Training services

Prerequisites

To help ICTS service your request effectively, please ensure that you comply with the following prerequisites.

To meet general requirements, fulfil the fundamental customer responsibilities.

For classroom training:

  • Complete the booking form.
  • Provide a staff or student number, fund, and cost centre.
  • Get authorisation from the fund holder.
  • Attend the course until completion and achieve the required test score in order to receive a competency certificate.

For customised training:

  • Arrange your training 14 working days in advance.
  • Provide a venue, training equipment, hardware, software, and training materials.
  • Provide a staff or student number, fund, and cost centre.
  • Get authorisation from the fund holder.

 

Availability

Service request Service level target (working days)
Classroom training Courses held according to the Training Calendar schedule

NOTE:
Read the Core SLA FAQ for a detailed definition of Availability.