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SAP PRD emergency maintenance policy

Effective date of the policy:

September 2010

Last updated:

April 2011

Policy owner:

ICTS: Systems Division, Systems Access Team

Policy approved by:

SAP Operations Group (SOG)


Systems Access Team
Email: icts-systemsaccess@uct.ac.za
Tel: (021) 650 5257

Table of contents



This policy ensures clarity around PRD emergency maintenance.


ACCC Administrative Computing Co-ordinating Committee
PRD Production version of SAP
SA Systems Access
SAP System, Applications and Products
SD Systems Division
SOG SAP Operations Group


Applicable to

This policy is intended for the SA, SD Production Support, SD Systems Development and CP teams. The business process owners, PRD key users and external consultants may refer to the policy if necessary.


Policy details

Where possible maintenance should be arranged within the ICTS scheduled monthly maintenance slots. See the System Availability Schedule on the ICTS website.