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RightFax at UCT


What is RightFax?

At UCT, faxes are managed through RightFax – an online service that enables staff to send and receive faxes via the Internet. To use RightFax, you’ll need to apply for a RightFax account then install the RightFax software.


How to set up RightFax

1. Apply for a RightFax account

Log a call with the IT Helpdesk to request an account. Include the following information:

Your details

  1. Account type: Account type (i.e. Incoming, Outgoing, or Direct fax number)
  2. Network username: Your UCT username (i.e. staff number, 3rd party number or student number).
  3. Email address: RightFax notifications will be sent to this email address.
  4. Fund number to be charged (where applicable): The fund number that will be charged for the RightFax account. Get the fund holder’s approval to use the fund.
  5. Cost centre number (if you’re applying for an Outgoing account or a Direct fax number account)
  6. Your UCT telephone number

Your cover sheet information (for outgoing faxes):

  1. 'From' name: The display name as seen on the Fax Header. This could be either your name or your department's name.
  2. General fax number: UCT's general fax number. Left blank if you do not supply a number.
  3. Private fax number: Your private fax number. Left blank if you do not supply a number.
  4. General voice number: General phone number for your department or office. If you don’t supply a number, this will be set as one of the UCT Call Centre numbers.
  5. Private voice number: Your UCT phone number / extension.
2. Install the RightFax client (Windows only)

The RightFax client is available for Windows only. Mac and Linux users should use the web client.

Install the software from either the UCT network or the ICTS website:

Install from the UCT network

  1. Navigate to M: > RightFax.
  2. Double-click RightFax@UCT to run the installer.

Install from the ICTS website

  1. Log on to the ICTS Downloads page.
  2. Navigate to Windows > RightFax.
  3. Click RightFax Client 10 for Windows 7, 8, 8.1 and 10 to download the installer.
  4. Navigate to the file location and double-click RightFax@UCT to run the installer.
3. Log on to RightFax and set your password

If you're a Mac or Linux user, follow the web client instructions. Otherwise, follow these instructions for the RightFax client on Windows:

  1. Click the Start orb and search for RightFax FaxUtil.
  2. Log on:
    • Username: UCT username
    • Password: The default password emailed to you by the Voice Services Administrator
    • Select Remember password
  3. Click Tools > Options.
  4. Click the User Information tab then click Change Password.
  5. Change your password.
4. Manually create your RightFax printer (if necessary)

If the Rightfax Fax Printer was not installed on your computer during the client installation, create it manually.

  1. Click Start orb > Devices and Printers.
  2. Click Add a printer.
  3. Select Add a local printer.
  4. Click Next.
  5. In the Install Printer Software dialog box:
    • Select HP from the Manufacturer list.
    • Select HP LaserJet 4 from Printers list.
    • Click Next.
  6. Click Next twice.
  7. De-select the Set as the default printer checkbox.
  8. Click Finish.

Once the driver has been installed, create the fax printer:

  1. Click RightFax icon RightFax in your system tray.
  2. Select Configuration from the menu.
  3. In the Configure Fax Printers dialog box:
    • Select HP LaserJet 4 from the list of printers.
    • Click Create Fax Driver.
    • Select Create PCL Fax Driver.
      • Enter RightFax Fax Printer as the name of the printer.
      • Click OK.
      • Enter rightfax.uct.ac.za as the name of the fax server.
      • Click OK.
  4. Click OK to close the configuration window.


Access the RightFax web client

If you’re a Mac or Linux user, you must use the web client to send faxes.

You don't need to be at your desk to send or receive faxes using your RightFax account.  If you have access to the Internet, you can use the RightFax web interface.

  1. Navigate to http://rightfax.uct.ac.za.
  2. Log on:
    • Username: UCT username
    • Password: The default password emailed to you by the Voice Services Administrator
  3. In the list of folders on the left, click Options.
  4. Select User Information.
  5. Change your password in the Change Password section.

In future, simply log on to http://rightfax.uct.ac.za using your UCT username and the RightFax password you set in step 5 above.

How to use RightFax

Consult the RightFax Quick reference guide for instructions on using RightFax.


Get help with RightFax