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Managing and checking calls and orders in ServiceNow

You can track the progress of your calls and add comments and information in the ServiceNow call logging system.

  1. Log on to https://uct.service-now.com/ess
  2. The home screen opens:
    • To check the status of calls you've logged with the IT Helpdesk, select My Calls.
    • To check the status of items you've ordered, select My Orders.
  3. The relevant page (My Calls or My Orders) will open, listing all your active requests, along with basic information about each request:
    • To get more detail on the status of your request, or to update the request, select the relevant item under the Number column.
      • Review the request details, along with a log of actions for the request, as required.
      • If necessary, update the request information using the Additional comments and other sections on the page.
      • When you've finished updating the request, click Update.
    • Your request has been updated.

NOTE: you can use the watch list to keep other interested parties informed on the progress of a call (this only applies to calls and not orders).