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UCT telephone line and extension with basic handset

Prerequisites

To help ICTS service your request effectively, please ensure that you comply with the following prerequisites:

 

Availability

UCT’s three primary telephone nodes are available 99% of the time 24 hours, 7 days a week excluding official monthly maintenance windows.

Service request Service level target (working days)
Installing or moving a line Completed within 15 days
Setting up a shared line Completed within 10 days
Disconnecting a line Completed within 10 days
Changing line type Completed within 10 days
Issuing monthly statements Within 7 days of the end of each month
Issuing specially requested detailed bills Completed within 2 days
Fixing a fault with the handset Resolved within 2 days
Fixing a fault with the line Response within 1 day

NOTE:
Read the Core SLA FAQ for a detailed definition of Availability.