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About ICTS

About ICTS

ICTS enables the UCT community to adopt and exploit information technologies to enhance their work. The department is responsible for the strategy, planning, management and provision of all core ICT services and infrastructure to campus and negotiates with vendors to ensure that UCT receives the best pricing and service for software and hardware purchases. ICTS provides full end-user support and training to about 5 000 staff members, postgraduates and third parties.  Limited support is provided to over 25 000 undergraduate students.

 

Who we are

Customer Services Division (CSD)

CSD takes care of the UCT community by providing a range of high-quality support and training mechanisms in a prompt and professional manner. The division is responsible for the IT and Classroom Support Services (CSS) Helpdesks, the University switchboard, student computer lab management services, installations and for managing the service level agreements.  
Customer Services also offers desktop support, ICT training and ICT-related communications to UCT staff and post-graduate students.
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Systems Division (SD)

SD provides leadership and support for core business systems at the University. These include the Student Administration System, based on the Oracle/PeopleSoft "Campus Solutions" software package, and the Financial and Human Resources Systems, based on the SAP software. SD also manages user access to these systems and provides technical documentation services to the UCT community.
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Technical Support Services (TSS)

This division supports, maintains, develops and implements UCT's central ICT infrastructure and shared services. TSS strives to provide a seamless and transparent end-to-end user experience making it easy for a UCT student or staff member to access resource from any device, anywhere and at any time. Their ultimate goal is to continue building the future enterprise infrastructure services that will provide UCT with a user-centric, agile and flexible ICT experience.
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