To help ICTS service your request effectively, please ensure that you comply with the following prerequisites:
- Fulfil the fundamental customer responsibilities.
- Pre-register for Password Self-Service in order to use it to reset your password.
- Provide proof of identification in order to have your passwords changed by the IT Helpdesk.
- Change your password when prompted to do so.
Password Self-Service is available 98% of the time 24 hours a day, 7 days a week excluding official monthly maintenance windows.
|Service request||Service level target (working days)|
|Applying a password change request submitted via Password Self-Service||Completed in 5 minutes|
|Changing a password via the IT Helpdesk||Completed in 1 day|
Read the Core SLA FAQ for a detailed definition of Availability.