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Annual lab project management

Prerequisites

To help ICTS service your request effectively, please ensure that you comply with the following prerequisites:

  • Fulfil the fundamental customer responsibilities.
  • Ensure that you are represented on the project team.
  • Determine your needs, budget for those needs and inform ICTS by the deadline listed in the project plan.
  • Secure any bridging finance required and notify ICTS of this fact by the deadline listed in the project plan.
  • Place equipment orders based on the lead times provided by ICTS.
  • Meet your deadline commitments and respond timeously and completely to all communication from ICTS.

 

Availability

Service request Service level target (working days)
Managing the lab project

Labs will open on time:

  • For academic teaching labs: One week before the start of orientation and at the end of the mid-year long vacation
  • For non-academic labs: by arrangement

NOTE:
Read the Core SLA FAQ for a detailed definition of Availability.