Personal desktop faxing

Prerequisites

To help ICTS service your request effectively, please ensure that you comply with the following prerequisites:

  • Fulfil the fundamental customer responsibilities.
  • Provide the fund number and cost centre.
  • Provide authorisation from the fund holder.
  • Provide a valid UCT email address.
  • Install the software client on a Windows computer, or use a supported web browser (Chrome, Firefox, Internet Explorer or Safari).

 

Availability

The personal desktop faxing system is available 98% of the time 24 hours a day, 7 days a week excluding official monthly maintenance windows.

Service request Service level target (working days)
Installing software to send faxes from a computer Completed within 3 days
Setting up a personal fax number Completed within 2 days
Fixing a fault Response within 1 day

NOTE:
Read the Core SLA FAQ for a detailed definition of Availability.