FAQs classroom support
Classroom Support Services (CSS) is accountable for centrally-bookable classrooms. Its role is to:
- advise on and implement approved design standards for classroom equipment and infrastructure,
- develop plans and oversee the creation of new classrooms and the renewal or upgrading of existing classrooms, and
- support the authorised users of centrally-bookable classrooms for timetabled activities (defined as teaching activities scheduled in PeopleSoft and recorded in Syllabus Plus).
See: Classroom support at UCT.
No. CSS provides support for centrally-bookable venues only. Contact your department or the venue owner for support.
Classroom support is streamlined via the CSS Helpdesk. Although you’ll dial the same initial number as the IT Helpdesk (x4500), when you select option 2 and you’ll be put through to a special pool of consultants who are standing by to answer your classroom support calls.
We do not recommend calling the CSS team members via their direct extensions. Doing so may cause you unnecessary delays if the person you're trying to call is out of the office, on training or on leave.
Contact the CSS team leader.
Consult the Classroom Information Database for detailed information on all centrally-bookable teaching venues.
Detailed user instructions for all centrally-bookable classrooms are available via the Classroom Information Database and on a printed laminated page in each classroom (on the lectern / front desk).
If you're scheduled to teach in a particular classroom, hold your UCT staff card to the black proximity reader box attached to the safe. Hold the safe door as you tap your card to the reader, as it might swing open suddenly, which may cause injury.
If no proximity reader is attached to the safe, get the safe key from your department or the individual who booked the classroom for you.
If you need additional tables, please ask one of the Campus Cleaning Service staff in the vicinity to assist you.
The Classroom Renewal Project has been upgrading centrally-bookable UCT classrooms. The equipment installed in each venue is dependent on the venue size. Some classrooms are still due to be upgraded before the project officially closes. See: List of upgraded classrooms.
Note that only centrally-bookable classrooms will be upgraded – not classrooms managed by faculties/departments.
The answer depends on whether the room is managed by their department or if it’s centrally-bookable.
- Departmentally-managed rooms: Students must contact their department to get permission.
- Centrally- bookable rooms:
- Room: Students may only use the actual room if they have booked it. See: Booking of centrally-bookable venues for details.
- Audio-visual and IT equipment: Only authorised users may use the equipment. Students violating this policy may face disciplinary action. See the "Classroom support services" section in UCT's General Rules and Policies handbook.
Where students have booked the room via the official process, they also need to book the equipment and charges will apply.