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RightFax at UCT

RightFax

What is RightFax?

At UCT, faxes are managed through RightFax – an online service that enables staff to send and receive faxes via the Internet. To use RightFax, you’ll need to apply for a RightFax account then install the RightFax software.

 

How to set up RightFax

Apply for a RightFax account

Log a call with the IT Helpdesk to request an account. Include the following information:

Your details

  1. Account type: Account type (i.e. Incoming, Outgoing, or Direct fax number)
  2. Network username: Your UCT username (i.e. staff number, 3rd party number or student number).
  3. Email address: RightFax notifications will be sent to this email address.
  4. Fund number to be charged (where applicable): The fund number that will be charged for the RightFax account. Get the fund holder’s approval to use the fund.
  5. Cost centre number (if you’re applying for an Outgoing account or a Direct fax number account)
  6. Your UCT telephone number

Your cover sheet information (for outgoing faxes):

  1. 'From' name: The display name as seen on the Fax Header. This could be either your name or your department's name.
  2. General fax number: UCT's general fax number. Left blank if you do not supply a number.
  3. Private fax number: Your private fax number. Left blank if you do not supply a number.
  4. General voice number: General phone number for your department or office. If you don’t supply a number, this will be set as one of the UCT Call Centre numbers.
  5. Private voice number: Your UCT phone number / extension.

Access the RightFax web client

NOTE:
If you’re a Mac or Linux user, you must use the web client to send faxes.

You don't need to be at your desk to send or receive faxes using your RightFax account.  If you have access to the Internet, you can use the RightFax web interface.

Individual RightFax accounts

This applies to accounts that are used exclusively by individual staff members or Third Parties. It does not apply to generic accounts – such as shared departmental fax accounts.

  1. Navigate to https://rightfax.uct.ac.za
  2. Log on:
    • Username: UCT username
    • Password: UCT network password

In future, simply log on to https://rightfax.uct.ac.za using your UCT username and password . If you need to change your RightFax password, please use Password Self-Service. And if you change your UCT password, remember to use the new password to access RightFax.

Generic / shared RightFax accounts

This applies to generic accounts – such as shared departmental fax accounts. See the instructions above for accounts that are used exclusively by individual staff members or Third Parties.

  1. Navigate to https://rightfax.uct.ac.za
  2. Log on:
    • Username: UCT username
    • Password: The default password emailed to you by the Voice Services Administrator

In future, simply log on to https://rightfax.uct.ac.za using your UCT username and the RightFax password you received from the Voice Services Administrator.

How to use RightFax

Consult the RightFax Quick reference guide for instructions on using RightFax.

 

Get help with RightFax