Configuring audio settings for incoming calls
------FAQs phones at UCT
------Features of your Polycom VVX310 IP phone
------Get to know your Polycom VVX310 IP phone
------Headset recommendations
------ICTS pilot: life without Polycom phones
------Install and sign in to the Polycom VVX310 IP phone
------Phone accounts at UCT
------Return unused Polycom phones
------Support for phones at external sites
------Useful numbers
------Using your Polycom phone
----Skype for Business
------Connect with public Skype users
------Forward calls from your office phone to another number
------Microsoft Lync at UCT (Apple Mac users only)
------Microsoft Lync Mobile app (for older mobile operating systems)
------Skype for Business frequently asked questions
------Skype for Business mobile app
------Using Skype for Business at UCT
----The UCT White Pages
----UCT video conference devices registered with Gatekeeper
----Video conferencing
------Access the shared video conference bridge
------Conduct a video conference using existing conference venues on campus
------FAQs video conferencing
------Purchase and install video conference equipment
------Software-based video conferencing at UCT
------The Gatekeeper video conference server
------Using Vidyo at UCT
------Venue considerations for video conferencing
------Video conferencing at UCT
--Printing
----Printing for staff
------Accessing printer information
------FAQs Printing
------Sending printouts to another printer
----Printing for students
--Research Computing
----FAQs Research Computing
--Security
----CSIRT
------About the UCT CSIRT
----Firewall
------blocked ports on the UCT Perimeter Firewall
------FAQs Firewall
----How UCT deals with unsecured computers
----Securing your device
------Anti-virus
--------FAQs Anti-virus
--------How ICTS deals with virus threats
--------McAfee Endpoint Security User Guide
--------UCT Anti-virus Policy
------How to disable System Restore
------Patches and Updates
--------FAQs patches and updates
--------Installing updates on your Linux Computer
--------Installing updates on your Mac
----------Temporarily disable Gatekeeper
--------Installing updates on your Windows computer
----Security Resources
------Banking and buying safety
--------Precautions for banking and paying online
--------Shopping and banking online
--------The perils of buying and selling online
--------Tips for buying and selling online
------Cyber safety on the move
--------12 things you should know about using public WiFi and computers
--------Beware of public computers
--------Keeping cyber safe on the move
--------Phone stolen? Don’t panic
------Cyber security
--------14 tips to save you from phishing
--------7 tips for online safety
--------Avoid phishing attacks
--------Beware of the fake Microsoft support crew
--------Damien’s password fail
--------Dangers of public WiFi access
--------Identity theft
--------Internet predators
--------The terror of cyber-stalking
--------Tips and tools for staying cyber secure
------Cyber security infographics
------Device safety
--------Be app smart
--------Find My iPhone
------Handy tips to protect your devices from theft
------Social media safety
--------10 tips about social media safety
--------Beat cyber bullying
--------Beware of what you share
--------Clickjacking
--------Lock down your security settings
--------Scammers are out to get you
----Spam and phishing protection
------About Phishing
------FAQs Spam and Phishing
--Student Computing
----Access to services
------FAQs Services
----Digital checklist
----Email for students
------FAQs myUCT
------Installing a desktop client for your myUCT account
------Read your myUCT email on your iOS device
----Getting connected for students
----New computer setup
----Residence networking
------FAQ networking in residences
------Residence IT Representatives
----Secure your computer
------Be cyber secure
------Playing IT safe: Piracy
------Playing IT safe: Removable media and viruses
------Playing IT safe: Social networking
------What is malware?
----Software for students
------Microsoft Azure for Students
----Student computing labs
------Costing model for ICTS-managed student computing labs
------EBE CAD and Studio Labs
--------About Hilton Kannemeyer
------EBE Student Computing Labs
--------About Theo Armstrong
------FAQs Lab imaging
------Health Sciences Student Computing Labs
--------About Garth Hector
------Numeracy lab
------Residence Labs
--------About Lee-Ann Smith
------Science Computing Labs
--------About Gerhard Mohamed
------Standard lab software
----UCT Mobile
------UCT Mobile features
----Vula
----Your student account
--Teaching & Learning
----About the UCT classroom
----Charges for using centrally-bookable classrooms
----FAQs classroom support
----List of classrooms not upgraded during Classroom Renewal Project
----List of upgraded classrooms at UCT
----Recording a lecture
----The ICTS MCQ service
----UCT Classroom Renewal Project
--Training
----Adobe Acrobat DC courses
----Customised training
----FAQs Training
----Learn at Lunch
----Microsoft Office training
------Access 2016 courses
------Excel 2016 courses
------Outlook 2016 courses
------PowerPoint 2016 courses
------Word 2016 courses
----SAP training
----Self-training resources
------Adobe TV
------Coursera
------Khan Academy
------lynda.com
--------Lynda.com FAQs
------Microsoft Imagine Academy
--------Microsoft Imagine Academy courses
----Setting up your IT at UCT: staff
----Setting up your IT at UCT: visitors and temporary staff
----Short courses
----Technical Business Writing course
------Captivate Presentation
------Email writing seminar
------Guidelines for new and existing forms
------Procedure and Process writing workshops
----Third Party Training
----UCT Web Content Management System Training
--Web publishing
---- FAQs Web CMS
----A guide for preparing your new website
------Final web design checklist
------Writing for the web
----Blogging at UCT
------ FAQs Wordpress
------Terms of use for the UCT blog platform
----Creating a new website
----UCT web policies
----User roles and responsibilities for the Drupal CMS
----Your website at UCT
------Migrating a website
------Where to host your site
--------Hosting on LAMP
----------FAQ LAMP hosting
----------Terms of use for LAMP
--------Terms of use for WordPress
--Working remotely
----Remote Desktop Connection
------Remote Desktop Connection for Apple
------Remote Desktop Connection for Linux
------Remote Desktop Connection for Windows
------Remote Desktop for mobile devices
----Telecommuting at UCT
----Virtual Private Network
------Access the UCT network using WebVPN
------Access your work computer from home using VPN
------Install AnyConnect
--Your Account
----Logging on to UCT services
----Passwords
------FAQs The UCT password system
------Managing your password
------What to do after you change your password
----UCT Single Sign-On service
----What to do before leaving UCT
Help and Support
--How we support you at ICTS
--IT Liaisons (ITLs)
----Your role and responsibilities as an IT Liaison
--Logging calls online
---- Managing your ICT requests and incidents
----Development requests
----Managing and checking calls and orders in ServiceNow
--The IT service desk
----FAQs Desktop Management
----FAQs IT Service Desk
----Remote desktop support
------FAQs Remote desktop support
--The ICTS Front Office
--Classroom support at UCT
--Student computing lab support
--Social media support
--ICTS price lists
----CSS items for sale
----Equipment and software price list
----Hiring of the ICTS Training labs
----ICTS Services Price List
----Price list for disposal of goods
home
Get Connected
About
Contact us
Directions to ICTS
ICTS Water Conservation Initiative
Organogram
Customer Services Division
Enterprise Infrastructure Services (EIS)
Systems Division
Scheduled ICTS maintenance slots
Policies and guidelines
Social Responsive Initiatives
UCT respects Copyright
Vacancies
Publications & Reports
Services
Help and Support
How we support you at ICTS
IT Liaisons (ITLs)
Logging calls online
The IT service desk
The ICTS Front Office
Classroom support at UCT
Student computing lab support
Social media support
ICTS price lists
Quick Links
