ICTS enables the UCT community to adopt and exploit information technologies to enhance their work. The department is responsible for the strategy, planning, management and provision of all core ICT services and infrastructure to campus and negotiates with vendors to ensure that UCT receives the best pricing and service for software and hardware purchases. ICTS provides full end-user support and training to about 5 000 staff members, postgraduates and third parties. Limited support is provided to over 25 000 undergraduate students.
Who we are
Customer Services Division (CSD)
CSD takes care of the UCT community by providing a range of high-quality support and training mechanisms in a prompt and professional manner. The division is responsible for the IT and Classroom Support Services (CSS) Helpdesks, the University switchboard, student computer lab management services, installations and for managing the service level agreements.
Customer Services also offers desktop support, ICT training and ICT-related communications to UCT staff and post-graduate students.
Systems Division (SD)
SD provides leadership and support for core business systems at the University. These include the Student Administration System, based on the Oracle/PeopleSoft "Campus Solutions" software package, and the Financial and Human Resources Systems, based on the SAP software. SD also manages user access to these systems and provides technical documentation services to the UCT community.
Enterprise Infrastructure Services (EIS)
The Enterprise Infrastructure Services (EIS) division supports, maintains, develops and implements UCT's central ICT infrastructure and shared services. EIS strives to provide a seamless and transparent end-to-end user experience making it easy for a UCT student or staff member to access resources from any device, anywhere and at any time in a secure manner.
Governance Support Services
The Governance Support Services Division has the responsibility of supporting strategic alignment and tertiary level governance of ICT at UCT, including support and coordination across the domains of demand and portfolio management, governance, risk and compliance, metrics and reporting, and enterprise architecture.