UCT Identity Vault to be upgraded

8 Jan 2019 - 16:15

ICTS engineers will be upgrading the UCT Identity Vault to a later version, which offers additional benefits and features, over the next few days. The vault links various administrative systems at UCT, and acts as a repository for user data needed for providing access to the various connected systems for staff, students and third parties making use of the UCT network.

Access to ICT services will be affected during the upgrade

The identity vault is divided into three systems, of which each will be upgraded separately.

  • Thursday, 10 January 2019: The authorisation system, which includes the synchronisation of passwords via Password Self-Service, will be backed up from 07:00 – 07:30. The upgrade will then commence and is scheduled to be completed by 11:00 a.m.

Should you change your password during this time, your new password may take a bit longer than normal to sync to the various systems and services.

  • Sunday, 13 January 2019: Both the UCT login system and the identity vault will be upgraded. All services that require you to log on with your UCT username and password will be unavailable from 08:00 – 08:30 to allow ICTS engineers to back up existing information.

Thereafter, both systems will be upgraded, which may result in intermittent access to some ICT services until about 15:00.

What do I need to do?

You are not required to do anything during the upgrade. Should you experience any issues accessing an ICT service once these updates are completed, please log an online call with the IT Helpdesk.

We thank you for your patience while we conduct this important upgrade.