Personal desktop faxing
To help ICTS service your request effectively, please ensure that you comply with the following prerequisites:
- Fulfil the fundamental customer responsibilities.
- Provide the fund number and cost centre.
- Provide authorisation from the fund holder.
- Provide a valid UCT email address.
- Install the software client on a Windows computer, or use a supported web browser (Chrome, Firefox, Internet Explorer or Safari).
The personal desktop faxing system is available 98% of the time 24 hours a day, 7 days a week excluding official monthly maintenance windows.
|Service request||Service level target (working days)|
|Installing software to send faxes from a computer||Completed within 3 days|
|Setting up a personal fax number||Completed within 2 days|
|Fixing a fault||Response within 1 day|
Read the Core SLA FAQ for a detailed definition of Availability.