To help ICTS service your request effectively, please ensure that you comply with the following prerequisites:
- Fulfil the fundamental customer responsibilities.
- Ensure that your telephone line is connected to the UCT telephony infrastructure.
Voicemail is available 96% of the time 24 hours a day, 7 days a week excluding official monthly maintenance windows.
|Service request||Service level target (working days)|
|Setting up a voicemail box||Completed within 1 day|
|Fixing a fault||Response within 1 day|
Read the Core SLA FAQ for a detailed definition of Availability.