Hardware and software acquisition and installation

Prerequisites

To help ICTS service your request effectively, please ensure that you comply with the following prerequisites:

  • Fulfil the fundamental customer responsibilities.
  • Provide the fund and cost centre.
  • Provide authorisation from the fund holder.
  • Complete an asset form for purchases over the asset register threshold value (currently R15000 per unit).
  • Provide an email address and accept email as a valid form of communication.
  • Specify for whom the goods are intended, whether delivery and installation are required, and if so, a delivery location.
  • Provide access to the delivery location.

 

Availability

Service request Service level target (working days)
Issuing a quotation

Completed within 2 days

Acquiring hardware and/or software Completed within 5 days of the order being placed, at which point goods are available for collection
Delivering goods Completed within 10 days of the order being placed
Installing standard hardware and/or software Completed within 10 days of the order being placed, at which point goods are available for collection

NOTE:
Read the Core SLA FAQ for a detailed definition of Availability.