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Get to know your Polycom VVX310 IP phone

Polycom VVX310 layout

Message waiting indicator

The indicator light flashes red when you have pending voice messages. (Learn how to Access your voicemail).

Line icons

Line icons indicate the status of your line:

  • Registered line Registered line : Your phone is successfully connected to the Skype for Business system. You can make and receive calls.
  • Unregistered line Unregistered line : Your phone is not registered on the Skype for Business system. You cannot make or receive calls until you sign in to your phone.
  • Voice mail  : You have a voice message.

Soft keys

Depending on which feature you are using, the soft key commands will be different. The phone screen shows what each soft key does.

Line indicators

Multi-colour LED lights display the call status.

  • Solid green: An active call is in progress.
  • Fast flashing green: The other party placed the call on hold.
  • Flashing red: You placed the call on hold.

Phone keys

Button Feature
Call on hold Put an active call on hold / resume a call that had been placed on hold
Headset Make and receive calls using a connected headset
Built in speaker Make and receive calls using the built-in speaker
Volume Adjust the volume of the handset, headset, speaker and ringer
Mute Mute all local audio during calls
Feature keys
Last dialled numbers View last dialled numbers
Home View the phone's features and settings
Display control keys
Scroll Scroll through the display information on-screen
Select Select a field of displayed data or enter edit mode for certain settings

Using the keypad

The keypad is similar to that of a mobile phone. When entering text (e.g. your password), bear the following in mind:

  • To select character input style: Press the Encoding soft key, use the up/down arrows to select character style (upper case, lower case or numbers), then press Select .
  • To switch to upper case while typing: Press the relevant letter’s button on the keypad until the correct case letter is displayed.
  • To make a correction while typing: Press the << soft key.
    • To use special characters: 
      Press this key... ...to get these characters
      1 1 ! | ‘ ^
      * . * \ @ : ~ - ? %
      0 0 ; & = $ _ +
      # / # [ ]

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