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Managing and checking calls and orders in the Service Portal

You can track the progress of your calls and add comments and information in the  Service Portal.

  1. Log on to https://uct.service-now.com/sp
  2. The home screen opens:
    • To check the status of calls you've logged with the IT Helpdesk, select My Open Incidents
    • To check the status of items you've ordered, select My Orders.
  3. The relevant page (My Open Incidents or My Orders) will open, listing all your active requests, along with basic information about each request:
    • To get more detail on the status of your request, or to update the request,
      • Review the request details in the right-hand column of the page.
      • If necessary, update the request information or send a message by typing your message or query into the textbox at the top of the page.
      • When you've finished updating the request or typing your message, click Send.
    • Your request has been updated.