To help ICTS service your request effectively, please ensure that you comply with the following prerequisites:
- Fulfil the fundamental customer responsibilities.
- Provide the fund number and cost centre.
- Provide authorisation from the fund holder.
- Ensure that you have a telephone line connected to the UCT telephony infrastructure, without barring restrictions.
|Service request||Service level target (working days)|
|Renting a speaker-phone||Completed within 1 day if a phone is available|
Read the Core SLA FAQ for a detailed definition of Availability.