RightFax support

Support for RightFax is available in one of two ways:

• Use the Helpdesk "Knowledge Tree"; or
• Log a call with the IT Helpdesk

Use the Helpdesk Knowledge Tree

Once you have accessed the Helpdesk Knowledge Tree, you can either use the Search function, or access the RightFAX node.

To use the Search function:

1. On the Helpdesk Knowledge Tree, select Search the whole knowledge base for specific keyword(s).
2. The Search box is displayed.

• Type "RightFax" in the Search box;
• Click Go.

3. The search results, containing answers to previous RightFax queries, is displayed.

• Select the entry that corresponds to your query
• If you do not find the answer to your query in the search results, log a call with the IT Helpdesk.

To access the RightFAX node:

1. On the Helpdesk Knowledge Tree, select View the FLS Tree Index.
2. The UCT IT Helpdesk Knowledge base is displayed, with various Topics listed on the left hand side.
3. Scroll down, and select the Software How to topic.
4. The Software How to screen is displayed, with various Topics listed on the left hand side.

• Select the RightFAX topic;
• The RightFAX node is displayed, with various RightFax-related Topics listed on the left hand side;
• Select the topic that corresponds to your query;
• If you do not find the answer to your query in the topics listed, log a call with the IT Helpdesk.

Log a call with the IT Helpdesk:

To log a call with the IT Helpdesk:

• Phone 650 4500; or
• Send an email to icts-helpdesk@uct.ac.za, describing your problem or query; or
• Log a call using the online call logging form.

Additional information

• Desktop faxing using RightFax
• The RightFax Quick reference guide (pdf document)

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