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Classroom Technology Support

Classroom Technology Support

Classroom support

The Classroom Support Services team (CSS) provides assistance for the technology in centrally-bookable classrooms on upper, middle, lower and Hiddingh campuses. The philosophy of CSS is to provide responsive support (repairing faulty equipment) and pre-emptive support (reducing the likelihood of technical faults occurring).
Additionally, the CSS team maintains a pool of spare stock items so that audio-visual equipment can be quickly replaced or repaired as needed.

NOTE: The CSS team is responsible only for technology support in classrooms. This means audio-visual equipment, lecterns, computers and projectors. Any broken furniture, lighting or structural damage should be reported to Properties and Services.

 

Getting help

For assistance with technology in classrooms, please use the contact details below.

Type of venue Who to contact

Centrally-bookable venues 
on 
upper, middle and lower campuses

Support hours: 07:30 - 18:00

Phone: (021) 650-4500 and select Option 2
(If the classroom has been upgraded, use the phone on the teaching wall)

Email: icts-css@uct.ac.za

If you need to escalate an unresolved query or complaint, please contact the CSS team leader.

Health Sciences Faculty venues

Support hours: 07:30 - 16:00

Contact Mark Williams for support in the following venues:

  • New Learning Centre LT 
  • Anatomy 3 LT 
  • Wolfson LT 
  • Jolly LT Tut rooms 1 to 20

Office: New Learning Centre Foyer

Phone: (021) 406 6811 / 079 537 2058
(If the classroom has been upgraded, use the phone on the teaching wall)

Email: hsf-cs@uct.ac.za

 

Contact Xolile Jojozi for support in the following venues:

  • GSH 1 & 2 LTs 
  • Falconer LT 
  • Health & Rehab venues 10, 11, 12, 13, 14, and J49

Office: GSH Lecture Theatre

Phone: (021) 406 6662 / 082 927 2412
(If the classroom has been upgraded, use the phone on the teaching wall)

Email: hsf-cs@uct.ac.za

 

Contact Natasha Dourie for support in the following venues:

  • Health & Rehab venues 1, 2, 3, 4, 5, 6, 9 
  • CSD 1 and 2

Office: GSH Lecture Theatre

Phone: (021) 406 6070 / 071 387 5815 (UCT speed dial: 8854)

Email: hsf-cs@uct.ac.za

Departmentally-managed venues, tut rooms and seminar rooms Contact the department that manages the venue.
Computer labs Contact the relevant lab administrator.

 

Additional classroom support information

  • If you need additional tables, please ask one of the Campus Cleaning Service staff to assist you.
  • If you're unsure of how to use the classroom equipment, please consult the detailed user instructions before you contact the CSS team. You can find this documentation on the lectern / front desk and electronically in the Classroom information database.

 

Physical and structural

If there’s physical or structural damage (e.g. broken air conditioners, furniture, etc.), report the incident to the Properties and Services Helpdesk:

  • Phone: 021 650-4500, select option 2, followed by option 2.
  • Log online report: Using Internet Explorer, open and fill out the BAS11 form online. (See form Help | Video)