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Feature phones & accessories

Prerequisites

To help ICTS service your request effectively, please ensure that you comply with the following prerequisites:

  • Fulfil the fundamental customer responsibilities.
  • Provide the fund number, cost centre and physical location.
  • Provide authorisation from the fund holder.
  • Use a telephone line connected to the UCT telephony infrastructure.

 

Availability

Service request Service level target (working days)
Delivery

Completed within 10 days

Fixing a fault within the phone feature Resolved within 2 days

NOTE:
Read the Core SLA FAQ for a detailed definition of Availability.